David Nielson Email & Phone Number

Boise, Id, Us

Remote

Remote

Installed and configured BlackBerry AtHoc for DoD, FedCiv, and Commercial customers, including STIG application to meet security posture of Government agencies.Lead joint team efforts with customers, engineering, and identified owners to troubleshoot and resolve issues with their environment.Identified points of integration and infrastructure requirements to allow for optimal use case of BlackBerry AtHoc.Integrated customers’ user data into the BlackBerry AtHoc application using XML to read and transform the data for ingestion into BlackBerry AtHoc.Configuration of Microsoft SQL High Availability module, data encryption, as well as performance tuning and troubleshooting of SQL to allow for optimization of the BlackBerry AtHoc application.Coordinated with customer schedules across the globe to best suit their needs to integrate BlackBerry AtHoc.

• Managed F5 Load balancers for Enterprise networking• Configured and troubleshoot Blue Coat SG appliances• Subject Matter Expert for Northern Storage Suite for customers as well as other agents• Performs hardware, software and network upgrades EMC/NetApp solutions on a SAN3 and SAN4 environment• Responsible for implementing and maintaining system security and configurations of multiple company servers while providing IT support, software and hardware configuration of the Navy and Marine Corps intranet• Used Remote solutions to troubleshoot and resolve issues occurring with various software applications• Worked with multiple user accounts through Active Directory to configure memberships and Exchange Tasks• Consulted closely with Engineering to determine root cause of issues with deployment of patches for Servers/solutions enterprise wide.• Lead and coordinate software deployments over the Enterprise

Subject Matter Expert for Northern Storage SuitePerform hardware, software and network upgrades EMC/NetApp solutions on a SAN3 and SAN4 environmentResponsible for implementing and maintaining system security and configurations of multiple company servers while providing IT support, software and hardware configuration of the Navy and Marine Corps intranetUsed Remote solutions to troubleshoot and resolve issues occurring with various software applicationsWorked with multiple user accounts through Active Directory to configure memberships and Exchange Tasks

Boise, Idaho Area

Developed deployment plans for clientsMaintained Windows seats as well as Windows ServersConfigured and deployed various types of FirewallsConsulted with clients for solutions that best fit their needsImplemented Ubiquiti Solutions for multi-site environments.

Worked with customers over the phone, and in offices repairing and troubleshooting computer issuesInstalled hardware into computersTroubleshot software-related issues with a variety of computer makes and modelsProcessed warranty claims with major computer manufactures

Operated production equipment in an assembly lineSet and accomplished goals in a team environmentCollaborated with other departments to meet the deadlines for customers

Installed office furniture in various offices throughout the Treasure ValleyCooperated with co-workers to accomplish given tasksExemplified professionalism while interacting with customers

Associates Of Applied Science, Network Administrator

Education record

Completed General Courses through BSU

Associate Of Arts And Sciences - Aas, Network And System Administration/Administrator