Darryl Woods Email & Phone Number

• Served as Information Technology Project Manager responsible for integrating new team resources including application training, systems access and process documentation. • Provided 24-7 application and functionality support of Wholesale and VOIP applications running on more than 110 Windows and UNIX servers. • Administered user-side SharePoint 2013 site, designing and implementing solutions, customizations, and content management (web parts, application pages, page layouts, etc.) for enterprise scale portal. • Worked with other business and technology teams to support resolution of end-user inquiries of SharePoint sites. • Served as a SharePoint site owner, responsible for employee’s permission to site content, updating content and resolving configuration issues. • Responsible for 24-7 system and application support responsible for alerts from HP BSM (Business Service Management), driving resolution and issue tracking of Business Function Availability, reporting metrics which included Bypass, Root Cause Analysis, and Irreversible Corrective Action on a monthly bases to executive management. • System and regression tested migrations of MVNO (Mobile Virtual Network Operators), SPMP (Supplier/Partner Management Platform), and RSVP (Record Sending Validation Processing) from WebLogic to JBoss server platforms. • Analyzed and re-configured the operating parameters of over 500 on-Demand and Scheduled Control-M jobs. • Served a production Scrum Master, responsible for updating over 64,000 transactions cable partners transactions through scripting on windows servers. • Tier 2 escalation point for offshore resources and internal customers reducing our Severity level One and Two tickets by 70% and our Third and Fourth level tickets by 50%. • Performed day to day database monitoring, analysis, updates and troubleshooting, utilizing MQ Visual Edit, SQL Server Management Studio 2008 R2, Oracle SQL Developer, and HP VUGen (Virtual Use Generator) as needed.

• Received several Excellence Awards for a 1.5 year system conversion project for a high-end vendor customer. This involved handling over 3 million customer records, testing over 40 deployments and resulted in both substantially lower error rates and improved production processing.• Recommended and implemented streamlined department work procedures and processes resulting in increased efficiency and improved accuracy. • Handled detailed analysis to design and document new products, programs, projects and system operational processes.• Utilized HP Quality Center to write test cases, assign test execution dates, execute test cases and document results.• Captured and managed testing defects through Change Synergy• Provided status reports and measurements to upper management throughout life of program/project. • Participated with project teams from business and IT groups to identify test scenarios, data needs, security access, and environment configurations.• Participated in all aspects of testing from systems test, end to end, user acceptance, and regression testing to confirm completion, documentation and training efforts• Reviewed business and functional requirements, IT design documents to create test plans for all assigned projects.