Information Specialist providing direct reference and assistance services to the general public and to various City Departments. Establish and maintain paper and electronic logs, files and indexes, and other records systems. Compile data, prepare reports and check the work of others. • Analyze and evaluate research requests from a variety of users on City Clerk’s records and databases, and derive approaches to respond to requests.• Provide information to customers both in-person and e-mail.• Act as liaison and coordinate with other divisions or departments on request of information• Provide Customer Service at the front desk involving filing documents, preparing invoices, assisting with research, opening/distributing mail, and answering/responding to phone calls.• Perform database quality control and analysis – BRS, Access and Clerk Online Tools databases.• Provide input for design and development of information databases and spreadsheets.• Process historical documents of microfilming and long-term preservation.• Enter, edit, and index data in database systems; filing and record keeping associated with document processing.• Clerk Council Briefing meetings and provide backup clerking for Full Council Meetings.• Scan and Post passed Legislation online and regular updates on Clerks Online Information.• Organize & set-up department retreat, department open-house, and city-wide training.• Co-Lead for the Legislative Race & Social Justice Change team.

Administrative position to the City Clerk in the Legislative Department providing administrative support related to the division’s transformation effort, a project called “Focused on the Future: Transforming the Office of the City Clerk (FOFTOCC).”• Provide high-level assistance and administrative support for the Division Director (City Clerk) and management team for the duration of the FOFTOCC project.• Handle routine, as well as unique, correspondence and document production.• Attend meetings and prepare meeting notes for distribution to staff.• Consult with department Administrative Services staff as needed, e.g. HR, Finance, IT, Administrative Support Staff. • Schedule and arrange meetings and training for 21 staff teams and the Division Leadership Team, including coaching sessions with the FOFTOCC project’s contract consultants for team leaders.• Maintain accurate training and training expense records and prepare regular reports.• Conduct staff polls and surveys and produce summaries and analyses of survey results.• Gather information, compile data, and produce reports related to FOFTOCC for teams and management.• Produce materials for use by project staff and consultants. • Manage the FOFTOCC project’s communication plan.• Maintain comprehensive records of the FOFTOCC project. • Arrange staff recognition events for achievement of project goals and targeted milestones.

Held progressive positions in this IT Technical consulting firm for mid-sized to large legal practices. Began as a Training Developer/Desktop Support Specialist and was promoted to Administrative Coordinator for management and consultant team after two years.• Key responsibilities included mail distribution, answering main customer phone, meet and greet customers, tracking invoices and responding to customer and vendor inquires related to Account Receivables and Account Payables • Advanced general office duties included composing correspondence, appointment scheduling for team, proofreading and printing of reports, filing, scheduled meetings, document creation, copying, scanning, faxing, keyboarding and transcribe meeting notes• Provided solutions and customer feedback to management and staff to generate improvements in overall customer service• Maintained project plan, schedule and budget; facilitated weekly team meetings• Published company newsletter to detail research, tracking, communication changes, and technical changes affecting the Legal Profession• Handled administrative operations (50%), customer service (40%), and marketing (10%) • Managed special projects such as online toolkits, educational materials for customers and the launch and redesigned of 2B1, Inc. e-commerce website, which generated 20% of their business within 6 months• End-user training and desktop support for Microsoft Windows XP, Word and Amicus Attorney

Supervised corporate customer implementations for this email outsourcing specialist in an executive level office serving multi-national companies – until the dot-com crash resulted in the layoff of all but one employee in a 12-member team.• Deployed commercial enterprise-level Web and POP e-mail accounts which included bulk email and data migration and manipulation in UNIX, web branding and quality assurance testing• Applied extensive knowledge of the internet, high-level computer skills and prioritization to drive multiple time-sensitive projects to completion within budget • Made contract process improvements that reduced implementation errors and improved customer satisfaction to more than 95%• Maintained confidentiality in highly sensitive matters client relations