-Provide direction and guidance across various teams, supporting one of the largest ServiceNow implementations in the world with over 300,000 employees and 20,000 IT staff.-Led a team of engineers, creating a culture of psychological safety that increased team participation and innovation. Implemented strategies for open communication and feedback, resulting in a more engaged and collaborative team environment and a noticeable improvement in project outcomes and team morale.-Spearheaded the successful implementation of the ServiceNow Strategic Portfolio Management (SPM) module, onboarding over 1,000 users. Collaborated closely with both business and technical stakeholders to gather requirements and design effective solutions, ensuring seamless integration and alignment with organizational objectives.Responsibilities:- Mentor and provide technical oversight to a team of ServiceNow developers.- Work with business stakeholders to understand business requirements and translate them into technical solutions.- Troubleshoot issues and perform root cause analysis.- Perform architectural and performance analysis of new features, modules, integrations, or plugins.

-API traffic reduction - Used Power BI to analyze API traffic into ServiceNow and worked with integration teams to reduce API calls by 500,000 per day. -Redesigned process related to integration account management in ServiceNow to include approval process and review of API efficiency.-Led engineering team in the deployment of Service Operations Workspace and Employee Center Portal.

-Direct involvement in the delivery of 30+ ServiceNow projects, generating over $3 million in revenue.-Partnered with account executives in selling ServiceNow products and services to over 100 prospective clients.-Provided thought leadership and direction to improve company service offering and services methodology to improve project delivery and customer satisfaction.-Grew ServiceNow certified consulting team from 4 to 11 members across multiple geographical regions. This increased annual team revenue from $500,000 to $1.8 million.Responsibilities:- Presales: Partner with account executives in selling ServiceNow products and services to prospective clients. Perform product demos, prepare estimates and contracts. Understand client business challenges/needs and prescribe solutions. - Resource Management: Ensure consultants are engaged in client billable engagements. - Project Oversight: Provide oversight across multiple projects. Ensure projects are on track, on budget, and project development and deliverables are meeting customer expectations.- Project Delivery: Participate in all phases of project delivery. Run requirements gathering workshops, and align business requirements to technical solutions. Create Design specification documents. Assist with development activities and code review.- Delivery Management: Provide thought leadership on process improvements related to project delivery. Work with other delivery managers and internal groups to implement process improvements. - Team Management: Manage a team of ServiceNow consultants. Provide mentorship, guidance, technical assistance, and training to consulting teams.

▪ Workshops: Conduct product workshops and demos for prospective and current clients. Gather requirements from clients and provide management with level of effort estimates. Align business processes and goals with best practices. ▪ Integrations: Run integration workshops. Design and implement various integrations such as web services, Command line scripts, JDBC, active directory, and SSO.▪ Documentation: Deliver technical configuration and customization documents to all clients.▪ Technical Lead: Coordinate project development efforts, assign tasks to development team, mentor junior consultants, and communicate status, issues, and risks to management and customer.▪ Client Support: Provide guidance to clients on how to use, administer, and support the BMC Remedy application. Ensure clients are satisfied and expectations are being met.▪ Management and sales assistance: Assist with various activities such as RFP documents, discovery calls, budgetary estimates, and SOWs.