• Delivery leader to manage projects in Waterfall and Agile methodology• Define/Redefine tools, process, and best practices • Experience in setting up a new account, recruiting new staff, establishing new ODC, managing the transition from another vendor• Involve in pre-sale activities, proposals, SOW, and negotiation• Manage pricing and budget• Responsible to growth account by 10% to 15% year ever• Subject Metter Expert in Insurance domain with industry-standard LOMA certification (ALMI). Have experience in the P & C insurance domain as well as in the Life Insurance domain. Worked in admin, claims, payment, payment gateway, interface, and document management platform.• Transformation Specialist, helped a client on delivery transformation on automation and process efficiency. Increased productivity by 8 to 12% thru multiple levers, like automation, test case optimization, modular coding, and domain knowledge within the team.• Increased account revenue by 25% in 3 years by managing multiple programs • Collaborate with cross-cultural and regional teams

• Worked on a credit insurance product (StoneEagle), managed development for multiple modules • Analyzed system enhancement/modification required from the client• Developed impact analysis on the enhancement• Provided possible solution to the client• Developed functional design document (FRD) • Code based on FRD• Perform code review before final delivery to the client • Assist business users during the UAT phase and performed post-production test• Develop and maintain appropriate change control techniques. Since the client did not have any change control tool, it was maintained manually. • Co-ordinate with AIG Technologies to move the new/changed code and data file into production thru proper change control procedure. • Onshore offshore coordination as managed the engagement from onshore, client location