Business Optimisation Manager
Current
May 2024 - Present
AeroLeads people directory · profile
Dean Smith Email & Phone Number
Business Optimisation Manager
at
Lloyds Banking Group
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Business Optimisation Manager
Location
Greater Glasgow Area, United Kingdom
Company size
Who is Dean Smith? Overview
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Quick answer
Dean Smith is listed as Business Optimisation Manager at Lloyds Banking Group, a with 53179 employees, based in Greater Glasgow Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Dean Smith.
Dean Smith previously worked as Risk Manager, Customer Engagement at Lloyds Banking Group and Risk Manager, Branch Financial Assistance at Lloyds Banking Group. Dean Smith holds Chartered Banker Diploma, Banking And Financial Support Services from The Chartered Banker Institute.
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Lloyds Banking Group
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Profile bio
About Dean Smith
Risk manager with 5+ years experience in a 1st line of defence role, after completing Lloyds Banking Group’s graduate scheme. Demonstrated proficiency in supporting the business to deliver organisational design and operating model changes safely, including the introduction of 2 new customer-facing business areas, changes to opening hours and other structural changes.Possess strong working knowledge of Consumer Duty regulation, after leading on implementation and business readiness activities for the Customer Channels business.Experience in risk partnering Directors and Heads of Function, embedding risk and control self-assessment (RCSA) and helping the business to make informed decisions. Identified opportunities to automate controls and implement key indicators to monitor risk exposure.Diverse knowledge of a range of topics developed as a Risk SME, including Payment Service Regulation (PSR) compliance, service process design, process execution, organisational culture & conduct, and operational resilience.
Listed skills include Customer Experience, Presentation Skills, Services Marketing, Sharepoint, and 22 others.
Current workplace
Dean Smith's current company
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Lloyds Banking Group
11 roles
Dean Smith work experience
A career timeline built from the work history available for this profile.
Risk Manager, Customer Engagement
Risk partner to the Customer Engagement business unit. Current focus areas are supporting the delivery of organisational design and operating model change projects, payment service compliance and embedding the FCA’s new Consumer Duty regulation across channels.
Jan 2022 - May 2024
Risk Manager, Branch Financial Assistance
Dedicated risk partner to a new business unit that was created to support customers in financial difficulty and help them to get back to financial health, in response to Covid-19. Supported the creation and embedding of the new team, leading on establishing the risk and control profile.
Sep 2020 - Dec 2021
Assistant Manager, Business Banking Capability, Development & Credit Support Strategy
Supported the development of the strategic capability across business banking. Assisted in the design and delivery of an organisational design project and contributed to Covid-19 response activity, including designing and operating a Workflow Management process for the Coronavirus Business Interruption Loan scheme to support SME’s.
Jan 2020 - Sep 2020
Assistant Manager, Root Cause Analysis, Customer Financial Assistance
Produced insightful, customer-centric analysis and recommendations to influence change and decisions across Unsecured Debt Management. Worked with key business partners and applied judgment, knowledge and data to drive important change to deliver good outcomes for customers.
May 2019 - Jan 2020
Assistant Manager, Retail Bank Business Risk
Supported the Senior Leadership Team and Channels Risk Director by producing insightful analysis, recommendations and advice to help the branch network make better decisions while managing non-financial risks. Designed and delivered an end-to-end process which was implemented across the Retail Bank.
Sep 2018 - May 2019
Customer Service Representative
Worked in a customer facing role, developing an understanding of retail products and learnt to deliver an outstanding service while in my final year at university.
Oct 2017 - Jul 2018
Management Assistant
Promotion to Management Assistant where I acquired additional responsibilities for the penultimate months of my secondment, before returning to university to finish my degree.
Jun 2017 - Aug 2017
Management Trainee (12 Month Internship)
Trainee manager for a car hire branch, where I developed confident communication and authentic leadership skills. Contributed towards an uplift in service quality, profitability and fleet growth across 2 branches.
Aug 2016 - Jun 2017
Customer Service Representative
Learnt to compliantly execute the loans sales and servicing journeys, became accustomed to having confident conversations with customers to explore their needs, resolve their queries, handle complaints and provide an exceptional service.
Dec 2013 - Dec 2015
Customer Service Representative
Joined Virgin Media while at school as a part-time sales and service adviser, learning to communicate effectively, manage my time and gave me a passion for business which I went on to study.
Nov 2011 - Nov 2013
Team & coworkers
Colleagues at Lloyds Banking Group
Other employees you can reach at lloydsbankinggroup.com. View company contacts for 53179 employees →
T(
Tendai (Ten-Dye) Wadesango
Colleague at Lloyds Banking GroupUnited Kingdom
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SY
Simon Y.
Colleague at Lloyds Banking GroupUnited Kingdom
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TK
Tracey Kiddle
Colleague at Lloyds Banking GroupLondon, England, United Kingdom
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MS
Mark Stapleton
Colleague at Lloyds Banking GroupSevenoaks, England, United Kingdom
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NE
Neil Eric Johnson
Colleague at Lloyds Banking GroupTaunton, England, United Kingdom
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DS
Dave Spencer
Colleague at Lloyds Banking GroupGreater London, England, United Kingdom
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CM
Conor Mccormack
Colleague at Lloyds Banking GroupEdinburgh, Scotland, United Kingdom
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KC
Kevin Callaghan
Colleague at Lloyds Banking GroupGreater London, England, United Kingdom
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MP
Mehreen Patel
Colleague at Lloyds Banking GroupGreater London, England, United Kingdom
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LN
Leigh Newby
Colleague at Lloyds Banking GroupEdinburgh, Scotland, United Kingdom
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Tendai (Ten-Dye) Wadesango
Colleague at Lloyds Banking GroupUnited Kingdom
View →
SY
Simon Y.
Colleague at Lloyds Banking GroupUnited Kingdom
View →
TK
Tracey Kiddle
Colleague at Lloyds Banking GroupLondon, England, United Kingdom
View →
MS
Mark Stapleton
Colleague at Lloyds Banking GroupSevenoaks, England, United Kingdom
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NE
Neil Eric Johnson
Colleague at Lloyds Banking GroupTaunton, England, United Kingdom
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DS
Dave Spencer
Colleague at Lloyds Banking GroupGreater London, England, United Kingdom
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CM
Conor Mccormack
Colleague at Lloyds Banking GroupEdinburgh, Scotland, United Kingdom
View →
KC
Kevin Callaghan
Colleague at Lloyds Banking GroupGreater London, England, United Kingdom
View →
MP
Mehreen Patel
Colleague at Lloyds Banking GroupGreater London, England, United Kingdom
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LN
Leigh Newby
Colleague at Lloyds Banking GroupEdinburgh, Scotland, United Kingdom
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4 education records
Dean Smith education
Chartered Banker Diploma, Banking And Financial Support Services
Bachelor Of Arts - Ba (Honours), Business With Marketing, First Class Honours - I Also Received The Top Overall Grade Within My Cohort.
Bachelor’S Degree, Business Administration
High School, Higher Education/Higher Education Administration, Scottish Highers
Airdrie Academy
FAQ
Frequently asked questions about Dean Smith
Quick answers generated from the profile data available on this page.
What company does Dean Smith work for?
Dean Smith works for Lloyds Banking Group.
What is Dean Smith's role at Lloyds Banking Group?
Dean Smith is listed as Business Optimisation Manager at Lloyds Banking Group.
Where is Dean Smith based?
Dean Smith is based in Greater Glasgow Area, United Kingdom while working with Lloyds Banking Group.
What companies has Dean Smith worked for?
Dean Smith has worked for Lloyds Banking Group, Santander Bank, N.A., Enterprise Rent-A-Car, Enterprise, and Tesco Bank.
Who are Dean Smith's colleagues at Lloyds Banking Group?
Dean Smith's colleagues at Lloyds Banking Group include Tendai (Ten-Dye) Wadesango, Simon Y., Tracey Kiddle, Mark Stapleton, and Neil Eric Johnson.
How can I contact Dean Smith?
You can use AeroLeads to view verified contact signals for Dean Smith at Lloyds Banking Group, including work email, phone, and LinkedIn data when available.
What schools did Dean Smith attend?
Dean Smith holds Chartered Banker Diploma, Banking And Financial Support Services from The Chartered Banker Institute.
What skills is Dean Smith known for?
Dean Smith is listed with skills including Customer Experience, Presentation Skills, Services Marketing, Sharepoint, Cultural Diversity, Root Cause Analysis, Sales, and Intercultural Communication.
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