Infrastructure ServicesIT OperationsITIL Service Management ( Incident, Change, Problem, Major incident, Service Request, Event Management )Team ManagementService Performance SLA Stakeholder & Client InteractionsService ImprovementISO 27k1 AuditService DeliveryService Transition (Knowledge Transfer)Escalation ManagementGovernance

Incident ManagementChange Management Problem ManagementMajor Incident ManagementSLA ManagementStakeholder & Client Communications & InteractionsTeam HandlingEscalation HandlingVendor InteractionsReportingServicenow

• Managed and supported over 400+ databases, including standby databases.• Administered and supported oracle 10g, 11g, and 12c databases in DEV, UAT and Prod environments.• Maintained and troubleshot Oracle databases on Unix, AIX, Linux, and Windows platforms.• Worked on user requests as well as auto-generated incidents.• Participated in a few high priority calls in association with Senior DBAs.• Troubleshot user access issues, created, modified and disabled user access… Show more • Managed and supported over 400+ databases, including standby databases.• Administered and supported oracle 10g, 11g, and 12c databases in DEV, UAT and Prod environments.• Maintained and troubleshot Oracle databases on Unix, AIX, Linux, and Windows platforms.• Worked on user requests as well as auto-generated incidents.• Participated in a few high priority calls in association with Senior DBAs.• Troubleshot user access issues, created, modified and disabled user access based on the approved process. • Created and managed tablespaces, datafiles, resizing and adding new datafiles in ASM & filesystem.• Cloning/Refreshing databases from Production to Dev, testing environment using Oracle Utilities like expdp & impdp.• Performed incremental backup and archive log backup using RMAN utility.• Worked on changing parameter values like sessions, process & datafiles.• Worked on Issues like Session wait, CPU and memory utilization, and filesystem space issues.• Generated AWR, ASH and ADDM reports on request.• Resolved Dataguard logs lag by restarting the MRP process and checking of Archive Disk Group in ASM.• Managed addition of Disk to ASM Disk group, stopping and starting of RAC Database on request.• Performed Golden Gate health check to see if Manager, Extract & Replicate is working fine.• Performed MySQL health checks like replication. Done user creation on MySQL database on request. • Provided support within predetermined SLA and timelines.• Raised SR with oracle support in case of technical bugs and fixed them according to their advice. Show less

• Worked on user request as well as auto generated alerts.• Primary resolution of windows servers like: checking services, disk cleanup, deal with CPU and physical memory issues as well as hardware related issue monitored by HPSIM. • DHCP scope Management.• Reserving IP’s.• Also did resolution on cluster, mailbox issues, and backup issues.• Primary investigation on backup issue.• Provide user access permission and user creation in AD.• Patching activity.• Change… Show more • Worked on user request as well as auto generated alerts.• Primary resolution of windows servers like: checking services, disk cleanup, deal with CPU and physical memory issues as well as hardware related issue monitored by HPSIM. • DHCP scope Management.• Reserving IP’s.• Also did resolution on cluster, mailbox issues, and backup issues.• Primary investigation on backup issue.• Provide user access permission and user creation in AD.• Patching activity.• Change management, Incident Management.• Performing incident audit work, extract the monthly server list, server health check-ups.• Reports making.• Team management. Show less