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Doug Coppeler Email & Phone Number

Sr. Customer Experience Manager | Partner and Indirect Markets at Lumen Technologies
Location: Fayetteville, North Carolina, United States 6 work roles 1 school
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Current company
Role
Sr. Customer Experience Manager | Partner and Indirect Markets
Location
Fayetteville, North Carolina, United States

Who is Doug Coppeler? Overview

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Quick answer

Doug Coppeler is listed as Sr. Customer Experience Manager | Partner and Indirect Markets at Lumen Technologies, based in Fayetteville, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Doug Coppeler.

Doug Coppeler previously worked as Sr. Customer Experience Manager | Enterprise & Wholesale Markets at Lumen Technologies and Fiber Customer Experience Manager | Mass Markets at Lumen Technologies. Doug Coppeler holds Bs, Criminal Justice from Methodist University.

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Email format at Lumen Technologies

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Lumen Technologies

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Profile bio

About Doug Coppeler

With over 20 years of diverse experience in the business world, I have worn many hats - from an individual contributor to a manager. My journey is driven by one constant - a relentless focus on enhancing the customer experience. This focus remains unwavering, irrespective of my role or position.My career is marked by identifying and seizing opportunities for business improvement. I believe in the power of collaboration and have worked cross-functionally with various organizations. This has enabled me to break down silos and implement necessary changes and functionality.I bring to the table a vast experience in not just spotting opportunities for enhancement but also in taking the initiative to make things happen. I am known for my ability to work across different teams, fostering a spirit of cooperation, and driving change.In every role I've held, I've brought an understanding that the customer experience is paramount, and I've used this understanding to drive both strategy and execution. I am not just a manager or an individual contributor; I am a change-maker who believes in the power of teamwork and the potential of every customer interaction.In the end, it's not just about the years in the business. It's about the life in those years, the changes made, the customers served, and the teams built. And in these years, I've learned one thing - the best way to predict the future is to create it. And that's what I intend to keep doing.I'm looking to meet and learn from others. Feel free to reach me at dcoppeler@gmail.com

Current workplace

Doug Coppeler's current company

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Lumen Technologies
Lumen Technologies
Sr. Customer Experience Manager | Partner and Indirect Markets
Fayetteville, NC, US
Website
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6 roles

Doug Coppeler work experience

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Sr. Customer Experience Manager | Partner And Indirect Markets

Fayetteville, NC, US

Sr. Customer Experience Manager | Enterprise & Wholesale Markets

Current

Focused on enhancing the customer journey across all touchpoints within LBGUPR. Analyze Qualtrics survey data to identify areas of improvement and collaborate cross-functionally to implement changes. Committed to continuously improving the customer experience and driving customer satisfaction to new heights. Improved CES score in Q/Q by 4% through.

Jul 2023 - Present

Fiber Customer Experience Manager | Mass Markets

Remote

As a member of a Fiber Customer Experience team, utilize the Qualtrics and Salesforce platforms to identify areas of opportunities that directly impact the customer, collaborate with cross functional teams and work to improve the overall customer experience.

Jul 2019 - Jul 2023

Program Manager | Residential Markets

Wake Forest, NC

Collaborate with developers, local planning, engineering and construction teams and region Field Marketing Managers to identify and ensure Day 1 customer readiness of Centurylink services in Fiber Single-Family Home developments.

Nov 2018 - Jul 2019

Manager | Consumer Markets

Fayetteville, North Carolina Area

Multi-unit manager responsible for overall performance of multiple locations. Primary objective is to reach and exceed monthly sales quotas in the areas of wireline, internet and video services to both residential and local small businesses. Provide training, feedback and coaching to sales representatives in order to achieve individual quotas.

Sep 2013 - Oct 2018

Store Manager | Retail

Oversee all aspects of running an $80M+ unit for the world's largest retailer.Manage and supervise over 350 full and part time employees, including hourly and salaried managers.Analyze metrics to pinpoint opportunities to reduce expenses and maximize profits.

Nov 2001 - Aug 2013
Team & coworkers

Colleagues at Lumen Technologies

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1 education record

Doug Coppeler education

FAQ

Frequently asked questions about Doug Coppeler

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What company does Doug Coppeler work for?

Doug Coppeler works for Lumen Technologies.

What is Doug Coppeler's role at Lumen Technologies?

Doug Coppeler is listed as Sr. Customer Experience Manager | Partner and Indirect Markets at Lumen Technologies.

Where is Doug Coppeler based?

Doug Coppeler is based in Fayetteville, North Carolina, United States while working with Lumen Technologies.

What companies has Doug Coppeler worked for?

Doug Coppeler has worked for Lumen Technologies, Centurylink, and Walmart.

Who are Doug Coppeler's colleagues at Lumen Technologies?

Doug Coppeler's colleagues at Lumen Technologies include Alex Brown, John Archer, Kerry Comeans, Shiva Kumar, and Andrea Curti.

How can I contact Doug Coppeler?

You can use AeroLeads to view verified contact signals for Doug Coppeler at Lumen Technologies, including work email, phone, and LinkedIn data when available.

What schools did Doug Coppeler attend?

Doug Coppeler holds Bs, Criminal Justice from Methodist University.

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