David Diaz Email & Phone Number

Prague, Czechia

Prague, Czechia

Brno, South Moravia, Czechia

• Serving as a point of contact for a leading logistics operator in the United Kingdom, resolving complex technical issues related to proprietary hardware and software.
• Management and prioritization of service requests based on defined Service Level Agreements (SLAs) while maintaining communication with the client throughout the process.
• Identifying areas for improvement and efficiency through proactive monitoring and cross-team cooperation in day-to-day operations
• Active utilization of CRM software (ServiceNow) and Microsoft 365 suite of services
• Knowledge Management Specialist: Lead analyst in the creation, maintenance, and improvement of an accurate documentation system used in configurations, processes, and troubleshooting.

Belize, Belize

• Brokered and managed the relationship between a hospitality development and a multinational Hospitality Group securing a Letter of Intent for a multimillion dollar development
• Actively advising clients on navigating investment in the Belize market. Including strategic planning, business administration, resource allocation, and local and international compliance
• Developed and implemented as a consultant brand and marketing strategies for leading aviation and hospitality clients focused on revenue growth, new market expansion, market positioning, and customer retention
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

Belize

• Optimized short-term rental program to streamline communication across various channels and Online Travel Agents (OTAs): Airbnb, VRBO, Booking.com, Expedia, HomeAway, etc.
• Implemented a growth strategy that directly contributed to an over 100% increase in revenue in our short-term offerings within my first year.
• Successful onboarding of Buildium Property Management software to streamline and automate all components of long-term tenancies including marketing, communications, calendar management, guest services, and administration
• Improved data collection and analytics for better targeting.
• Standardized guest services and experience across all properties resulting in improved guest satisfaction and consistent occupancy growth of 8% on average YOY.
• Introduced processes to streamline daily operations leading to increased productivity among staff and efficiency in operations, office, and project management.

Belize, Belize

• Consolidated all operations, staffing, purchasing, inventory, and accounting programs into one system, boosting efficiency and decreasing operating costs
• Created and deployed a successful growth strategy resulting in increases in market share and revenue.
• Managed the launch of two retail locations on the Norwegian cruise line's Harvest Caye development as part of a wider growth strategy.
• Developed and maintained relationships with returning clients and new clients through concise and consistent communication and by setting proper expectations

Cayo, Belize

• Developed and implemented a guest loyalty program to capitalize on high rates of return guests.
• Worked directly with upper management to formulate attractive rewards within budget.
• Worked to streamline content structure and site layout to increase organic traffic, which resulted in engagement boosts.
• The resort's public relations representative when handling visiting dignitaries, industry partners, guests, and clients.
• Wrote engaging and successful marketing, advertising and website copy.
• Developed campaigns and specific marketing strategies to target new travel markets in Europe, Asia, and Latin America.

Guatemala City, Guatemala, Guatemala

- Provided High-Level technical support for enterprise clients of Google Apps for Work Improved time management skills to efficiently handle multiple client cases.- Refined public relations skills working with diverse array of clients such as: LinkedIn, The Weather Channel, BBVA among others.- Learned to work under directives from Google HQ to maintain.