• Design client sites, incorporating benefit plans, rules, contingencies, documents, and prices• Perform regression testing to find bugs or possible enhancements• Audit system data, and create ad-hoc reports for the client• Clean data from client’s demographic files, and import them into the system• Resolve data discrepancies found in collaboration with vendors• Research client tickets and coordinate with customer service to deliver solutions

● Designed and constructed a Smartsheet that automated certain processes which saved my department 5-10 hours of manual work each week, and a separate Smartsheet which took monthly referral data, created visualizations that were presented quarterly to our Board of Directors, and then would create a backup file for historical data● Analyzed processes, created metrics, and then tested new methods to minimize hours spent on certain tasks● Calculated payroll for contract workers using Excel to compile their hours, transportation expenses, PTO, and other details● Reviewed files and contracts for accuracy and to obtain business information which was uploaded to SharePoint

● Collected core data using several standard, and some project specific, sampling protocols (e.g. quadrant sampling, and transects)● Data entry and error checking● Trained in squirrel handling and trapping for data collection, and in back country safety ● Performed vehicle maintenance on all work vehicles● Performed inventory of all tools and equipment

● Translated and proof-read documents, presentations, and advertisements● Created excel sheets that would estimate the costs and see projected earnings for events● Email clients and customers to maintain a relationship with them

● Planned, and led trips of varying type and difficulty as a Trip Staff● Guided students of varying experience level through kayaking, camping, backpacking, and hiking excursions● Helped develop the work schedule and training regimen for employees● Managed logistics, such as budget sheets, itinerary, reservations, and meal prep● Head Bicycle Mechanic, in charge of fixing trouble bicycles or unique problems