Debbie Davidson Email and Phone Number

To work as part of the Patient Services Team to manage enquiries relating to deliveries for patients receiving the Bupa Home Healthcare service.Ensure the provision of an efficient, high-quality and cost-effective customer service is provided in accordance with agreed service specifications

Maintaining the quotation database along with the CRM (Salesforce system), controlling and monitoring the sales process from start to finish including the cost matrix and quotation submissions. Arranging site surveys, creating costs, proposals and sales audit forms for new business, liaise with Operations. Collate management information including forecasts, targets, orders and prepare reports for use at team and board meetings.

General bar work and within the short time of working here I often have the responsibility of closing up for the evening which includes cashing up etc.Serving customers, maintaining a clean bar at all times, cashing and locking up.

Transportation of children with special needs from their homes to their schools and back.Ensure the journey is safe and made in good time.Helping escort the children from the vehicle to school.

To assist more senior staff to successfully project manage customer projects by co-ordinating key aspects of the project, providing outcomes that will allow the Project Manager to deliver on time, within budget and to the required quality. Provide end to end project co-ordination, delivering in agreed timescales.Follow up and drive customer satisfaction through focus and attention to client needs.Previous project was the roll out of the MPLS network to Reuters on behalf of BTAssisted in recruiting Cisco engineers for the project.HR interface between BT and Intact.Setup of a scheduling system for booking the configuration engineers.Various reports for the management team.Day to day management of the config team and administrators to ensure the smooth running of the project

Provided end-to-end ownership for all service orders.Managing the successful UK and Eire network roll-out for Adidas and Axa - from contract date to deployment.Proactive tracking and monitoring of all service components until full delivery of ordered services.Initiate action to escalate or expedite provisioning issues, as required, to minimise delays in meeting the customer target date.

Responsible for providing all the services required by team of over 80 peripatetic staff. Liaising with IT staff for PC’s, BT for installation of business lines, mobile phone contractors and training providers in order to provide as trouble free service to users as possible. Implemented procedures to ensure the smooth running of the office on a day to day basisProvided a helpdesk facility for remote workers in relation to problems with their equipment, travel or accommodation.

Supervising and administration and helpdesk team for various contracts. My role also included producing management reports and monitoring KPI’sImplemented and improved work procedure.Took control of all engineer’s timesheets and collated all the paperwork through to invoicing.Managed procurement of office supplies and engineering equipment to ensure the smooth running of the business.

Management of the Bar & Kitchen – Waitressing and keeping the customers happy.Set-up of new business from the start which included the installation of new equipment.Stock control of food and drink – Administration of books and paperwork.

Managed all aspects of large customer data projects.Successful implementation of global communications and orders through to final delivery.Managing costs by ensuring local loop has been provided via the most cost effective supplier.

Co-ordinator for Query Management within the Installation Management division.Liaising with third party contractors, suppliers and account managers to identify and resolve customer / technical problems.

Controlling and planning the release of all Centre-file products as well as Acceptance testing.Setting up of a Testbed, which allowed the Acceptance Testing.Creation and continuing maintenance of Work Instructions to BSI standard for ISO 9001.