Danielle Chapman Email & Phone Number

Manchester, United Kingdom

Engage stakeholders through effective communication;Organise, attend and participate in stakeholder meetings;Minute taking and agenda planning for key project meetings;Document and follow up actions and decisions from meetings;Coordinate team requirements and request extra resources where necessary;Identify and proactively manage risks, issues and dependencies and escalate where appropriate;Manage, update and upload various project documentation onto… Show more Engage stakeholders through effective communication;Organise, attend and participate in stakeholder meetings;Minute taking and agenda planning for key project meetings;Document and follow up actions and decisions from meetings;Coordinate team requirements and request extra resources where necessary;Identify and proactively manage risks, issues and dependencies and escalate where appropriate;Manage, update and upload various project documentation onto SharePoint;Maintain and monitor project plans;Produce bi-weekly Project Status Reports;Provide administrative support as needed;Answer ad hoc questions;Engage with Third Party Suppliers to identify and define project scope and deliverables to ensure the projects objectives are met;Deputise in the absence of the Project Manager. Show less

Manchester, United Kingdom

Part of a key priority mobile programme within the business delivering reporting requirements;Led on all reporting activities for a high profile trial;Led on the management and allocation of scenarios to trialists;Attended and participated in daily calls and meetings;Supported the coordination and delivery of workshops;Created PowerPoint presentation packs in order to present key findings and staff / customer recommendations to the business for SteerCo and all… Show more Part of a key priority mobile programme within the business delivering reporting requirements;Led on all reporting activities for a high profile trial;Led on the management and allocation of scenarios to trialists;Attended and participated in daily calls and meetings;Supported the coordination and delivery of workshops;Created PowerPoint presentation packs in order to present key findings and staff / customer recommendations to the business for SteerCo and all levels;Shadowed DAS experts to learn about the system and understand how to extract data and used this to pull off reports;Worked with external stakeholders such as Research Agencies in order to gain customer / staff insight in the trial;Self-taught on SurveyMonkey in order to create surveys;Led on the organisation of focus groups, recruiting internal staff and external customers via SurveyMonkey to support the Marketing Team with improving user guides;Led on the customer video diaries trial; kept in regular contact with external customers and provided them with any required help and support when creating their videos;Chaired daily trial triage calls, ensuring the log produced after each call was up to date and that all items had clear actions / owners and updates and communicated this to the business;Supported the Trials Team with ad hoc Excel support. Show less

Manchester

Production and maintenance of various daily / monthly KPI and bonus reports in accordance with reporting schedule;Identify gaps in MI and develop reports as required;Extraction of data from various central data sources across the business on an ad hoc basis to support ongoing initiatives and reporting requirements;Calculate the bonus payments for the Contact Centres and Retail Network;Liaise with key stakeholders i.e. Heads of Departments, Senior Managers and Operational Unit… Show more Production and maintenance of various daily / monthly KPI and bonus reports in accordance with reporting schedule;Identify gaps in MI and develop reports as required;Extraction of data from various central data sources across the business on an ad hoc basis to support ongoing initiatives and reporting requirements;Calculate the bonus payments for the Contact Centres and Retail Network;Liaise with key stakeholders i.e. Heads of Departments, Senior Managers and Operational Unit Managers to discuss people issues;Liaise with HR regarding new starters/leavers, maternity/paternity details, holidays (pro-rated), absence, grievances and terms and conditions to support the HR Administrative Team;Submit incentive calculations to HR within agreed payroll deadlines;Month end processes which include; journal postings, accruals, the calculation and posting of bonus accruals and actualisation to the company P&L;Monthly balance sheet reconciliations;Monthly collation of target performance figures to produce accurate month end reports across the business. Show less

A-Levels

Gcse'S