Dean Thomas Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

- Revitalized Store performance by increasing RP sales from a 13.5 % decline in Apr 24’ to a 1.5% growth by Jul 24’; contributed to boosted RX sales from + 5% in Apr to a 14.7% increase Jul 24’- Achieved a top performance in Area 30 for Pharmacy NPS 97.37% in FY24 - District Recruitment lead, District 802 13 stores, & on the Area 30 Recruitment Team 190 stores, Pharmacy and Retail Operations. Facilitated a hiring event in August 2023 where 4 new team members were onboarded to enhance operations in 2 key stores.- Developed an Emerging Store Manager into a Store Manager, through training, mentorship, problem solving, leading to operational improvements , and successful management of their store• Achieved district-leading sales for the myWalgreens credit card applications in FY 23, demonstrating excellence in sales strategies and customer engagement.• Conduct KPI reviews, and analyzes financial and performance data; develops action plans to increase sales and control costs.• Achieved perfect budget adoption for three consecutive fiscal years (FY 21, FY 22, FY 23)• Contributed to a 5% increase in store sales in FY 23 by executing merchandising strategies and maintaining fully stocked conditions increasing revenue growth• Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician• Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.• Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock

Springfield, Massachusetts, United States

 Supervised the operation of the store and team members, including assigning daily activities, delegating tasks to team members, analyzed KPI data; created action plans to support achievement of business deliverables. Provided training, mentoring and coaching to team members  Improved Net Promoter Score (NPS) from 62.8% to 86.1% within two months  Inventory Management, boosted on-shelf availability (OSA) from 64% to 74% in a five-month period RITE AID Acquisition Conversion Coach, & RX service recovery coach - Led Training and cultural integration of 1 store manager, 3 shift leaders, and 5 Customer Service Associates post- acquisition, effectively instilling Walgreens' operational ethos over a 2-week period. 19’ in a 3-month period led positive net of 7K per month ,21K Total from AP & Inv. Adjustments growth

Massachusetts Area

• NPS Metrics Project Success: enhanced Net Promoter Score (NPS) focusing on the ease of product location, availability, and overall customer experience, 62% to 88% over 3 months• Supported Store Manager with the overall operation of the store to achieve company deliverables• Monitored customer service, provided coaching, training, and developed plans for improvements in both the front-end and pharmacy. • Supervised the operation of the store and team members, including assigning daily activities, delegating tasks

Enfield, Ct

• Manager on Duty of the store, focused on creating a great customer experience• excelled in overseeing the entire sales floor, supervised operations across 12 departments, evaluating department conditions, closing procedures, execution of tasks. Ensured merchandising, quality, food safety, and compliance standards are maintained

Enfield, Ct

• Leadership role at the front end, significantly enhancing customer service by mentoring and assisting up to 15 Front End Associates in problem-solving, training, delegating tasks, and extending support to other departments in stocking, merchandising, outdates, cleaning

Bachelor’S Degree, Business Administration And Management

Associate’S Degree, General Studies & Business Administration