Brian Daniels Email & Phone Number

Broken Arrow, Oklahoma, United States

On-site and remote desktop support for internal teammates and customers at the local FlightSafety Simulation locations as well as regional corporate sites

Tulsa, Oklahoma, United States

Provided on-site Tier 2 and Tier 3 IT Help Desk Support to client company staff that included installing, imaging, and configuring hardware, software, desktop PCs, laptop PCs, servers, IP phones, peripherals, printers, networks, and cabling.

Tulsa, Oklahoma Area

Analyzed patient data ensuring accuracy of patient records within the electronic health record system.

Broken Arrow, Ok

Assisted City staff, including Police and Fire Departments, with the installation, configuration, and usability of desktop computers, peripheral equipment, and software applications. Assisted end-users with hardware and software training and troubleshooting via helpdesk calls, emails, tickets. Received assets and executed equipment replacement activities. Updated the asset management system. Performed minor desktop hardware repairs and system updates (including Windows operating system images) on PC equipment and devices. Assisted with installing network interface cards, hubs and switches. Terminated and repaired network cabling throughout city facilities. Created and disabled AS400 and network user accounts. Provided IT support at Council meetings and after hours on-call support on a rotating basis.

Tulsa, Oklahoma

Entry and Intermediate level IT support of desktop and system support to end users throughout all CRSOK owned and leased facilities. Provided support and resolution to end users for application hardware and communication problems. Responded to phone, email, and in-person helpdesk requests for technical support. Documented, tracked, and monitored problem requests to ensure timely resolution. Installed, configured, and tested desktop hardware and software. Troubleshooted and resolved desktop hardware and software issues. Maintained detailed log and knowledge base of support tickets. Set up and maintained employee access to domain network and proprietary software applications. Printed, issued, and recorded employee badges.

Tulsa, Oklahoma

Supported computer workstations, peripherals, and servers within all Creek Nation Casino facilities. Setting up, installing, and maintaining new and existing hardware, software, and peripherals to ensure optimum performance. Took tech support phone calls from internal customers, dispatched technicians to ongoing issues, maintained current and retired computer inventory, and was liaison between 3rd party technology companies and casino administration.

Bachelor Of Science (Bs), Information Technology

End User Support Specialist, Computer Business Applications

Computer Business Applications, member of National Vo-Tech Honor Society

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Future Business Leaders of America