Debbie Davidson Email and Phone Number

Delivering management and soft skills training to NHS, primary care service,local authorities, further education, student accomodation services, financial services and hospitality sector.Other programmes include management and coaching apprenticeships, digital business skills, social media for business, customer service excellence,business start up and improvement, pre employment courses and bespoke programmes

Engaging, developing and managing stakeholder and partner relationships (LEPS, BIDs, town centre managers, councils, Local authorities and retailers) in south and central UK, to deliver retail and hospitality learning interventions and destination and visitor economy support. Business support, information, advice and guidance and training and development for businesses in retail sector. Pre- employment training for major retailers, and apprenticeship scheme for those looking to pursue a career in the retail and hospitality sectors.Managing and developing the relationship of our network of skills shops in central and south UK and reporting on their performance

Analyst and change communicator for a national HR transformation project to a shared service. This blue chip, customer focused Service Company has over 200 sites nationally covering security, leisure, health, justice, hospitality and facilities sectors. Capture, analysis and reporting of T&Cs and policies and procedures for training, recruitment, on boarding, induction, performance development, management and departure of employees. Site visits and communicating transition to Shared Service and HR SAP system, to Contract Directors, Managers and HR Advisors and Administrators. Collation of supporting documents and service rehearsal testing and reporting

Lead a team of 3 coordinators, prioritising and evaluating activity to ensure effective delivery of the quarterly training events programme for Business Link South East. Manage workloads, resource availability, quality of outputs, scheduling and delivery of activity effectively and efficiently.Work and communicate with internal units and external partners to develop the training events strategy, plan, calendar and schedule for the region's start up and established business events. Managed "Your Games - your business" series of events to prepare businesses for 2012 Olympics. Drive end-to-end execution of the training plan and measure the effectiveness and impact.Manage the training budget and adhere to prescribed procurement processes.

Work with Business Owners, Directors and Managers of SMEs across the South East providing independent, impartial and comprehensive diagnostic and brokerage service to enable firms to form visionary business strategies that will help them gain and maintain sustainable , competitive advantage. Examine in detail, the elements and structure of client businesses in order to identify barriers to, and opportunitites for growth focusing on strategy and planning, customers and markets, operations and productivity, people and skills and finance and systems. Account management, support and regular follow up to ensure high levels of customer satisfaction.Build and maintain excellent working relationships with customers, colleagues and stakeholder organisations in public funded services and private sector provision to provide best brokerage advice based on customer's key requirements

Engage with Business Owners and Managers of SMEs across Surrey to create Training Needs Analysis and link improved organisational performance to skills and knowledge development.Offer impartial advice and referral on a full range of relevant skills solutions including work based learning (apprenticeships and NVQs), Elearning, Coaching, Leadership and Management development and commercial courses.Manage and maintain working relationships with Training Providers, Sector Skills Councils and Learning & Development agencies in order to broker best possible solutions to training needs.Proactively network to provide access to information, support and resources/ solutions.Promote government funded initiatives to businesses such as Train to Gain, Leadership and Management funding, Skills Pledge, Apprenticeship grants and JobCentre Plus initiatives.

Working throughout Surrey at outreach centers and organised venues, provide accurate and timely Information, Advice and Guidance on training, learning and career paths to adults identified by Surrey LSC as belonging to priority groups. This group included but was not limited to: Unemployed, at risk of redundancy, those returning to work, people over 50 and individuals who have not yet achieved a level 2 qualification. Provide core information and impartial signposting for adults outside this priority group. Deliver set training sessions developed by the Surrey LSC to individuals and groups (Job search guidance, Key Skills, Skills Check, Personal Management Skills, Vocational Skills, Skills Development Plan, Work Goals, Skills Profiles, and Personal Profiles) Maintain working relationships and effective liaison with other organisations linked to adult learning and development.(eg: Learn direct for online skills assessment and literacy and numeracy development)Provide Assessor guidance, coaching and support to center based and outreach learners in prescheduled time for Customer Service NVQ.Meet with coordinators, internal verifier, external verifier and other tutors to monitor, agree and maintain standards. Continuously improve the quality of the service offered and promote equality of opportunity for and within the client group