Jen Allen Email & Phone Number

Remote

Participate in client meetings including escalation discussions, when neededEnsure team is executing on client activity and proactively engaging CSLs, Directors, and other internal teams as needed on open itemsReview and analyze performance of client deliverables daily (includes work completed onshore and offshore), reviewing risk areas with team members as neededEnsure team meets and/or exceeds daily work volumes and productivity metrics Identify and communicate trends or areas of improvement (both client and role specific)Provide operational performance reports to client leadership team, identifying successes, risks and needs weeklyEnsure quality assurance checks are happening across team deliverablesCollaborate with Directors, AVP's and CSLs on special projectsPoint of escalation (from internal resources) for client deliverables for which their team is responsible forEvaluate daily and weekly team capacity, collaborate with leader and other Client Services Managers to offset any capacity deficitsOversite of the Team Queues within Clarizen and Client Desk, ensuring work is being pulled by the team each day/week; this includes setting due dates in Clarizen for tasks/milestone completion Share in leadership of daily team stand-up meetings to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasksManage and develop team members by conducting regular 1:1’s, reviewing work, processes, and other team member needs in order to ensure successful execution of assigned tasksEnsure new team member training is completed and support overall learning paths for all team members, aligning resources as neededSupport transition of new clients from onboarding to onshore and offshore ongoing resourcesResponsible for the execution and delivery of performance management & compensation process/routine across their teamsOperate as a domain leader of one or more roles within the Team

Remote

My responsibilities include assessing work requests and deciding what needs to be completed, designing the project, and then providing clear communication to all work partners on what needs to be done and how to do it. Working with onshore and offshore resources has given me an opportunity to communicate clearly in new situations. I often reach across departments for information, and am not afraid to do whatever is needed to get the job done. I also am able to help teach and guide the client leads and other resources that are requesting work to be completed to help them learn more about the system. I have experience designing new payroll files, census files, and various export files both 834 and proprietary, from start to finish, including being on the calls with clients, brokers, and vendors to ask any questions we may have, communicate concerns, and have conversations about deadlines and more. I've also been able to help develop my coworkers through providing learning conversations, instructional meetings, helping guide some discovery sessions, and participating in our Tech League.

United States

The Systems Specialist works with the management team, client teams and development to design, configure and test enhancements to existing capabilities and new modules. The Systems Specialist is responsible for roll out plans and works closely with the Client Service team to develop training materials. Primarily responsible for functionality on the My Benefit Express web platform, the Systems Specialist is also responsible for integration of data between all the systems. What I do: * Configure client web sites, including benefit classes, plans, rates, and enrollment rules* Configure Open Enrollment and Life Event benefit plan design changes according to client requirements, ensure overall system readiness for employee system enrollments* Configure inbound HRIS import data element mapping and rules* Configure outbound payroll file mapping and payroll schedules* Coordinate with EDI team, insurance carriers, TPAs, and HRIS payroll systems the integration and testing of data import export updates (standard and proprietary)* Debug system configuration issues including root cause analysis* Perform data analysis and audits (often from various sources)Proficiency with SQL, HTML* MS Office Suite software, experience required in advanced Excel skills especially in the use of formulas and VLOOKUPs* Familiarity with and ability to master key web technologies as used by benefitexpress.

In this role I work closely with our client managers, team leads, analysts, and architects to ensure the successful completion of our projects, whether that is implementing a new payroll file, a new export file to one of our vendors such as Cigna, Transamerica, or the Hartford, or creating new updates within our coding to ensure success. I help manage the project as a whole while gathering requirements, putting together the process and timeline we will use by collaborating with the client manager, communicate with the team to keep us on schedule, and often complete our system updates, imports of data, and test exports of data myself. Quality is a huge part of everything we do, and helping verify and guide the QA of our work is another big part of what I do. We document all of our changes including the "who, what, when, where, and why" of what was completed, tracking our time and work within Clarizen for transparency internally and with our clients. User acceptance testing is performed._______________________________________________________________________ Responsible for participating in all raw materials review and validation, ensuring system configuration is completed in accordance to requirements documentation Support and follow key work process flows for Annual Enrollment, New Services Implementation as well as Acquisitions and Divestitures system build requirements Complete self-QA on all system build work Establish and follow global process documentation and report any discrepancies in documentation Daily touch-base with necessary internal partners associated with current projects or tasks Accurately maintain capacity and productivity measurements through utilization of task updates Review open tasks daily; prioritize work and escalate when appropriate Address any escalated or global issues related to system build for clients Active participation in training sessions related to new system functionality and processes

Des Moines, Iowa Area

In short: stay organized, up to date, and enthusiastic while being proactive with 14 different clients, handling day to day issues and requests as well as working with project plans start to finish, both system and client facing. - Respond to shared inbox inquiries within expected time frames, providing regular updates to the client through resolution- Review and work all open cases for clients- Work error and discrepancy reports from vendors, ensuring that members have needed coverage- Report on discrepancy trends and identify system functionality or configuration updates that will reduce errors- Review export expectations in relation to error reports and communicate with the vendor if results are outside of expectations - Run and work full and quick audit reports to ensure all member records are accurate and transactions have been processed correctly, resulting in accurate coverage - Complete daily file check-in/review process for all carrier export, import and payroll files, communicating issues to appropriate team members - Support ACA data review requirements quarterly and ensure that 1095 documents for each client are generated annually - Manage client deliverables, track progress and complete assigned work through company planning tools- Utilize process documentation to execute on weekly, monthly & quarterly processes necessary for client success - Evaluate documentation for accuracy and recommend updates when opportunities are available to improve processes or eliminate existing manual items- Support defined Annual Enrollment process and audit requirements

Des Moines, Iowa Area

In short: Worked with a variety of clients to understand their needs and make system changes as necessary while joining calls to dive deeper into issues. Working with audits of data, inbound and outbound files, trouble shooting the code and creating project plans. Brought five clients who were considered very unhappy back to being delighted through communication and reliability. Systems Relationship Specialist-Develop subject matter expertise combined with detailed client specific knowledge and will support the business and client, to determine and communicate any issues, priorities, and constraints as applicable to Annual Enrollment, ongoing steady state processes, releases and/or maintenance items.-Serve as the primary communication liaison working with carrier/vendor partners-Triage inquiries and issues and categorize the solution path - work on solutions and engage the necessary support groups for system enhancements-Review and work carrier error reports-Report on carrier trends and identify system updates that would eliminate errors-Provide outstanding client support to escalations in a timely manner-Monitor and document testing results, recreate reported issues, prioritize efforts as applicable-Troubleshoot and correct discrepancies of carrier files

West Des Moines, Iowa

At Businessolver, we see things differently — including our approach to creating an intentional culture. We believe that what you see is what you get. The people you see in the photos on our website are actual Businessolver employees — not models. We want you to see the real us, because the real us is who you are going to get.Benefits Specialist and ConsultantMay 2015-July 2016--Detail Oriented ProblemSolver--Employee Delight CreatorSpecific things I take a TON of pride in at work:--Listening, not just to what the person is saying, but why they're saying it. --Digging deeper to find the problem behind the problem, the question behind the question.--Reaching out to make sure similar future issues don't happen.--Connecting with other departments to fully answer any questions that arise.--Seeking the who/what/when/where/why, and helping to make that accessible to everyone.--Correcting incorrect information and coaching others.--Helping as many people as possible, as best I can, every day.

Des Moines, Iowa Area

Our office has two people working in it--myself and the doctor. My actual job description contains the words "Friendly, loving, caring, and always willing to learn. A positive mental attitude, a team player, and a flexible person with great phone technique." That's the front side of what I do.--Maintain schedule of patient visits, including accounting for the extra time needed for new patients.--Greet each patient by name happily, and make sure all paperwork, insurance information, and payment information is updated and correct. --Contact insurance companies to verify coverage and benefits, including deductibles, co-payments, co-insurance, the number of visits available, and whether we need to pre-certify. --Process visits and billing to insurance with each visit, and also the EOBs and billing when it comes back from the insurance companies, making sure all of our records and payments are correct. --Explain costs to patients, including explaining their coverage and benefits if they have insurance. Help them come up with a payment plan to make sure that their treatment plan can be completed. --Complete all records in our computer systems, which include eBook for scheduling, Seamless for record keeping, eSuite for management and more. Number one thing, as always--make sure our patients feel wanted, cared for, and happy about being in our office.

Des Moines, Iowa

My goal was to make a difference and help bring happiness into people's lives by helping them find a HOME, not just a house. I focused on listening to what my customers wanted and needed, being honest and authentic with them, building great relationships through true communication, and helping everyone to achieve their American Dream through Real Estate. --Kept records and made calls from database--Scheduled to meet with clients and discuss what they were looking for--Gave advice on the purchasing process including qualifying for a mortgage, what kinds of mortgages might be available, referring to lenders, coordinating inspections, and all necessary paperwork and contracts. --Negotiated contracts, pricing, and inspection results between buyers and sellers.--Scheduled and conducted showings of homes to my potential buyers. --Sold 5 homes within my first two months of being a Real Estate Agent. I really enjoyed being an Agent in many ways, and had the chance to work with some great co-workers and clients. In the end, I decided that the hectic and often unpredictable schedule wasn't conducive towards my family life, and that family life was more important to me. I searched for something more stable.

Des Moines, Iowa Area

The Delivery Coordinator assists the car salespeople in many ways, including selling accessories such as steps and covers, modifications such as lift-kits and new wheels, and helps to ensure a great experience by the customer. --Talk with customers in person and on the phone to assist them in picking out the ways they want to personalize their vehicle. --Order parts, making sure they are correct for the specific model of vehicle. --Track orders and coordinate appointments to install ordered parts and modifications.--Keep track of all sales and complete commission slips for payment. --Work with multiple departments to ensure a smooth transaction, including Sales, Parts, Management, and Maintenance.

Des Moines, Ia

I wrote and performed music with the band Hath No Fury for four years. Not only did this help me to deal with nerves and stagefright issues that I used to have, it also connected me with a great community of musicians around our city, state, and region. Working together in a band is a unique experience. --Setting goals as a group and devising plans to meet them. --Writing music as a group; making changes and edits, trying new things.--Planning events with other groups and coordinating the loading of the gear, stage set-up, creating the set-list for the performance, and handling the exchange of money.--Designing merchandise, including t-shirts, posters, and CD artwork.--Keeping track of inventory and sales. --Promoting and marketing the band, including maintaining our social networks.--Remembering that we LOVE what we do, and we do what we LOVE, and that we should always keep that in mind when times get difficult or big challenges arise.When we parted ways, it was in a friendly fashion as we moved towards new projects. The drummer from Hath No Fury and I work together on our new project called The Spartan Blue.

Clive, Iowa

I work closely with students and potential students to help them find focus and acheive goals. The students always come first in my eyes, and it's my goal to get them into a program that they will enjoy and that will aim them towards a career they will love. --4 week training program that resulted in receiving my certifications to be a representative.--Adhere to strict guidelines that enable us to stay within government regulations.--Knowledge of 6 different degree programs that our school offered.--Ability to ask questions and LISTEN so that I could help potential students figure out which degree program was best suited to their aptitudes, interests, and goals. --Working as a team to meet daily, weekly, monthly, and quarterly goals.--Making 80+ phone calls per day to prospective students, then scheduling their appointments, conducting interviews, and taking them on a tour of the school.

Des Moines, Iowa Area

When I did service and sales for a high-end hot tub and swimming pool company, I talked with a lot of people about the science of their water--how to keep it balanced and healthy for them and their families--and then taught them how to do it. I worked in our office and also traveled to "trouble pools" to help assess issues and figure out the best, most cost-effective way to solve them. I also did a number of blogs for our company, while maintaining the website, and sought simple, clear ways to explain water chemistry and the science behind what different chemicals did to the water and why.

Des Moines, Ia

Owner/Operator of a horse training and riding lessons business. Worked with 30-40 clients on a weekly basis, maintaining schedules, payments, and goal plans and certifications. Consulted clients with the buying and selling of horses ranging in cost from $5,000-$25,000, including risk analysis, potential training plans and showing goals. Traveled to shows with the lives of up to 20 people and 10 horses in my care, planning the trip, organizing assistants and enrollment in classes, and making sure everyone stayed happy, healthy, safe, and fed. Assisted customers in learning how to control and communicate with 1200lb animals, working on the ground and in the saddle, to accomplish their goals of owning and/or showing and competing around the state. Built and maintained a website that I redesigned four times. Doubled my client base in the first year and continued to grow after that. I became a well-known name in the horse community through dedication to my work and my clients.

Hunter/jumper and western riding instructor and horse trainer.