- Primarily responsible for quality and information security, processes and procedures within AZTech IT. Ensuring that AZTech continue to meet compliance with ISO 9001, whilst also achieving ISO 27001 for the first time, with subsequent continued certification assessments.- Further enhancing the Cyber Essentials offering with the ability to directly certify on behalf of AZTech IT. Providing more scope to liaise with clients to enhance security posture.- Continued management of Internal systems, including staff onboarding, training, and technical writing.

- Responsible for network and security operations, and management of internal IT systems.Strong use of Solarwinds NCentral with a large focus in automation to help keep systems stable, and enabling greater efficiency for our engineers. Identifying areas of concern, or improvement.- Took over management of ISO 9001 with the aim to maintain certification, whilst also taking on the responsibility to implement and manage ISO 27001, with the aim for AZTech to be achieve compliance.- Certified as a Cyber Essentials assessor through IASME. Ensuring clear communication with clients, explaining Cyber Security best practices, and implementing enhancements to ensure compliance with the standard.

Expanding on from my previous role with an increased focus of implementing new technologies and solutions to both new, and existing client infrastructures.- Delivery of projects scopes; managing the requirements of the client, analysis of suitable technology, and managing a realistic time scale to deliver final product for client. Ensuring that communication is always open, and that all resources are effectively managed.- Continued involvement and evolution of AZTech’s backup and disaster solution to provide continual integrity of client data.- Focus on network security, with in-depth use of SonicWALL firewalls- Further growth in personal development taking on board new emerging areas such as cloud based services (Azure, Office 365), whilst also starting to manage all Cyber Essentials certifications for clients.

- Working closely with clients during solution implementations to help manage timelines, expectations and efficiency, whilst delivering projects on time with minimal disruption. Ensuring that integrated systems work effectively with upgrades and new solutions. Project implementations including server upgrades, network improvements, and data migrations to MS Office 365. - Pro-actively monitoring, maintaining and reporting on all client systems using monitoring of specific datasets (both Network and Hardware/Software), to provide confidence to the client in their systems as well as ensure high availability. Utilising software to produce bespoke alerts to enable fluid responses from a team of engineers, with the aim to pre-empt any potential issues. Use of Nable, and Brightgauge amongst the tools being used- In depth work with backup solutions, providing monitoring of current backups, resolving issues where backups are missing, and helping make the whole process more seamless, efficient and dependable. High exposure to Dell AppAssure (now Quest), Datto BUDR and Datto SaaS, along with other backup solutions.The lead technician in regards recovery of data, confirming consistency of backed up data and liaising with clients for their backup solution, accompanied by detailed written reports.- Providing disaster recovery solutions for clients. Using backups and live virtual machine exports, a fast response to disasters can ensure the client has minimal disruption and is working with live data. During this I have also taken part in regular live DR exercises, which can be called at any time without notice and must meet the SLA targets as provided.

- Responsible for managing service desk calls (by phone and email), creating support tickets and ensuring that all are assigned to engineers, and utilising CRM software to prioritise requests accordingly, in-line with SLA agreements and the importance of the request.- Manage a group of technical engineers, including scheduling of site visits.- Liaising with clients for any requests of issue that arise from service.- Assist with creation of knowledge base articles and technical documents, helping to provide all engineers with details on resolutions for specific technical issues.- Continued work on 3rd line issues and projects, providing timely and efficient resolutions.

Independent IT solutions provider to various clients. Providing remote and on-site support to clients working within the Financial Services, Health, Education, Publishing, Industrial and Retail sectors.- Network, Software and Hardware support, installation and configuration- Use of Auto-Task call logging/monitoring software- Utilising Kaseya monitoring/deployment and remote support software- Installing, configuring and supporting Microsoft Servers including SBS, MS Exchange- Implementation of Citrix terminal servers- Management of firewalls (ACL and bandwidth) including Sonicwall/Fortinet/Forefront solutions- Back Up and Disaster Recovery solutions, including Backup Exec and AppAssure Replay products- Installation and configuration of SharePoint 2010 for large client- Involved with the training of end users with SharePoint 2010 for multi-national company

Electronic Document Management Software; Senior 2nd/3rd Line Technical Support Engineer- Provided high-level customer service and support for partners/end-users- Liaise closely with the development team to resolve advanced issues, and specific support requests- Assist members of the support team to help resolve customer issues- Pro-actively chased outstanding calls to help resolve or identify the issue- To a lead role to begin a reduction in the outstanding call queue- Strong knowledge of SQL server 2005/2008- Awarded 'Employee of the Quarter'

Electronic Document Management Software; 2nd/3rd Line Technical Support Engineer- Provide support and service for partners/end-users in a timely manner- Liaise with development to resolve advanced issues- Involved with SQL Database administration- Install new and upgrading existing installations, as well as advise on requirements to enhance current/future installations- Utilise networking and administration skills beyond the core product to resolve issues- Full certification and strong knowledge of Invu products- Pro-actively provided feedback on the current product- Became a key contributor to the product Knowledge Base- Taught and assisted other members of staff with implementation of new products- Independently completed MCSE qualification

Representing the global music recording industryAs part of the compact Internet Anti-Piracy department, I was involved in combating and mitigating music anti-piracy, mainly targeting pre-release leaks of artist material. I was also involved in the development and use of bespoke specialised technologies to help track and take down infringements.- Locating, tracking and removing infringing files/links- Profiling users suspected of posting pre-release material- Working closely with the four major record labels, EMI, Sony, Universal & Warner- Liaising and assisting members of the global national/regional groups to take action against infringements- Involved with P2P, IRC, FTP, Blogs, Forums and advanced Google searches- Produced presentations- Provided feedback and suggestion from improvement of the internal system- Helped to lead the implementation of an automated web crawler

Provided independent and free advice- Upgrading systems- Health checks- Improving security- Set up home networks- Attained MCSA qualification

Returning on a part-time basis to assist my previous employers with consultancy, project management and IT administration. This also allowed me to concentrate on further learning processes and start to attain the official accreditations from Microsoft and CompTIA that were covered during my degree course.

Voluntary on-campus 1st line support for IT software and hardware.- Providing support for staff, faculty and students- Installing and upgrading software applications- Troubleshooting networking/hardware issues- AD & Group Policies- Dealing with virus infections- Upgrading hardware

Independent specialised construction company, involved with building one-off unique buildings and conversions of old buildings- Stock purchasing and dealing with contractors- Project management- Liaising with clients, architects and surveyors- Contractual negotiations and finances- IT administration; developed and improved the company’s internal IT infrastructure making resources far more secure and easier to access for staff

Leading national building materials supplier to the construction industryCommencing on a management training role, and completing a Modern Apprenticeship in Builders Merchanting.- Counter and Telephone Sales- Shop supervisor- Progression to branch administrator and stock purchaser for depot- Stock control; actively ensured depot was the leading branch in the region/country for reporting accurate stock levels, and reducing losses- Produced bespoke stock/sales reports from data system- Branch liaison with national IT support- Trained users from other branches how to operate the in-house computer system