Darryl Brooks Email & Phone Number

Port Orchard, WA, US

City Of Seattle

• Information Specialist providing direct reference and assistance services to the general public and to various City Departments. Establish and maintain paper and electronic logs, files and indexes, and other records.
• Analyze and evaluate research requests from a variety of users on City Clerk’s records and databases, and derive approaches to respond to requests.
• Provide information to customers both in-person and e-mail.
• Act as liaison and coordinate with other divisions or departments on request of information
• Provide Customer Service at the front desk involving filing documents, preparing invoices, assisting with research, opening/distributing mail, and answering/responding to phone calls.
• Perform database quality control and analysis – BRS, Access and Clerk Online Tools databases.

Office Of The City Clerk Of Seattle

• Administrative position to the City Clerk in the Legislative Department providing administrative support related to the division’s transformation effort, a project called “Focused on the Future: Transforming the Office.
• Provide high-level assistance and administrative support for the Division Director (City Clerk) and management team for the duration of the FOFTOCC project.
• Handle routine, as well as unique, correspondence and document production.
• Attend meetings and prepare meeting notes for distribution to staff.
• Consult with department Administrative Services staff as needed, e.g. HR, Finance, IT, Administrative Support Staff.
• Schedule and arrange meetings and training for 21 staff teams and the Division Leadership Team, including coaching sessions with the FOFTOCC project’s contract consultants for team leaders.

• Held progressive positions in this IT Technical consulting firm for mid-sized to large legal practices. Began as a Training Developer/Desktop Support Specialist and was promoted to Administrative Coordinator for.
• Key responsibilities included mail distribution, answering main customer phone, meet and greet customers, tracking invoices and responding to customer and vendor inquires related to Account Receivables and Account.
• Advanced general office duties included composing correspondence, appointment scheduling for team, proofreading and printing of reports, filing, scheduled meetings, document creation, copying, scanning, faxing.
• Provided solutions and customer feedback to management and staff to generate improvements in overall customer service
• Maintained project plan, schedule and budget; facilitated weekly team meetings
• Published company newsletter to detail research, tracking, communication changes, and technical changes affecting the Legal Profession

• Supervised corporate customer implementations for this email outsourcing specialist in an executive level office serving multi-national companies – until the dot-com crash resulted in the layoff of all but one employee.
• Deployed commercial enterprise-level Web and POP e-mail accounts which included bulk email and data migration and manipulation in UNIX, web branding and quality assurance testing
• Applied extensive knowledge of the internet, high-level computer skills and prioritization to drive multiple time-sensitive projects to completion within budget
• Made contract process improvements that reduced implementation errors and improved customer satisfaction to more than 95%
• Maintained confidentiality in highly sensitive matters client relations

Political Science And Government

Activities and Societies: American University in Cairo - Cairo, Egypt, Middle East Studies-Year Abroad Program, (1983-84)completed 4 years.

Education record