De'Andre Smith

De'Andre Smith Email and Phone Number

Associate Director Management Program Analyst Workforce Management (VA) Committed to Operational Excellence & Transformative Results @ U.S. Department of Veterans Affairs
washington, district of columbia, united states
De'Andre Smith's Location
Topeka, Kansas, United States, United States
De'Andre Smith's Contact Details
About De'Andre Smith

20 years experience in leading/managing personnel and information management to include knowledge of policies and procedures, evaluation processes, employee counseling and reports management. Extensive experience in government industries with a strong understanding of data analytics, data management, and reporting. Expertise in managing several tasks simultaneously with few interruptions in the organizational flow of data or personnel. Utilized quantitative and qualitative approaches to analyze and evaluate program effectiveness or operations in meeting established goals and objectives. Utilize various computer software packages such as Workforce Management, iGrafx, Microsoft Word, Visio, Info Path, Excel and Power Point to prepare special reports, forms and correspondence.Core StrengthsResults driven moving people and business partners to achieve positive outcomes that seemed impossible to achieve.Innovative management and leadership skills required to initiate change and transform the business of government.Wide-spectrum of Organizational Effectiveness including business strategy, people strategy, compensation, human resources, leadership development, training, coaching, knowledge management, analytics, and building high performance teams that have led to high performance organizationsSound judgment, objectivity, ability to work with others, with strong communication skills, and the ability to develop innovative and feasible solutions to complex issues in which the boundaries are broad and difficult to determine in advance.

De'Andre Smith's Current Company Details
U.S. Department of Veterans Affairs

U.S. Department Of Veterans Affairs

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Associate Director Management Program Analyst Workforce Management (VA) Committed to Operational Excellence & Transformative Results
washington, district of columbia, united states
Website:
va.gov
Employees:
130324
De'Andre Smith Work Experience Details
  • U.S. Department Of Veterans Affairs
    Associate Director Workforce Management
    U.S. Department Of Veterans Affairs Mar 2019 - Present
  • U.S. Department Of Veterans Affairs
    Lead Management Program Analyst
    U.S. Department Of Veterans Affairs Nov 2008 - Apr 2019
    Topeka, Kansas Area
    Providing critical support in analyzing program objectives, records and data while delivering guidance to identify weaknesses in internal management controls; providing vision, advice and strategic leadership in training, program management complexities, procedures and/or processes.Strategies include: Liaising with the Director and Deputy Directors on concept design, planning, development, and deployment of new workforce management programs and projects. Developing and implementing data collection systems and other strategies that optimize statistical efficiency and data quality. Performing data collection and analysis to determine effective use of program policies and procedures. Conducting a broad scope of comprehensive data searches and consistent reporting on related research activities. Notable Contributions: o Successfully determined program data quality standards for organization and ensured adherence of processes data to set standards.o Critically examined directives and reports to identify and eliminate irregularities, overlap and duplication.o Delivered real time staffing analysis in maintaining service levels for Contact Management staff.o Ensured readiness and alert leadership by preparing accurate statistical reports, graphs, and charts on program activities.
  • U.S. Department Of Veterans Affairs
    Contact Management Supervisor
    U.S. Department Of Veterans Affairs Feb 2008 - Nov 2008
    Topeka, Kansas Area
    Utilized company-wide, strategic and operational program management plan, orchestrated short- and long-term strategies and executable action plans, as well as forecasted the risks and overall financial impact involved; and assured adherence to MCCF procedures, practices, regulations and policies of the MCCF program.Strategies included: Spearheaded day-to-day program operational activities of the Contact Representative department, including all aspects of Contact Management within the HRC such as First Party billing, Health Benefits Inquiries and Pharmacy inquiries. Critically analyzed third-party reimbursements and implemented procedural programs to improve operations. Performed data analysis on records / data gathered from a number of sources concerning contact representatives activity’s on the system.Notable Contributions: o Wholly accountable for providing oversight to 18 Contact Representatives handling thousands of veteran contracts annually.o Oversaw and led overall effective management and coordination of the readiness, day-to-day operations of a disaster call center.o Analyzed and monitored staff performance and implemented strategic program initiatives geared towards enhancing staff productivity and workflow efficiency.
  • U.S. Department Of Veterans Affairs
    Clinical Pharmacy Specialist
    U.S. Department Of Veterans Affairs Aug 2005 - Feb 2008
    Topeka, Kansas Area
    Research veterans’ medical records, to find out why medications were prescribed and disabilities the veteran has acquired, communicating with veterans and their family members in a courteous, tactful, and helpful manner, providing feedback directly to the veteran, about case decisions when necessary based on the contact representative’s difficulty in relaying a complete understanding to the veteran, handling escalated pharmacy calls, in a courteous professional manner resulting in acknowledgement by the veteran of the final decision.Provides documentation of the case record being accurate and complete, adding additional relevant information provided by the veteran, to be used in revisiting the decision in the veteran’s case, to educate the veteran about the reason for the decision in terms of documentation or the need for opening a claim for possible adjudication when necessary.Participates in training and learning activities, assist contact representative’s in improving pharmacy case setup by developing and presenting education in a classroom, over the pharmacy hot line, and in a one on one environment. Performs special projects related to call center operation as assigned. Timekeeping; keeping track of employee’s hours, vacation, and sick leave.

De'Andre Smith Skills

Leadership Training Government Program Management Customer Service Leadership Development Team Building Microsoft Office Management Data Analysis Project Management Coaching Research Microsoft Access Toastmasters Team Leadership Analysis Employee Relations Community Outreach Public Policy Policy Human Resources Process Improvement Visio Administration Employee Benefits Strategy Healthcare Clinical Research Hospitals Supervisory Skills Policy Analysis Executive Management Program Development Emergency Management Program Evaluation Call Centers Healthcare Information Technology Security Clearance Proposal Writing Healthcare Management Nonprofits Data Management Access Powerpoint Conflict Resolution Patient Safety Organizational Development Federal Government

De'Andre Smith Education Details

Frequently Asked Questions about De'Andre Smith

What company does De'Andre Smith work for?

De'Andre Smith works for U.s. Department Of Veterans Affairs

What is De'Andre Smith's role at the current company?

De'Andre Smith's current role is Associate Director Management Program Analyst Workforce Management (VA) Committed to Operational Excellence & Transformative Results.

What is De'Andre Smith's email address?

De'Andre Smith's email address is deandre.smith@va.gov

What schools did De'Andre Smith attend?

De'Andre Smith attended Rasmussen College.

What are some of De'Andre Smith's interests?

De'Andre Smith has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.

What skills is De'Andre Smith known for?

De'Andre Smith has skills like Leadership, Training, Government, Program Management, Customer Service, Leadership Development, Team Building, Microsoft Office, Management, Data Analysis, Project Management, Coaching.

Who are De'Andre Smith's colleagues?

De'Andre Smith's colleagues are Latifah Aameen, Kim Lopez, Linus Vivier, Stephanie Reisdorf, Anne Strozeski, Licsw, Alan Chism, Paul Booth.

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