Frazer Installation, Dealer training, tech support

As a leading provider of prepaid debit cards specifically designed for the Buy Here Pay Here Used-Car Dealer, The Titan Visa ® Prepaid Card has developed a payment solution program to help Dealers increase collections rates, customer convenience, and decrease missed payments/lower value payments. My responsibilities include: •Accounting •A/P •A/R •Payroll •Payroll taxes •Developing Company Policies and Standard Operating Procedures, •Developing Sales and Marketing materials, •Online and in person Dealer/Dealership training •Wix website builder & Administrator •IT Coordinator •Customer service •Sales •Marketing •Human Resources •Domain & Email Administrator •Google Analytics Administrator •Employee training & supervision and •All things Administrative.Company Sold 12/2015

Human Resources; Created legally compliant HR Dept & systems including; Classified ads•EOE recruiting & sources•Job opening flyers & Hotline•Personnel files & audit systems•Application packet •Interviewing ?’s, Analysis Form•Background checking•Post offer testing•Orientation•EEO compliance logs•Job Descrips•Posters•Competency exams• Employee Selection Procedures•New Hire Packets•Created dozens of forms incl Personnel Action Forms, Transfer Request, Acknowledgements, Waivers, Late/Absent Reports, Employee Problem/Solution Form (PSF), System & Disciplinary Steps•Composed PSF’s for all Directors•Trained Directors in Interviewing, Discipline & Discharge, Coaching & Counseling, OSHA, Safe Workplace, Sexual Harassment•Created termination & exit forms, Evacuation Plan & signs•Composed & implemented Emergency Action Response Plan•Conducted safety audits•Workers Comp admin & pro-active mgmt of cases•Created data & compliance logs•Injured employee rpts & follow-ups•Composed OSHA Charge Response (Final ruling in our favor)•Composed Safety & Loss Control Pgm incl CPR & First Aid certs & supplies inventory systems, PPE, Exposure Control & Bloodborne Pathogens & HazComm Pgm. •Conducted investigations & managed dispositions, •Implemented key control security•Composed thorough Employee Handbooks & Standard Operating Procedures for every dept. •Composed Unemployment claims.Membership Accounting; Compiled monthly membership data analysis for Owners.Produced monthly membership billing, invoices, zapped cc's, ACH transfers.Made member collections calls, negotiated pymnts, had annual Collections rate 96%. Increased rev w/late & svc fees. Created standardized collections letters & systems, cashiers policies, & cash bag sys. Managed $5,000 Master bank, reconciled cashiers work. Implemented Counterfeit Money training pgm. Created forms such as Membership Contracts, Changes, Cancellations, Waivers, Accidents & Reconciliations. Onsite IT Coordinator.

At this Upscale Dry Cleaners which my husband & I opened, managed & co-owned I was responsible for everything HR related, staff training, billing, A/R, IT, sales & marketing.

Designed and wrote legally sound Personnel Policies Manual with respect to companies culture. Brought company into compliance with State and Federal Wage & Hour laws, OSHA and DOT regulations. Designed and wrote Employee Selection Procedures Manual, consulted with and assisted Store Managers with specific employee problems & solutions including Performance Management, ADA, Workers Comp., Drug Abuse, and DOT drug testing The company grew from 3 stores, 30 employees to 6 stores, 100 employees while I assisted them.

Enjoyed the role of HRD for WHC/WHH at the Corporate level. Was responsible for all aspects of HR. Major accomplishments included standardizing the New Employee Orientation Program, accompanying competency exams, Policies & Procedures Manual, Employee Handbook for WHH/WHC. Administered company benefits & insurances, OSHA & Workers Comp., Wage & Hour issues, ADA & FMLA. Managed recruiting, interviewing, background checks, competency exams, post offer testings for both companies. Answered UEB claims. Managed in-depth documentation requirements and audits per State and Regulatory Agencies.

Responsible for supervising all aspects of HR for this 600 employee Child-serving agency, which grew to almost 1000 employees & 56 centers. Designed & conducted management training programs including; Quality Interviewing skills, Negligent Hiring, Coaching & Counseling Employees, Discipline & Discharge, Sexual Harassment, Standard Operating Procedures, Negligent Supervision & Employee Retention, Basic Supervision skills, Substance Abuse Recognition & Behavior Management skills. Designed & conducted weekly New Employee Orientation. Re-wrote Personnel Policies to conform to Federal, State & Regulatory Agency laws. Designed & implemented first Agency wide Wage Plan & Policies Program including job & grade classifications. Conducted wage surveys, calculated increase effect, reports, & wage budgets. Managed Workers' Compensation & reduced frequency & severity by 60%. Conducted FLSA audit & brought agency into State & Federal Wage & Hour compliance. Redesigned & wrote Job descriptions to comply w/ADA & environmental haz comm standards. Designed legally sound FMLA policies & forms. Brought Agency into DOT drug testing compliance including post offer, & random drug screens, return to work behavior management & abuse rehabilitation. Managed employee grievances, investigation hearings & Alternative Dispute Resolution Program as active member of the Board of Directors. Wrote position statements for Federal EEOC & State Civil Rights charges, attended conciliation hearings, negotiated resolutions, managed agreements/behaviors post agreement signing. Designed, created & revised forms including lawful Employment Application form, Personnel Action Form, & standardized Interview questions for all positions. Conducted extensive employee disciplinary actions & discharges. Managed unemployment claims, attended all hearings representing Agency. Recruited and chaired Interview Committee for all managerial and Executive level positions. Attended job fairs.

Responsible for all aspects of HR for 125 chemists, geologists, sales, & management employees in environmental laboratory. Created HR department for this multi-state governmental contractor. Wrote company's first Affirmative Action Compliance Plan, including EEO compliance audits, workforce analysis, Utilization review, EEO timetables, Vets 100 & EEO-1 reports. Managed recruitment, interviewing, background checks, Orientation & placement in multi-state sites. Managed traditionally funded indemnity plan. Shopped & negotiated self-funded/TPA plan. Administered COBRA. Managed workers' comp, conducted workplace safety training & monthly safety inspections. Managed unemployment claims & attended hearings. Designed & implemented Wage plan. Brought company into overtime Wage & Hour compliance. Designed & wrote company's first Employee Handbook. Planned & organized employee parties, picnics & incentive compensation plan. Attended job fairs. Conducted Employee disciplinary actions & discharges. Managed employee outplacements for layoffs. Conducted wage surveys, calculated increase effect and follow-up reports & budgets. Designed & wrote employee newsletter. After initial layoff, was retained, had duties & responsibilities added & began producing payroll & managed payroll taxes for Alaska, Texas & Colorado employees. General ledger entries, monthly payroll, and multi state tax deposits.

Benefits/Workers' Compensation Specialist: Responsible for all benefits & workers' compensation for 1100 employees in 11 states including Texas, Colorado, New Mexico, Utah, Florida, Arkansas, California & Washington. Wrote position statements for EEOC & Civil Rights charge. Managed 401(k), Health, Dental, Life, Short term and Long term Disability plans & conducted monthly employee benefits presentations.

Responsible for supervising all aspects of HR for 400 employees. Wrote position statements for EEOC & Civil Rights charges. Managed recruitment, interviewing, background checks & placement. Conducted weekly New Employee Orientation. Designed & conducted management training programs including Quality Interviewing skills, Discipline & Discharge, Sexual Harassment, Standard Operating Procedures, Supervision skills, & Workplace Safety. Administered benefits program, unemployment, & workers' compensation. Designed & implemented Wage plan, conducted Wage surveys, calculated increase effects, & wrote budget. Managed lengthy & thorough Department of Labor audit one month after being hired. Conducted internal EEO audit. Wrote job descriptions. Managed Employee Grievances. Conducted Employee disciplinary actions & discharges. Managed Performance Appraisal System.

Assistant Director of Human Resources: Served 4 locations in 10 years with increasing responsibilities at each, beginning as a trainee in ’79 and landing in HR in ‘81. Directly responsible for Training, Employment, Orientation, Benefits, Workers' Compensation, Unemployment, Wage & Salary Administration, Affirmative Action & EEO, Labor & Union Negotiations, Wage & Hour, legal & policy compliance, handbook revisions. Planned & organized picnics, parties, outings, retreats, outside and in-house training seminars from $200 to $20,000. Awarded Runner up, Employee of the Year, 1981, was youngest person to accomplish Executive level HR position in history of company.