Brian Day Email & Phone Number

Houston, Texas, United States

Twentynine Palms, Ca

-Data systems and network chief for Marine Wing Support Squadron 374(-)-Responsible for managing the squadron help desk and planning all information technology requirements for unit operations supporting over 300 users.-As helpdesk manager, I reduced help desk ticket completion time by over 25% through employing new processes and procedures.-Supervised daily operations and provided training & mentoring for (29) employees.-Managed, maintained, and accounted for $3.8 million worth of deployable information technology and cryptographic equipment.-I was also responsible for the planning, deployment, and maintenance of all network and systems infrastructure for the unit's deployable equipment.

Vandenberg Air Force Base

-Satellite communication interference coordinator & instructor for the U.S. Strategic Command/ U.S. Space Command-Lead instructor trainer and training product developer for 614 Combat Training Squadron, U.S. Air Force- Created multiple tools using MS Office & Visual Basic for Applications (VBA) saving over (40) man-hours per week and increasing intelligence reporting efficiency by 85%.- As lead instructor, I trained (8) new employees and provided over (3,500) hours of instructions.- As head training product developer, I created (29) new training products, and reduced the time required to train new employees by 33%.

Kane'Ohe Station, Hawaii, United States

-Network section head, SharePoint Administrator, and Webmaster for Headquarters Batallion, Marine Corps Base Hawaii-As the network section head, I was responsible for accountability and serviceability of over 450 geographically separated network infrastructure devices and managing the daily workloads for 6-12 employees.-I provided Tier III network support and assisted with issues encountered by the Tier I & II technicians.-I also maintained the SharePoint and public website for the base and 13 subordinate commands-As Electronic Key Management System Custodian, I was responsible for over (230) ControlledCryptographic items worth $1.5 Million.

California, United States

Santa Maria, California, United States

-Recommended and helped locate merchandise based on customer needs and desires.-Placed special orders and contacted external stores to meet customer needs.-Maintained knowledge of store policies, security practices, promotions, and current sales.-Recognized security and theft risks and followed store protocol to minimize incidents.

Shenandoah, Texas, United States

-Responsible for ensuring all areas of the restaurant were clean and functional. Assisted in kitchen food preparation and waste management.-Responsible for greeting & seating customers, accepting payment, ensuring appropriate food was delivered to customers in a timely manner.-Responsible for training new employees, assigning duties and responsibilities to the (7-15) member wait staff for each shift, and resolving customer complaints when management was not available.-Responsible for all wait staff financial transactions at the end of the night collecting all excess cash and ensured all employees received their credited tips.

The Woodlands, Texas, United States

-Responsible for ensuring customer and employee areas remained clean and functional. Provided customers with food/beverage orders accurately and in a timely manner.-Responsible for accepting payments and accounting for all sales in the cash register.-Promoted to team lead where I managed a crew of (4) team members, was responsible for training new employees, and accounting for and depositing cash from daily transactions.