Forneço assistência técnica presencial aos membros da equipe, garantindo a manutenção preventiva e corretiva de todos os equipamentos de TI, incluindo computadores e notebooks. Sou responsável pela criação e gerenciamento de e-mails e acessos a aplicativos e softwares. Além disso, gerencio o processo de empréstimo de equipamentos para alunos e funcionários.

In my role as a Customer Experience Specialist, I was responsible for managing customer interactions and ensuring a positive experience on social media platforms for Mercado Livre and Mercado Pago. I provided exceptional support to customers, addressing their inquiries, concerns, and resolving any issues they encountered.My competencies included providing efficient and effective customer support, actively engaging with customers, and demonstrating strong problem-solving skills. I leveraged my expertise to identify and implement solutions to ensure customer satisfaction and maintain a high level of service quality.By utilizing excellent communication and interpersonal skills, I built rapport with customers, fostering trust and loyalty. I consistently maintained a professional and empathetic approach while addressing customer needs, aiming to deliver a seamless and personalized experience.Additionally, I worked closely with internal teams to escalate and resolve complex issues, collaborating to find optimal resolutions for customers. Through my dedication to delivering exceptional customer support and resolving problems promptly, I contributed to enhancing the overall customer experience on social media platforms for Mercado Livre and Mercado Pago.

During the internship, my tasks involved content creation and editing for the company. I managed and executed email marketing campaigns, as well as handled post-sales activities. Additionally, I performed risk analysis based on the sales funnel to identify the ideal customer profile.