- Architected and developed custom add-in solutions to improve email security using Office Javascript, Yeoman Generator, and AWS CI/CD pipeline- Driving outage reporting process improvement and automation- Drive implementation of Microsoft's Virtual Reality solution Mesh to enable immersive meeting experiences within the Organisation using Unity, Oculus Quest, Azure Storage- Enhancing the enterprise Search experience that enables workforce users to find content and answers faster- Develop productivity tools and business intelligence reports leveraging Microsoft's Power Platform technology for our function- Maintain and manage the portfolio of Office 365 operational projects using Agile methodologies- Supplier and Support Escalation management

CoPilot plugin development, Microsoft Mesh

- Ensure Global O365 Operations run smoothly by ensuring process compliance and introducing service improvement.- Ticket Dashboard monitoring and automation- Point of escalation for vendor support, Review Weekly and Monthly Status Report- Change Management process improvement and enforcement- O365 admin access guidelines and strengthening, defining RACI.- Maintain and expand the Operations project portfolio while following the best practices of AGILE/SCRUM.

ITIL foundation certified professional and currently leading the offshore SharePoint/IIS team for the client. We manage operations and projects on SharePoint Online, Microsoft Teams, Office 365, SharePoint 2016/2013/SharePoint 2010 and IIS. Also have exposure to SharePoint Project Server and SharePoint BI integrationWorked on SharePoint migration from Online to 2013 and 2007 to 2013 as well as the IIS application migration from Windows server 2003 o Windows Server 2012 platform.

• Handling multiple SharePoint Environments like Sandbox, Development, UAT and Production on 2013/2010 versions spread across Internal and External (AWS) servers. • Scripted installation and configuration of single and multi-server SharePoint farms for sandbox, development, UAT and production environments.• Setting up SharePoint Business Intelligence (BI) sites using SSRS, Power Pivot and related technologies.• Solution deployment on all the environments and assisting developers with their deployment and environment related issues.• Patching of SharePoint Farms with Cumulative Updates and Service Packs• Proactive as well as ticket based troubleshooting and solving of the day to day farm related issues. Also working on performance bottlenecks and implementing solutions for improving the farm performance.• Building a fully automated PowerShell based solution for monitoring multiple SharePoint Farms and generating an Excel based report for the same.• Installation of other related tools like Visual Studio and related , Microsoft Office, Nintex Workflow, AD tools etc.• Setting up couple of IIS based web applications and solutions• Documenting various best practices and build guides as per agreed standards.• Commissioning the new websites requests based on IIS and SharePoint when the Markets need to launch as per their requirement while working with Verizon-Terremark who were the Hosting providers• Working on configuring the websites to route their traffic through Imperva Incapsula Web Application Firewall to ensure that there are no attacks on the websites to impact their performance• Took up additional roles and responsibilities for the competency by getting involved in various RFPs and POCs. • Also been a key interview panellist in many of the recruitment drives and individual project requirements.

• Managing the Sharepoint Online Infrastructure• Provisioning top level Site collections and subsites with custom branding solutions for the users• Managing user management aspects like creating new joiners, activating user licenses, deleting leavers account and reset passwords.• Developed Sharepoint Online Powershell scripts for performing various tasks like bulk user creation, bulk user license activation and bulk user deletions• Creating workflows for various process like Teamsite Requests.• Working on user issues and requests related to the portal• Working with Microsoft on infrastructure level issues beyond our control• Worked with various teams to define the process for Leavers and New Joiners• Installing and Configuring Sharepoint 2010 in Dev, UAT and PROD environments, installing hot-fixes and cumulative updates.• Monitoring and administrating the Sharepoint Infrastructure, Disk space management and server maintenance. • Configuring user profile synchronization connections to various Active Directories, alerts, outgoing email settings, search services, Web Analytics services, Diagnostic logging• Deploying custom features provided by the Development team on the UAT and Production environment adhering to Change Management processes.• Identifying, troubleshooting and fixing server and client side issues of the environment independently as well as working with various teams like the Sharepoint development, windows desktop support, windows server, SQL DB and Active Directory teams while following the Service Request, Incident, Problem and Change Management guidelines.• Setting up the Automated Sharepoint backup process using the Sharepoint native tools, SQL DB backup procedures, improving the SQL DB space utilization and restoring the contents as per business or user requirements available backups.• To migrate the older Sharepoint 2007 sites to the Sharepoint 2010 platform.

• Worked with business users to understand their requirements and assisted them in building their Teamsites for their day-to-day business process. Have also written numerous help articles on the Sharepoint features available on the portal and the general issues faced on the portal.• Developing and maintaining a user Q&A help forum based on the Sharepoint Discussion list template to address user issues and requests on new requirements and queries on a daily basis.• Was the SPOC for launching the newly developed portal to different countries which involved having daily status meetings with the various country communication representatives, working with the in-country infrastructure teams to get the necessary technical changes implemented for the portal to be accessible in the respective locations i.e. UK, US, India, Central Europe, China, Thailand, Malaysia, Hong Kong.• Worked as the Service Analyst for the project and was in-charge of getting the Service Introduction done for the same. It involved working with various infrastructure teams and their managers/stake-holders i.e. Windows Server, SQL DB, Networks, Active Directory, Monitoring, 24 Hour Operations and the Service Desk teams and setting their expectations on the level of support required from each of them to setup a Service Model for our project.• Managing 3 member client support team. Mentoring and ramping them up on support process and Sharepoint web content management aspects.• Supporting the Out of Office On Call issues, communicating and regularly updating the Stakeholders and concerned teams during high priority issues and service outages

• Joined as a fresher and was trained on JAVA/J2EE framework including Struts and Hibernate and got involved in the development of a Provisioning tool of a telecom company using the above technologies.• Also worked briefly in a manual testing project for a major US telecom service provider