Dawn Rodney Email & Phone Number

Seattle, Wa, Us

Seattle, Washington

-Created and developed a team of Technical Project Managers and Agile specialists, evaluated their talents and aligned their skills to meet company needs.-Oversee more than 12 complex enterprise and consumer products and 40-50 software projects quarterly and supporting an average of 8 scrum/agile teams. Personally manage scrum/agile teams for 2+ software engineering team.-Developed “center of excellence” to implement company-wide project management and agile best practices and standards -Developed tooling for evaluating project effectiveness and success-Expertise at defining key performance indicators (KPIs)-Demonstrated expertise in crafting and executing project processes (TPM and Agile), while expertly mitigating risks and ensuring their effectiveness.-Managed large, complex, diverse, and strategic portfolio across the entire organization, tracking key project metrics and recommending adjustments for on-time, high-quality deliverables.-Collaborated with product, engineering, marketing, data science and quality teams, participating in product direction forecasting and road mapping.-Proactively identified and addressed failure patterns, steering teams to avoid repeating them.-Excelled in stakeholder management, partnering with leadership at all levels-Proficient in concise high-level project summaries and effective escalation management, communicating resource needs, and resolving issues.-Participated in “raising the bar” program to ensuring unbiased, equitable and inclusive interview standards were met.-Coached and developed team members, guiding career growth through mentoring and promotion assessments. Conducted performance reviews for direct reports

Seattle, Washington

-Owned complex trials program for unannounced v1 product, worked to understand internal customer and stakeholder (marketing, business development, engineering, legal and execs) needs/problems and incorporated their context into product specifications and actionable insights reporting-Drove alignment on data collection goals with cross-org/partner teams. Drove data collection efforts and deadlines to train algorithms and machine-learning models-Worked face-to-face with internal customers, drove the review and prioritization of customer stories into product backlog (e.g., enhancements, bug fixes) to ensure data-driven product-level updates met customer needs-Created streamlined processes to ensure program-level vision and objectives were met-Developed new procedures, received stakeholder buy-in, team-level and org-level alignment prior to rolling out -Improved existing antiquated manual processes, replaced manual reporting for more efficient real-time dashboards, thereby providing self-service data-driven reporting to stakeholders-Identified and drove program-level KPIs and success metrics-Drove detailed status meetings with Director and VP-level to ensure high-level alignment, communicated milestones, closed on key decisions, highlighted blockers and identified paths to green -Created and managed clear and measurable program plans including requirements, milestones, timelines, identified risks along with mitigations and made program-specific trade-offs between short-term versus long-term needs

Seattle, Wa

-Reported directly to CEO-Owned strategic initiatives on behalf of CEO-Drove SOC 2 Type II security audit – created awareness, authored business case and proposal, assessed business impact, interviewed/negotiated/hired security firm, documented compliance-Drove GDPR readiness – assessed readiness against GDPR regulations, established controls and processes (e.g., how to handle requests, review how we seek consent, detect notify data breaches, etc.), assessed business impact, documented compliance-Drove Diversity & Inclusion initiatives and goals – Increased diversity hires 5% in 1 quarter using grassroots efforts, (i.e., community outreach, hosting hack-a-thons, hiring events and meet ups)-Streamlined sales and revenue reporting for CFO and CEO – integrated new features into Salesforce and improved reporting-Increased C-level visibility into expenses and eliminated unnecessary expenditures-Increased operational efficiency for RFPs, security and partner questionnaires-Drove complex multi-stakeholder programs across multiple teams to ensure desired features were implemented and risks were managed-Managed scope, scheduling, budget, quality, risk assessment and mitigation, communications, and procurement

Greater Seattle Area

Managed a team responsible for the operational success for program management, quality assurance testing, support, customer onboarding, internal tool development and process improvement• Recognized potential risk of breaching customer SLAs by using a human-error prone and manual incident notification process. Implemented automated incident management process replacing manual, labor-intensive process. Reduced staff involvement from 2-3 staff members to 1 staff member. Decreased time to notification from 5-10 to 2-3 minutes• Developed automated troubleshooting tool to reduce customer response times from 30-60 minutes to 1-2 minutes, resulting in increased CSAT scores• Recognized asset management issues for test devices, hardware, and peripherals which increased cost of replacement, increased friction while offboarding employees and the lack of reporting of lost/stolen equipment. Rolled out tool to reduce overall company costs for asset replacement and upgrades.• Resource management: created and maintained onboarding documents, group sites and training plans to help new hires ramp-up quickly assurance testing, internal tool development, enterprise customer/partner support, project/program management, technical documentation and release management.

Seattle

Successfully launched multiple large and small software development projects for IMAGETEQ.• Worked with stakeholders to gather requirements, create project scope and develop sprint deliverables• Managed budgets for projects and internal resource budgets for multiple projects• Managed small team of software testers and business analysts directed day-to-day tasks for on-shore and off-shore development teams• Authored technical documentation, knowledgebase and wiki page development and management• Built out new improved business processes and implemented workflows• Built strong relationships between cross-functional groups, both internal to the business and external.• Implemented Agile, Scrum and Lean principles and processes• Implemented Agile development practices• Groomed product backlog including priorities, estimates and stack-ranking• Authored of functional specification documentation (Use Cases, User Stories and wireframe creation for UI illustration)• Successfully managed and launched multiple projects simultaneously for various clients • SOW creation, scope management and change request management• JIRA and Trello tools for project management, bug tracking, change management• Hired new team of software developers and testers• Internal testing and QA testing• Usage of varied technologies, including HTML, CSS, ASP.net, DotNetNuke, Responsive Web Development (RWD), JavaScript, PHP, MS SharePoint, iOS

After many years of penny saving, my husband, Patrick and I decided to take a year and a half work sabbatical to do some world traveling aboard our sailboat Deep Playa. We left our home port of Seattle and sailed down the western coast of the United States and stopping along the way to visit various ports and cities. After leaving US waters we made landfall in Cabo San Lucas, California Baja Sur, Mexico where we soaked up the Mexican culture, food and began to learn Spanish. The following season, we sailed up into the Sea of Cortez visiting the remote parts of Baja California, islands and anchorages. After venturing further south down the coast of the western Mexico, we spent 12 months living aboard our boat in the small towns of La Cruz de Huanacaxtle and Punta de Mita, Riviera Nayarit. During the summer months, while it was too hot in Mexico, we embarked on a cross country trip aboard a land yacht (RV) from the pacific northwest down to southern California, across the south and finally ending our adventure in our home towns in New Jersey and Pennsylvania. After my world educational and sabbatical concluded, I was excited to revive my professional career and apply my newly-learned skills to my career.

Redmond, Wa

• Developed strong and strategic business relationships with Microsoft hiring managers that led to revenue-generating opportunities • Acquired and articulated technical specifications to fulfill staff augmentation and project-based customer requirements• Managed all aspects of the client relationship, pre-sales/ post–sales and technical assistance • Built and maintained a $35M+ sales pipeline• Maintained 100+ ongoing job orders:• Managed busy meeting schedule which included Volt Contractors and Microsoft hiring managers on a daily basis • Matched talent with position requirements by screening recruiter submittals• Ensured highest degree of customer satisfaction• Managed expectations and assured timely resolution to client issues and needs• Set and managed client timelines • Generated new business opportunity for the company and meet monthly, quarterly or annual sales targets (2009-2010 over $35M in revenue)• Managed sales life cycle

Redmond, Wa

• Developed strong and strategic business relationships with Microsoft hiring managers that led to revenue-generating opportunities • Acquired and articulated technical specifications to fulfill staff augmentation and project-based customer requirements• Managed all aspects of the client relationship, pre-sales/ post–sales and technical assistance • Built and maintained a $35M+ sales pipeline• Maintained 100+ ongoing job orders:• Managed busy meeting schedule which included Volt Contractors and Microsoft hiring managers on a daily basis • Matched talent with position requirements by screening recruiter submittals• Ensured highest degree of customer satisfaction• Managed expectations and assured timely resolution to client issues and needs• Set and managed client timelines • Generated new business opportunity for the company and meet monthly, quarterly or annual sales targets (2009-2010 over $35M in revenue)• Managed sales life cycle

Seattle

Urban Wellth was a local family-centric wellness facility that developed an integrated, secure, HIPAA-compliant framework to support the exchange of client’s personal health information. • Hired team of software engineers• Developed and managed strategic relationships/partnerships with customers, local business and vetted service providers (massage therapists, NDs, Nutritionists) • Launched v. 1 B2C and B2B website • Worked with development, QA, and designers to drive releases through SDLC and RTM • Implemented Agile software development processes • Authored product roadmaps, whitepapers, specifications documentation

Greater Seattle Area

Owned a wellness company that strove to provide public education and sports-specific coaching to improve the health of the local community. Invented travel-friendly exercise product, FitSailor and FitTraveler. Certified NSCA CSCS (Certified Strength & Conditioning Specialist)

Greater Seattle Area

Researched topics surrounding gait including treatment outcome assessment and how muscles control joint motion in cyclic whole body movements. Analyzed the kinetics and kinematics involved with walking, running and turning using Polygon gait analysis software. I assisted in developing testing procedures to evaluate prosthetic technologies using motion capture biomechanical modeling of human ambulation. I aided in data collection and co-authored studies with team members with the goal of improving prosthetics for below-the-knee amputees.

Greater Philadelphia Area

Led product launch of new network management solution through v. 1 launch, including alpha, beta, and RTM. Identified and articulated market-driven requirements, developed product roadmaps, analyzed competitive landscape that defined the product’s feature set. Oversaw all aspects of a software development product lifecycle to create and deliver a superior software solution to the market.

Greater Philadelphia Area

Led multi-location, multi-time-zone, 24x7 technical support and training division including VARs, resellers and personally managed multiple fortune 500 company accounts. Hired and trained a team of testers and technical trainers. Authored and developed technical whitepapers, user's guides and other materials for the program including training guides and training videos. Trained partners, resellers and OEMs in order to support and sell our software.

Bachelor Of Science (B.S.), Exercise Science And Wellness

Associate'S Degree, Psychology