Lead 3-person Quality Assurance Team including Compliance and Assessment offices. Review all processes of KIM for compliance with Washington State Law, assess both upper management and field staff for competencies and training needs, research, design, suggest improvements within the organization and research new revenue streams for the organization. Organization currently working on developing 2 new revenue streams by opening Adult Family Homes and offering our extensive expertise as consultants to similar services. Oversee agency’s WA State Audit responses. Originally brought on because agency had received a number of citations. My leadership in Quality Department resulted in keen oversight of exactly how responsible departments are progressing in accomplishing the corrective actions approved by the State, ensuring 100% compliance and team building.Design and lead internal agency audits, resulting in closing the loopholes that existed in our background check process and bring it up to State standards, another audit of our homes allowed us to clean up our logbooks, upgrading our client information system and audited client financial process to ensure compliance with State standards.Coach Upper Management staff, 2 Managers under me, all staff member 1 and 2 levels below me. Often consulted by VP on issues that are addressed at the Executive level. Trusted Advisor to C-Suite and led internal investigations into legal matters and other issues affecting the Executive level team members that includes 2 owners and 2 VPs . Provide backup assistance in Client Information Software (CIS) as well as Human Resource Information software. I lead in monitoring, updating, use and interface of CIS with the provider, resulting in vast improvements maintaining client information, addition of new sites & clients and leveraging every aspect of software, improving training materials for new staff, solve field issues, admit and discharge employees and other issues.

International Relief and Development Consultant focusing on Program Development, Local Staff Training, Monitoring and Evaluation Organization Development Consultant focusing on Executive Coaching, Employee Development, Performance Measurement Systems, Strategic Planning, Success Planning and International Development Program Planning and Evaluation.As Country Director, Madagascar for a Swiss-based humanitarian NGO leading a Water, Sanitation & Hygiene (WASH) team I expelled National team members caught skimming funds, negotiated a close to lawsuit against NGO while leading a 7-person team and about 100 staff members. Assumed critical leadership role for a WASH Surge response to a cholera outbreak in the South Sudan interior for a Swiss-based humanitarian NGO when their Director abruptly left country. I kept the project on target, upgraded the emergency latrine design and finished the project on time resulting in the outbreak being contained and cleaned up.Trainer for SPHERE, Humanitarian Accountability Partnership, Disaster Assessment Response and Supply Chain Management in Afghanistan for National NGOs. Content writer for business web sites. Facilitated Haiti reconstruction and local capacity building options for 2 U.S. NGOs. Oversaw the reconstruction of 2 churches, initiated a work-for-pay project that enabled destroyed homes to be cleared away and emergency shelters were provided. Provided a C-level transition process for a Hong Kong manufacturer where the CEO wanted to quit in frustration. I identified key issues, proposed sensible solutions, issues were resolved resulting in CEO staying on for another 2 years. Provided humanitarian assessment of a forced return of Hmong asylum seekers from Thailand to Laos for US advocacy group by performing due diligence and determining that geopolitical issues meant this forced return was not something that could be realistically challenged.

International Relief and Development Consultant focusing on Program Development, Local StaffTraining, Monitoring and Evaluation Organization Development Consultant focusing on ExecutiveCoaching, Employee Development, Performance Measurement Systems, Strategic Planning,Success Planning and International Development Program Planning and Evaluation Conducted an internal organizational review for an international NGO to determine the feasibility of adding new competencies to their core deliverables. Conducted an end of Programme Evaluation for International NGO, based in the UK which responded to Cyclone Nargis in Myanmar. Conducted field assessment, records review, and stakeholders' interviews, wrote evaluation report and provided after action debrief to the head office. Wrote an Organizational Capacity Assessment, Building and Learning process for a US NGO, focusing on their work with local NGO' in India and Ghana. Developed an HR function for a manufacturing company in Hong Kong Coach for a Vice-President of Human Resources for an International NGO in the US Job description redesign for an International NGO in the US Consult on job development and executive search for local NGO in Lebanon.

Conducted an internal organizational review for an international NGO to evaluate the impact of a non-core activity on the agency and assess the feasibility of adding this new competency to their core deliverables. I identified key issues. 1. A significant number of their national staff had been impacted by the disaster to which they had responded. Many staff members were not performing well or constantly sick. I discovered the agency had never conducted post traumatic counseling for their staff. As a result, the issues they were now facing were psychosomatic responses to buried stress. 2. Confirmed they had met (new) donor expectations, but that their organizational finance structure was at risk because of their relationship with their normal donor. As a result of this finding, they added a Director of Development 4 weeks after the final report. 3. Acting on my recommendation, the agency began adding a Disaster Risk Reduction component to their program with the goal of better insulating their clients from financial loss in the event of future disasters. I later collaborated with some of their expatriate staff as lead author on a chapter that was published. Reference is below.Coach for Vice-President of Human Resources for an International NGO in the U.S and consulted on job development and executive search for local NGO in Lebanon.

Direct NEI's efforts to build a self-sustainable soy industry in Afghanistan.

I work with organizations to design a training process that moves employees from day 1 to full proficiency on average 30% quicker than their current process.

Provided leadership to Compassion Program Staff in India, Thailand, Indonesia and the Philippines as well as input on field issues to corporate headquarters in Colorado Springs. Coached country leadership in outcome-based personnel performance assessments. Reviewed and responded to annual corporate initiatives and assumptions for potential field impact. Supported field offices’ annual planning and budgeting process.As Area representative for Organizational Learning Methodology review and design, wrote 4 sections of new Program Field Manual, content support on 2 more and participated in manual editing.Organized Compassion’s $2M logistical response to the tsunami disaster in Banda Ache, Indonesia, designated as the Area contact person for Balanced Scorecard training and Grote Performance Management system while facilitating field office realignment to restore relationships between facilitators and partners. Coached field office staff of 120-140 personnel to improve understanding of how each department supported the others for total office success. Developed Monitoring and Evaluation systems and procedures for 600 Country Office Programs.

Organizational Analysis & Promotion Services offered included organizational process analysis,customer satisfaction research, job analysis, job description development, performance metricsconstruction, and organizational growth descriptions. Conference speaker for internationaldevelopment agency. • Performed organizational process analysis, customer satisfaction research, job analysis, job description development, performance metrics construction, and organizational growth descriptions. • Conference speaker for International NGO at 20–30 events per year, informing audiences of a specific NGO’s current activities and success.• Developed job analysis, job description and performance measurements for a non-profit board seeking to hire an executive director.• Conducted a process flow analysis for a State University’s scholarship process. Identified bottlenecks and duplicate processes, suggested solutions to improve outcomes.

Diplomacy Matters. Directed partnership between United Nations High Commission for Refugees (UNHCR) and a national NGO Secados. Responsible for social services to desperate refugees, planning and executing food distributions to 650,000 people, advised UN, U.S. and European government donors on program issues and developments. Selected and trained Guinean, Liberian and Sierra Leoneans in logistical planning and execution, program planning and administration, proposal development and submission and communicating cross-culturally. Eliminated $6M per year in fraud and waste for UNHCR food distribution system.Coached and mentored key individuals in program leadership.Directed a staff of 250 operating in 6 distinct programs.Facilitated transformation of local NGO from unrecognized to a national force in country development. When the local NGO, a part of the only Protestant church in Guinea, first started their response to refugees, they were largely unknown in the country. A lot had to do with the majority of the country being Muslim. The church drew its adherents from the Forest Peoples, the lowest level of Guinean society. By the time I was done in the project, they were known nationally for the quality of their relief work. Their influence continues to grow to the point where the national leaders are consulted along with other national leaders during national emergencies (think coups).Represented UNCHR program to US State Department personnel. For 6 of my 7 years, I was the only American Project Director of a program that partnered with the United Nations High Commission for Refugees. Through my interactions with the various heads of sub-office for our region, I gained their trust and respect. When Food for Peace, Senate delegations and other US government officials came to evaluate the situation, I was asked by the head of sub-office to act as the spokesperson for all the NGOs & UN.

Provided community health training to Somalia and community water source improvement in Ethiopia

Advise people granted refugee status in the US job placement support in the Greater Seattle/Tacoma area.

Supervise night shift warehouse operations.