Ownership, development and analysis of national tax withholdings initiatives and processes aimed at enhancing the Earner Experience using our platform. Effective collaboration management across multiple teams and multiple timezones regarding product developments and launches. Analysis of different channels and churn patterns to drive fast and cost-effective supply growth on our platform, providing actionable insights on which projects the team should focus on and set a bold… Show more Ownership, development and analysis of national tax withholdings initiatives and processes aimed at enhancing the Earner Experience using our platform. Effective collaboration management across multiple teams and multiple timezones regarding product developments and launches. Analysis of different channels and churn patterns to drive fast and cost-effective supply growth on our platform, providing actionable insights on which projects the team should focus on and set a bold timeline to reach our goals. Show less

Definition of project plans and timelines, management of workflow and personnel, and completion achievement of deadlines on or before schedule, for Customer Experience and Workflow Management programs.Employment of extensive knowledge on Customer Experience Consulting to devise strategic planning for the evolution of each account, focusing on delivering a high-quality program in accordance with the best practices for each industry.Growth of strong community relations with each… Show more Definition of project plans and timelines, management of workflow and personnel, and completion achievement of deadlines on or before schedule, for Customer Experience and Workflow Management programs.Employment of extensive knowledge on Customer Experience Consulting to devise strategic planning for the evolution of each account, focusing on delivering a high-quality program in accordance with the best practices for each industry.Growth of strong community relations with each account group of stakeholders in order to optimize the management of their programs. Show less

Technical leadership and consulting advice on strategic and operational decisions for various Customer Experience management programs, using SaaS such as Medallia and Qualtrics.Support the project management across differentindustries such as airlines, retail, financial services, insurance, restaurants and technology developers.

Advice on strategy design and knowledge implementation for the operationalization of Customer Experience management systems.

Design and implementation of a quality management system for jewelery and goldsmith's workshops.

Design, implementation and monitoring of data analysis strategy for fundamental decision making in the direction of service improvement program with implementation at national level.

Management and capture of databases related to labor lawsuits, used to perform micro-economic analysis in a project to improve access to labor justice in the State of Mexico.