1. Working with the supply chain team to move from a centralized warehouse-based model to the dark store model in 5 metro cities.2. Enabled the Same Day Delivery model in Mumbai as a pilot project.3. Working with the inventory team to set the process of month-end inventory closing and to get above 99% efficiency month-on-month.4. Enabled scanning process for both D2C and B2B orders to avoid inventory dispatch errors.5. Working on setting up the process for Demand Planning and weekly inventory replenishment at all warehouses.6. Working on setting up a process for product launch and marketing campaign launch to ensure the availability of stock at all warehouses.7. Working with the customer support team to set up a weekly reporting system.8. Working on revamping the entire D2C website to make it more user-friendly, SEO-friendly, and from the pov of Customer Acquisition.9. Working on revamping the app from the pov of Customer Retention.10. Enabling Pincode-based ordering system on the website to make the delivery system more efficient, and to increase customer experience.11. Working on multiple projects to provide the best in industry customer experience.12. Enabled a single-view dashboard integrating all the delivery partners to check delivery performance, & smooth information flow to the customer to update them with real-time order status.

1. Working with the Content Marketing team on the monthly email strategy2. Planning monthly sales, pricing, running consumer offers, trials of new products, etc. based on sales data, & marketing plan.3. Demand Planning for D2C channel based on sales trend and marketing plan4. Maintaining basic website hygiene - Product listing, Inventory availability, Smooth order flow, etc.5. Working with the website development partner to make the website more user friendly and developing & restructuring the website6. Successfully lead the project of Inventory Automation7. Co-ordinating with Customer Support Team to provide immediate solutions for customer queries8. Working with Accounts team for smooth data flow and payment reconciliation on weekly basis with an accuracy of 100% sales v/s collections9. Implementing Cost Control methods, which is helping to make the business profitable & sustainable10. Co-ordinating with multiple vendors and depot teams regularly11. Started working as a liaison between the Marketing team and the R&D team to launch 2 new categories and managing in-house & D2C product trials & feedback12. Working on a new project to automate the process of invoicing and stock management of D2C.

1. Ensuring consistent 98%+ delivery TAT for all Pan India locations2. Restarted D2C operations in Delhi NCR, Chennai, Hyderabad & Bangalore3. Successfully lead the project of starting Same Day Delivery across all Tier 1 regions4. Strategizing dispatch plan and maintaining MOQ at all Pan India dark stores for Same day delivery operations5. Managing inventory of finished goods, packaging material, marketing collateral for D2C, & operations for the Subscription service6. Weekly & Monthly reporting of Delivery efficiency, Refunds, Replacement, & Discard

1. Maintaining and handling the French Department.2. Handling from grade 5 to grade 9.3. Carrying out administrative duties