Deandrea Williams, Mba Email & Phone Number

• Ensuring system configuration is completed in accordance to requirements documentation• Implement new carrier file feeds, both import and export; oversee modification of existing carrier file feeds as needed• Support and follow key work process flows for Annual Enrollment, New Services Implementation as well as Acquisitions and Divestitures system build requirements• Complete self-QA on all system build work• Establish and follow global process documentation and report any discrepancies in documentation• Daily touch-base with necessary internal partners associated with current projects or tasks• Accurately maintain capacity and productivity measurements through utilization of task updates• Review open tasks daily; prioritize work and escalate when appropriate• Address any escalated or global issues related to system build for clients

Chicago, Illinois, United States

• Initiate conversations with business partners to determine project needs• Create Intake and project scheduled documentation to provide portfolio leadership• Translating project needs into requirements to communicate to stakeholders and application terms• Leading requirements meetings with application teams to determine work estimates for funding• Entering requirements into JIRA in the form of epics to track project progress and identify potential risks

Chicago, Illinois

• Build client sites, including benefit plan rules, details, prices, text and documents• Test client sites to ensure proper functionality and quality• Maintain ongoing administration to an increasing number of clients• Conduct regression testing to discover software enhancements or needs• Import data into systems as needed and assist with ad hoc client projects• Prepare employee and employer communication documents• Complex Data Analysis. Proactively identify and mitigate project risks• Triage client tickets and questions via email and voicemail and provide next response time• Audit system data from various sources and produce reports about summary and detail• Resolve any data discrepancies with external vendors• Perform billing tasks such as invoice generation, posting payments and reconcile receivables

• Project manage client implementations with technology partners from sale through completion, with client satisfaction as a primary goal• Effectively set project expectations with key constituents• Monitor weekly Sales Opportunities Pipeline and identify pending projects• Socialize current and pending project status with Division & Regional teams• Manage process compliance• Collaborate with local broker/consultant teams on data collection process, including, securing client signatures on key Service Agreements• Initiate client surveys as contractually required• Prepare for employee surveys as determined by the client• Coordinate communication packages for employers

• Subject Matter Expert in Health & Benefits products, services, technical tools, and continuously develop relationships with clients to recommend solutions to clients seeking advisement• Consult, advise, and qualify retirees & their eligible dependents’ needs related to Medicare Health Insurance Benefits• Research & review internal compliance and client disclosure requirements, external vendor contracts, and employee communications to ensure alignment with client expectations and legal requirements• Maintain client information, policies, and plans in appropriate system(s)• Create tracking methods by the use of Microsoft Excel and other information systems to monitor client interaction and effectively enroll clients• Manage content delivery for clients, while adhering to corporate policies, meeting deadlines on company initiatives and establishing critical metrics to measure progress against quality management• Actively manage business portfolio to ensure all client needs are met on a timely and legal basis, including carrier follow-up and problem resolution• Act as liaison with carriers and third-party administrators on escalated issues

Greater Chicago Area

• Account Management Professional for Department of Education• Confirm accuracy of policy information, identify deficiencies, request corrections, and follow up for resolutions• Develop relationships with clients and provide information to ensure quality service and data management• Review and analyze client carrier proposals• Utilize resourcefulness to identify and execute new strategies and processes for goal attainment • Analyze and resolve issues working in association with clients and team(s)

Greater Chicago Area

• Delegated and supervised a staff of 80+ sales associates in retail setting• Interviewed, screened, and selected sales associates for hire• Conducted weekly new-hire orientations and trainings for new team members• Developed weekly schedules for all employees• Daily bank audits and daily paperwork

Bachelor Of Science, Speech Communications

Activities and Societies: National Association for Women in Communications, F.L.A.M.E. (Feminist Led Activist Movement to Empower)

Master Of Business Administration - Mba