Mark De Groot

Mark De Groot Email and Phone Number

Senior Director (RVP) Customer Success Management North @ Salesforce
Noordwijk, ZH, NL
Mark De Groot's Location
Noordwijk-Binnen, South Holland, Netherlands, Netherlands
Mark De Groot's Contact Details

Mark De Groot personal email

n/a

Mark De Groot phone numbers

About Mark De Groot

Get to know me in 5 bullets:1.) Result driven with almost 20 years of success, sales and marketing experience in (international) corporate and start-up environments 2.) Connecting the dots with technology, customer-centric innovation management and team building. 3.) Digital savvy with hands-on experience in digital customer experience platforms and best practices, running (inbound & outbound) customer interaction strategies.4.) A 'numbersminded strategist', able to keep a focus on targets and objectives and I love to win. But you can only win if you come up with new ideas. So, think ‘out of the box’ (better: there is no box!) to develop new concepts and solutions. 5.) A strong team leader with management skills, able to inspire through passion, energy and ambition.

Mark De Groot's Current Company Details
Salesforce

Salesforce

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Senior Director (RVP) Customer Success Management North
Noordwijk, ZH, NL
Website:
salesforce.com
Employees:
83776
Mark De Groot Work Experience Details
  • Salesforce
    Senior Director (Rvp) Customer Success Management North
    Salesforce
    Noordwijk, Zh, Nl
    View
  • Salesforce
    Director Success Management | Portfolio Lead North
    Salesforce May 2021 - Present
    Amsterdam, North Holland, Netherlands
    Customer Success Management, Portfolio Lead North. Leading a team of Success Managers who are guiding our customers on their path to success and business value with Salesforce.I am responsibility for the adoption of Salesforce solutions, renewals, and expansion of the platform. Within this role, I lead a team of Success Managers who promote the maximum value creation of customer’s investment in Salesforce, aiming for full utilization of their contracted licenses. I am also responsible… Show more Customer Success Management, Portfolio Lead North. Leading a team of Success Managers who are guiding our customers on their path to success and business value with Salesforce.I am responsibility for the adoption of Salesforce solutions, renewals, and expansion of the platform. Within this role, I lead a team of Success Managers who promote the maximum value creation of customer’s investment in Salesforce, aiming for full utilization of their contracted licenses. I am also responsible to identify new opportunities and collaborate with sales teams to ensure growth attainment and increased footprint. Based on the understanding of business and related challenges, I coach customers and team members to ensure they are leveraging all available Salesforce Success Services such as Help & Training, Communities, User Groups, webinars etc. which will support the creating of the business value. Show less
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  • Raisingresults
    Managing Director
    Raisingresults Oct 2018 - May 2021
    Amsterdam
    RaisingResults is a full-service marketing & service agency. Our focus areas are: marketing and sales automation, self-service solutions, design thinking and account based (inbound) marketing. I am responsible for the day-to-day management of RaisingResults. As such I am responsible for developing strategic plans, inspiring with thoughtleadership, creating business targets, leading sales/marketing/operations on client and partner engagements, managing sales opportunities, managing delivery… Show more RaisingResults is a full-service marketing & service agency. Our focus areas are: marketing and sales automation, self-service solutions, design thinking and account based (inbound) marketing. I am responsible for the day-to-day management of RaisingResults. As such I am responsible for developing strategic plans, inspiring with thoughtleadership, creating business targets, leading sales/marketing/operations on client and partner engagements, managing sales opportunities, managing delivery against financial operational targets and financial reporting to the investors. Show less
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  • Oracle
    Digital & Marketing Director Emea - Digital Customer Experience
    Oracle May 2016 - Sep 2018
    Utrecht Area, Netherlands
    I was responsible for the EMEA wide vision, plan and activities for our Digital Customer Experience (DCX) domain (25 marketing/service/sales cloud applications) to support Sales and CSM with their deals and renewals.I developed my own EMEA-wide team with local sales support hero’s (without a direct reporting relationship) and lead a team of young professionals in Dublin who were responsible for inbound and outbound engagements. And changed the way-of-thinking: from product-based to… Show more I was responsible for the EMEA wide vision, plan and activities for our Digital Customer Experience (DCX) domain (25 marketing/service/sales cloud applications) to support Sales and CSM with their deals and renewals.I developed my own EMEA-wide team with local sales support hero’s (without a direct reporting relationship) and lead a team of young professionals in Dublin who were responsible for inbound and outbound engagements. And changed the way-of-thinking: from product-based to customer-relevancy-based. I focused on three domains: (1) the development of a DCX GTM strategy and an Account Based Marketing program (2) change management - inspire people and get them on board for the new way of communicating and support sales with Marketing, SalesDev, content, outbound DemGen and product development, (3) fostering stakeholders from C-suite executives and product development. Show less
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  • Oracle
    Customer Experience Evangelist & Digital Sales Development Manager Benelux
    Oracle Apr 2014 - May 2016
    Utrecht Area, Netherlands
    I was the Oracle thought leader and evangelist of Digital Customer Experience. I was responsible for the Demand Generation for the Customer Experience domain in the Benelux. My first step was to change the way we communicate and sell. It needed to be more industry focused, more modern and more pragmatic - how to the take the first steps in digitally transform our customers’ business. We needed a different GTM strategy, different content and programs to support this.
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  • Marketingbytes
    Start-Up: Owner & Strategy Lead | Marketingbytes Customer Experience Management
    Marketingbytes 2009 - 2014
    We helped organisations to transform to a customer-oriented company. We offered three business lines: (1) the development of customer contact strategies, (2) building the touchpoints where the data meets the customer (mobile apps, webpages, portals) and (3) the execution of the customer journeys with our Marketing Automation application. My responsibilities: Next to leading the company, I was the strategy lead and developed massive amounts of customer experience transformation roadmaps, led the… Show more We helped organisations to transform to a customer-oriented company. We offered three business lines: (1) the development of customer contact strategies, (2) building the touchpoints where the data meets the customer (mobile apps, webpages, portals) and (3) the execution of the customer journeys with our Marketing Automation application. My responsibilities: Next to leading the company, I was the strategy lead and developed massive amounts of customer experience transformation roadmaps, led the production of digital touchpoints and the execution of the interaction automation. Show less
  • Capgemini
    Managing Consultant - Crm, Marketing & Service Automation
    Capgemini 2006 - 2009
    Utrecht Area, Netherlands
    At Capgemini I had two roles. Primarily, I was the Managing Consultant at different projects in the area of Customer Relationship Management. On the other hand, I was responsible for the development of the ‘CRM & Marketing Automation Competence Cluster’. Within this group we primarily focused gaining more knowledge, a companywide point of view and developing of service offerings. I am proud that I was selected for the Management Development Program (duration: 3 years) for high potentials within… Show more At Capgemini I had two roles. Primarily, I was the Managing Consultant at different projects in the area of Customer Relationship Management. On the other hand, I was responsible for the development of the ‘CRM & Marketing Automation Competence Cluster’. Within this group we primarily focused gaining more knowledge, a companywide point of view and developing of service offerings. I am proud that I was selected for the Management Development Program (duration: 3 years) for high potentials within Capgemini: ’Fast Forward’. Show less
    View
  • Cendris
    Key Account Manager
    Cendris 2005 - 2006
    Den Haag
    Cendris is part of TPG Post and I was responsible for the sales for a set of clients. I sold database marketing products, data quality/cleansing services and segmentation research.
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  • Loyalty Lab - Onderdeel Van Target Direct Marketing
    Strategy Consultant Target Interactive Marketing / Loyalty Lab
    Loyalty Lab - Onderdeel Van Target Direct Marketing 2000 - 2005
    Amsterdam Area, Netherlands
    I advised customers in the area of direct marketing, and complex loyalty programs. My key program was the Essilor marketing automation loyalty program (which is still active after 15 years). This program automated database marketing for 350 opticians which were linked to Essilor (producer of lenses). With this program I won a Bronze Effie Award.

Mark De Groot Skills

Digital Marketing Marketing Automation Marketing Strategy Crm Strategy Customer Journeys Email Marketing Business Development Customer Experience Management Campaign Management Customer Relationship Management Online Marketing Management Consulting Web Design Web Marketing Social Media Marketing Customer Satisfaction Sales Customer Lifecycle Management Workshop Facilitation Google Analytics Inspiration Change Management Social Media Strategist Google Adwords Management Interim Management Customer Loyalty Management Workshop Development Usability Testing Dialog Manager Customer Service Digital Transformation Coaching Customer Experience Transformation Design Thinking Innovation Management Scrum Account Based Marketing Business Strategy Technology Consulting Team Building Self Service Solutions Innovation Systems Go To Market Strategy Demand Generation

Mark De Groot Education Details

Frequently Asked Questions about Mark De Groot

What company does Mark De Groot work for?

Mark De Groot works for Salesforce

What is Mark De Groot's role at the current company?

Mark De Groot's current role is Senior Director (RVP) Customer Success Management North.

What is Mark De Groot's email address?

Mark De Groot's email address is ma****@****ytes.nl

What is Mark De Groot's direct phone number?

Mark De Groot's direct phone number is (800) 633*****

What schools did Mark De Groot attend?

Mark De Groot attended University Of Amsterdam, Beekestein Business School, Hogeschool Leiden.

What are some of Mark De Groot's interests?

Mark De Groot has interest in Children, Environment, Education, Disaster And Humanitarian Relief, Human Rights, Health.

What skills is Mark De Groot known for?

Mark De Groot has skills like Digital Marketing, Marketing Automation, Marketing Strategy, Crm, Strategy, Customer Journeys, Email Marketing, Business Development, Customer Experience Management, Campaign Management, Customer Relationship Management, Online Marketing.

Who are Mark De Groot's colleagues?

Mark De Groot's colleagues are Amitabh Dixit, Kaviya U C, Syed Shahed, Sophia Orlander, Shilpa Chougule, Utkarsha Ganla, Astha Agrawal.

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