Dawn Watlington Email & Phone Number

Washington, Dc, Us

Aberdeen Proving Ground, Maryland, United States

Scrum Master: * Proficiently organize and facilitate daily scrum, sprint reviews, retrospectives, sprint, and release planning. Engage with product owner, stakeholders/customers, and development team to understand business needs and identify appropriate solutions. *Collaborate closely with the product owner on backlog grooming to keep product backlog relevant and prioritized ensuring acceptance criteria are agreed upon and stories are ready for sizing. Effectively track team’s progress. * Expertly promote continuous improvement and help teams increase productivity and foster innovation. Identify and remove organization and team impediments to enhance productivity and efficiency. *Train the team and new team members to the agile framework with Scrum to enhance team skill levels, processes, and efficiencies.Acting Project Manager & Site Lead (7/2022 - 8/2022): * Managed a team of 25 employees, disseminating information from stakeholders, approving timesheets, collecting daily accountability, and assist/provide resolution in any personnel issues. * Conducted interviews for potential candidates. Conducted employee onboarding/orientation, guaranteeing all necessary forms are completed accurately; conducted employee out-processing, ensuring all property is retrieved and turned in for accountability and perform counseling’s and disciplinary actions as needed. *Provided monthly deliverable reports to corporate stakeholders. *Via monthly inventory checks, maintained and validated property accountability and asset visibility for $46,000+ worth of military equipment. * August 2022: Effectively trained the new project manager to take over the new contract, providing thorough walkthroughs, documentation, and Standard Operating Procedures (SOPs) I created during my tenure as Acting Project Manager. Provided continuous support as needed during the transition of duties.

Aberdeen Proving Ground, Maryland, United States

* Acting Project Manager - manage team of 25 employees, collect & disseminate accountability, assist/provide resolution in personnel issues, conduct interviews, on-boarding, & out-processing, maintain property accountability and visibility for $46,000+ worth of military equipment.* Point of contact for end users having technical difficulties or need software development for a specified program(s). Acts as a liaison between the software development team & the customers/stakeholders requesting programs. * Created & currently managing the master project tracking list. Schedule & facilitate project meetings with stakeholders and/or developers. Communicate with project stakeholders to collect & document project requirements for software projects. Input & organize project requirements/tasks into the project management tool GitLab. Track project milestones & deliverables. Prepare project status reports by collecting, analyzing, summarizing, & disseminating information respectively. * Thoroughly testing software projects to ensure requirements have been met. Communicate with the developers & inform of errors & any other changes as needed for additional updates.* Team lead for contractors assigned to the Test Technology Directorate – verify the correctness of timesheet & approve (1st approver); receive/send accountability to the project manager & disseminate all relevant information. * Interim help desk manager – Create/manage the weekly on-site schedule, disseminate the daily tasks schedule, provide help desk assistance and guidance as needed, & facilitate weekly help desk meetings (training, updates, procedural reminders as needed). I also assist with help desk duties/tickets while they are currently short-staffed. Currently training the new help desk manager, providing continuous support. Special project – Requested by leadership to provide “white glove” service to the organizations’ VIP’s for the current Army Enterprise email migration initiative to Army 365.

Aberdeen Proving Ground, Maryland

* Communicated effectively with users at all levels, and of various status/rank, monitored and updated multiple tickets daily with all relevant information. *Created, prepared, and maintained documents for internal and external use utilizing various Microsoft Office programs. * Wrote standard operating procedures (with step-by-step technical instructions for employees’ day-to-day tasks), user guides (for resolving common customer issues) and tracking forms. * Provided daily technical support for e-mail, network, connectivity, telecommunications, software, peripheral equipment, and system maintenance. Monitored ticketing queue and worked on assigned tickets in Track-It, ensuring all statuses were up-to-date. * Resolved issues unclassified and classified networks. Remotely connect to users’ systems via DameWare to resolve system issues and install/uninstall software.* Imaged/re-image systems for the Aberdeen Test Center (ATC) network using Software Configuration Console Manager (SCCM). * Successfully completed the Assured Compliance Assessment Solution (ACAS) training May 2019, gaining access to scan users’ systems for vulnerabilities, and the Defense Enterprise Provisioning Online (DEPO) training June 2019, becoming the Engagement Manager thus gaining access to create new user ATC accounts in Active Directory. * Assisted the system administrator department with their influx of software request tickets by adding software to users’ systems. *Successfully trained 19 new help desk technicians during their onboarding process and provided continuous support. *Assisted in the Windows 10 Lifecycle system initiative to adhere to the TPM 2.0 and secure boot regulations, transferred over 200 users’ data, initial system setup, and disabling turn-in systems in Active Directory. * Provided support to Defense Information Systems Agency (DISA) with the PIV authentication transition of all Army email accounts/users.

Kansas City, Missouri Area

* Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions* Coordinated department operations to include training within scope of responsibility, supply inventory and equipment maintenance* Managed supply inventory using Lean methodology* Served as a resource to professional and administrative staff on a variety of subjects including software and office equipment, and assisted in resolution of non-standard issues and problems* Coordinated multiple projects by the identification of discrete organized tasks to ensure timely completion * Coordinated and scheduled meetings and department program events to include meeting logistics and travel, planning and marketing, catering, attendee notifications and confirmations, and any technical needs* Managed multiple calendars, mitigated conflicts, and amended related meeting logistics* Processed employee reimbursements, vendor invoices and check requests, all up to $10,000 and managed invoice problems, questions and discrepancies* Planned and facilitated the support activities of others as it relates to the processes and procedures of the department* Maintained and created databases* Created and generated standard reports to support work processes* Reviewed data and information for completeness and accuracy using established formats and guidelines* Used and enhanced established filing and data systems, functions, and procedures to maintain department files and program documentation* Developed various RedCap surveys using branching logic to collect program data* Acquired and managed scientific literature* Retrieved and converted data for various reports* Managed the department’s public website through image mapping and updating or developing HTML pages* Formatted 38 scientific posters for printing as large as 8’Wx4’H for internal and external professional conferences

Kansas City, Missouri Area

*Assisted in the management of over 7 million square feet, comprising of 90+ office, retail and industrial buildings.*Provided a high level of administrative and operational support to the Director of Property Management, as well as nine commercial Property Managers.*Filed and maintained legal documents for acquisitions and depositions.*Recommended and guided deployment of improved digital filing system to optimize management files and improved accuracy of lease information.*Prepared, proofread and edited correspondence, invoices, presentations, brochures, reports and relevant material.*Assisted the Property Manager in preparation and administration of monthly operating reports and budgets to property owners regarding income and expenses.*Created and maintained tenant files, correspondence files, project binders and other records in an accurate and organized manner. Reviewed, purged and forwarded files to appropriate storage location in accordance with company record retention policy.*Analyzed, prepared and tracked contract bids and submitted to Property Manager for approval.*Utilizing Microsoft Excel, recreated and maintained various contact databases and tracking lists for the department.*Scheduled, coordinated, facilitated and participated in department meetings, professional development sessions, appointments and events.*Liaison between Colliers National Real Estate Management Services team and the Kansas City office. *Utilized Nexus Payables software to process invoices.*Assisted in the Capital and GSA project funding process for an FDA facility.*Assisted accounting, brokerage and others with special projects as directed.*Trained new Transaction Services Specialist due to company growth and a 1 million square foot increase to the property management portfolio from 6 million square feet to 7 million square feet.

Norfolk, Virginia Area

*Managed accounts receivable billing & collection processes for a professional services firm with 65 employees*Ensured all draft and final bills were prepared & completed in a timely and accurate manner, both by firm and client standards*Prepared and analyzed various detailed work-in-process (WIP), accounts receivable and collection reports*Super user of firm’s database management software (Practice CS); provided training and technical support to new and existing employees and daily client account maintenance *Managed offsite storage (Iron Mountain) to include properly documenting and shipping newly purged files and retrieval of old purged files*Professionally responded to client inquiries to ensure effective billing relations for the firm*Entrusted with the responsibility of managing the firm’s daily cash deposits of up to $100,000+*Provided executive assistance to twelve (12) various partners/owners*Performed other administrative & executive assistance responsibilities as needed*Managed the firm’s electronic tax filing (E-file) processes to include verification and submission of the return, monitor their status, and resolved issues with rejected returns followed by resubmission*Participated in the firm’s on-boarding and new hire orientation process to include training on the firm’s phone system and document management platforms (Doc-It)

Chesapeake, Va

*Consistently provided exceptional customer service by resolving client inquiries in a professional & courteous manner* Created and processed customer purchase orders; modified or terminated orders upon request* Set-up new customer accounts, updated existing customer accounts and processed termination of accounts upon request

Bachelor Of Science (B.S.), Business Information Systems, 4.0

Activities and Societies: The National Society of Leadership and Success, Sigma Alpha PiC/O 2018 Dean's List: Spring 2016 - Spring 2018

Computer Information Systems And Business Management

Activities and Societies: Phi Theta Kappa Honor Society

Computer Information Systems And Business Managment

Work study position as receptionist at Koch Hall (Office of the President) Work study position as receptionist at The College of Arts &.

Diploma, High School Advanced Diploma, 3.5Gpa

Activities and Societies: Gospel Choir, Flag Team, Future Business Leaders of America