It Analyst
Current• Manage the NOC Team• Check the Daily Checklist of NOC • Make sure that all IT incident should process by The Service-Now Ticketing tool as per the ITIL standard• Preparing daily workloads for staff & co-ordinating the daily allocation of work• Praise team members and creates a positive working environment• Motivating the team to achieve high standards and KPI targets• Understanding The requirement of Business and coordinate with the relevant team for the same… Show more • Manage the NOC Team• Check the Daily Checklist of NOC • Make sure that all IT incident should process by The Service-Now Ticketing tool as per the ITIL standard• Preparing daily workloads for staff & co-ordinating the daily allocation of work• Praise team members and creates a positive working environment• Motivating the team to achieve high standards and KPI targets• Understanding The requirement of Business and coordinate with the relevant team for the same • Dealing with and resolving problems and issues which arise • Involved in the recruitment of new staff• Mentoring and training up junior and new staff• End Users Management – proactively support to the end users• Virtual Server Management – Crating VM, Apply Patches, Report Analysis, P2V, Virtual Network configure, Load balance, creating and assign LUN to the Hosts From Storage • Infra and Network Support - Creating Domain Control, Patch Update, managing Users Account sand Implement Policies , Analysis Firewall Loges for Network Traffic, VPN Tunnel Status etc• Application Support- Installing, configuring, and maintaining company’s customized software’s,monitoring Web Application server Like Tomcat, Resin, Jboss, Looks after the McAfee Antivirus Software• Monitor the server health status through OpManager and create the check list of the same.• Monitoring the Lease Line and interfacing Airtel and Tata for minimum down time of WAN links • Implementing policy/authentication rights for file/print servers• Vendor Management: Overseeing vendor management and administration, Optimum Use of IT assets. Show less
