Mark De Groot Email & Phone Number

Noordwijk, ZH, NL

Amsterdam, North Holland, Netherlands

Customer Success Management, Portfolio Lead North. Leading a team of Success Managers who are guiding our customers on their path to success and business value with Salesforce.I am responsibility for the adoption of Salesforce solutions, renewals, and expansion of the platform. Within this role, I lead a team of Success Managers who promote the maximum.

Amsterdam

RaisingResults is a full-service marketing & service agency. Our focus areas are: marketing and sales automation, self-service solutions, design thinking and account based (inbound) marketing. I am responsible for the day-to-day management of RaisingResults. As such I am responsible for developing strategic plans, inspiring with thoughtleadership, creating.

Utrecht Area, Netherlands

I was responsible for the EMEA wide vision, plan and activities for our Digital Customer Experience (DCX) domain (25 marketing/service/sales cloud applications) to support Sales and CSM with their deals and renewals.I developed my own EMEA-wide team with local sales support hero’s (without a direct reporting relationship) and lead a team of young.

Utrecht Area, Netherlands

I was the Oracle thought leader and evangelist of Digital Customer Experience. I was responsible for the Demand Generation for the Customer Experience domain in the Benelux. My first step was to change the way we communicate and sell. It needed to be more industry focused, more modern and more pragmatic - how to the take the first steps in digitally.

We helped organisations to transform to a customer-oriented company. We offered three business lines: (1) the development of customer contact strategies, (2) building the touchpoints where the data meets the customer (mobile apps, webpages, portals) and (3) the execution of the customer journeys with our Marketing Automation application. My.

Utrecht Area, Netherlands

At Capgemini I had two roles. Primarily, I was the Managing Consultant at different projects in the area of Customer Relationship Management. On the other hand, I was responsible for the development of the ‘CRM & Marketing Automation Competence Cluster’. Within this group we primarily focused gaining more knowledge, a companywide point of view and.

Den Haag

Cendris is part of TPG Post and I was responsible for the sales for a set of clients. I sold database marketing products, data quality/cleansing services and segmentation research.

Amsterdam Area, Netherlands

I advised customers in the area of direct marketing, and complex loyalty programs. My key program was the Essilor marketing automation loyalty program (which is still active after 15 years). This program automated database marketing for 350 opticians which were linked to Essilor (producer of lenses). With this program I won a Bronze Effie Award.

Master, Communicatiewetenschappen

Activities and Societies: Studievereniging Mercurius

Rcp, Customer Relationship Management

Activities and Societies: Product Development

Baccalaureus, Organisatie En Management - Cmv

Activities and Societies: Quality Assurance Team