Dean Richards Email and Phone Number
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Resourceful and experienced Customer Service Partner actively looking to build and maintain profitable strong customer partnerships with stakeholders to deliver excellent service and maximize sales opportunities. Proactively identifies new customer opportunities to deliver and yield targets, handles customer service queries, issues, and engages in exception management. Monitors service levels and identifies root cause when targets are not met. Fully comprehends customer business drivers, needs and requirements. Effectively delivers consistent revenue and volume improvements. Researches and analyzes the competitive industry and marketing strategies.
Port Of Miami Terminal Operating Company, Lc (Pomtoc)
View- Website:
- pomtoc.com
- Employees:
- 40
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Customer Service Edi And TosPort Of Miami Terminal Operating Company, Lc (Pomtoc)Fort Lauderdale, Fl, Us -
Customer Service Edi/TosPort Of Miami Terminal Operating Company, Lc (Pomtoc) Jun 2018 - Present -
Logistics And Customer Service ProfessionalJetblue Airways May 1983 - PresentWest Palm Beach, Florida Area -
Crew Member/Section LeaderTrader Joe'S Apr 2014 - Oct 2017West Palm Beach, Florida AreaMonitored service levels and products to improve presentation and accessibility after delivering operational improvements to Management. Provided excellent inventory management of store products after warehouse delivery including trucks and product placement. Assisted in opening of new store and area stores. Exceeded sales goals by averaging a total of $400,000 in store sales. -
Computer ConsultantSelf Employed Jun 2009 - Aug 2017West Palm Beach, Florida AreaComputer training, computer repairs, setup computers, smartphones. Provide customer that support to be comfortable with computers and latest technology to make their life easier.Provide instruction on workstation setup for prevention of eyestrain, repetitive strain injuries, and backpain.
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Manager / Operations ManagerTropical Shipping May 2004 - Jun 2009Riviera Beach, FlOversaw a 20-member team engaged in maintenance, repair and operations. Monitored the utilization and requirements of capital equipment to ensure optimal functionality. Developed and managed a $2.7M annual budget. Effectively structured key mechanic and leadership positions. Planned and managed capital projects valued over $300K while maintaining a zero lost days safety record within the assigned unit. Collected facts and developed conclusions relative to any matter having a significant impact on solutions to problems requiring attention due to criticality of involvement with high-level policies and procedures. Planned, managed and coordinated the total cradle-to-grave life cycle logistics support for assigned systems, integrating separate functions of supply, maintenance, procurement and quality assurance into logistics activities.► Improved equipment availability and reduced service calls by 50% through the implementation of an effective service inspection system. ► Generated a 50% savings in major parts repairs and reduced overtime expenses by 10% through outside vendor utilization. ► Orchestrated a workforce expansion by establishing a second shift to expand services and revenue generating abilities.► Collaborated with the claims department to make recommendations correcting or eliminating invalid and incorrect claims, achieving a 25% reduction in claims during 2004.► Played a key role on the team to assist in selecting a partner to build and implement the maintenance computer system and train mechanics. -
It Administrator / Systems ManagerApm / Maersk-Sealand Mar 1999 - May 2004Jacksonville, Florida AreaDirected highly effective IT systems supporting terminal operations in 35 global locations. Analyzed requirements and approved purchases, implementation and testing of business reporting and data mining tools utilized for equipment booking and scheduling reports. Managed security, virus protection and disaster planning / recovery requirements. Performed periodic independent systems evaluations and developed recommendations for system improvements based on a thorough and comprehensive study and analysis. Effectively provided advice and ongoing user training to ensure optimal quality and operational effectiveness. Identified and resolved hardware and software issues in a timely manner. Exercised technical leadership to obtain agreement on required actions, schedules and the resolution of conflicting points of view concerning program and policy matters.► Revitalized sales operations through network configuration and ongoing technical support.► Introduced a successful initiative to unify managers and system experts at all locations to collaborate and establish best practices. ► Achieved the highest inspection score (97%) amongst all 15 APM terminals.
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ManagerSealand Service Mar 1994 - Mar 1999Jacksonville, Florida AreaHired as Maintenance Supervisor, and promoted to Maintenance Manager to ensure exceptional, on time maintenance and repair for 21,000 equipment components per year for this $4 Billion subsidiary of CSX. Directed a union team that included 3 supervisors, 4 administrative personnel, and 67 maintenance mechanics. Designed and managed a $5 Million annual budget, and personally directed maintenance and repair scheduling. • Reengineered and streamlined operational procedures resulting in dramatically improved productivity by 40%, thus receiving corporate recognition for excellence in leadership. • Slashed inventory logistics costs by 50% through implementation of JIT methodology, and boosted repair capabilities from 10 to 24 project per day. In addition, slashed parts expenditures related to container repairs by 40%. • Additional highlights include reducing mechanics workforce from 67 to 30 individuals while maintaining high quality levels, and achieved no work time losses due to accidents for 1,120 days.
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MajorUs Army 1983 - 1993Various WorldwideVarious opportunities ranging from senior manager positions to director level positions in the transportation area. Company commander, Instructor/Writer, operations, port operations, vehicle processing for shipments.
Dean Richards Skills
Dean Richards Education Details
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History
Frequently Asked Questions about Dean Richards
What company does Dean Richards work for?
Dean Richards works for Port Of Miami Terminal Operating Company, Lc (Pomtoc)
What is Dean Richards's role at the current company?
Dean Richards's current role is Customer Service EDI and TOS.
What is Dean Richards's email address?
Dean Richards's email address is dl****@****hoo.com
What is Dean Richards's direct phone number?
Dean Richards's direct phone number is +156130*****
What schools did Dean Richards attend?
Dean Richards attended Ripon College.
What are some of Dean Richards's interests?
Dean Richards has interest in Exercise, Sweepstakes, Home Improvement, Reading, Shooting, Gourmet Cooking, Sports, Golf, Home Decoration, Health.
What skills is Dean Richards known for?
Dean Richards has skills like Logistics, Transportation, Operations Management, Process Improvement, Budgets, Vendor Management, Leadership, Inventory Management, Customer Service, Shipping, Management, Strategic Planning.
Who are Dean Richards's colleagues?
Dean Richards's colleagues are Faith Hilton, Sara Beltrán, Brittany Okoh, Lazaro Cezar Martinez, Gregory Cadigan, Tony Montoya, Jonnie Hill.
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