Dean Parrish Email & Phone Number

Rochester, NY

• My duties include defining business and functional requirements, creating and supporting Project based resource planning, being responsible for project communications and the coordination of end-users for testing and.
• I am responsible for these while also being a backup Administrator for our front end sales application, the Administrator and trainer for our Warehouse Management System implementation and backup Administrator for our.

Rochester, New York

• In addition to production support activities for several applications, my day to day responsibilities include Project Management for several financial applications.
• Project Management of the implementations of new or replacement applications or additional modules of existing applications that are not developed internally.
• I am responsible for the Disaster Recovery planning, testing and auditing of our 3rd party applications.
• Primary point of contact for audit issues, change management tasks and all items related to the test environments for many of our 3rd party applications.
• The COTS Manager is part of the review of Contracts and SOWs for engagements, additional products, services and modules (both new and existing) with current and perspective vendors. Reviewing and offering initial.
• Implemented some Change Control Boards to work with business groups and management to adapt business processes with changes to applications. This information is conveyed with different vendors for bug fixes.

• Production Application Administration for several financial applications and the corporate documentation repository.
• Serve as an internal consultant to various business groups to evaluate, implement and roadmap their business applications. This requires about 25% travel.
• Evaluate and Refine business processes so they are incorporated into product changes and documented for Sarbanes-Oxley.
• I am the liaison between different software vendors and ePlus end users for the company’s Equipment Leasing, General Ledger, Sales and Sarbanes-Oxley Auditing applications.
• Work with specific business units to create functional and technical spec docs to be delivered to vendors for custom application code.
• Project lead for implementation of new software for Accounting and Human Resources. This includes coordinating end user and acceptance testing across multiple levels of management and user groups.

Rochester, New York Area

• Customer Service and Technical Support for Inventory Planning and Supply Chain Software
• Level 2-escalation point for web-based and client-server application availability.
• Travel to customer locations to gather product requirements and evaluate the business scenarios that need to be addressed by product or process changes.
• Led a project to define, document and implement 24x7 customer support coverage procedures and practices. This included creation of training materials and interviewing of prospective employees
• I was responsible for re-creating customer UNIX and Windows operating system and RDBMS environments in house to resolve the reported product installation or configuration issues.
• Routinely coordinate with multiple customer departments and/or 3rd party vendors to ensure availability of proper resources and participating in problem resolutions, scheduled upgrades, performance tests and other.

Rochester, New York Area

• Technical Support and System Administration for Financial applications.
• Created and maintained helpdesk documentation and training processes
• Trained new hires and continually coached employees on using the helpdesk problem tracking and monitoring tools to minimize customer downtime. Maintained documentation as these changed.
• Implemented transfer of information hand-offs from shift to shift. Established 24 x 7 on call support for technical questions.
• Acted as a 24 x 7 Second level escalation point for customer issues.
• Provide first tier System Administration problem resolution for System Administrators and end users on both Solaris and NT application servers, handling over 300 calls per week.

Rochester, New York Area

Customer Service and Technical Support for Inventory Planning and Supply Chain Software.

Rochester, New York Area

Technical Support and System Administration for Financial applications.

Rochester, New York Area

• Member of a team that designed and created a technical Customer Service Department around an evolving suite of applications.
• Assisted with creation of product documentation and training materials.
• Trained application users over the phone on usage techniques of the company’s applications.
• Participated in Trade Shows at the company’s exhibition booth.
• Implemented procedures for lead follow-up, compliance with information provider requirements, and conversion of trial accounts to paying customers and reporting of software testing results

Economics

Associate'S Degree, Business Administration And Management, General