Debbie Ferrell Email & Phone Number

San Diego, California, United States

Our team is focused on supporting the ALS community and is dedicated to making ALS a livable disease by 2030. Provide program and care services oversight to meet or exceed industry standards as well as expectations of clients, caregivers, families, and community partners. Continually assess care services program.Develop strong community and professional partnerships to continuously improve the quality of programs and care services as well as to increase their access within the territory.Manage current clinic relationships and identify potential multidisciplinary team referral resources.Cultivate relationships with the Veteran’s Administration Medical Center to facilitate appropriate care.Hire, train, and lead a team of licensed and support care professionals assigning job tasks. Monitor staff, conduct performance reviews, and effectively address any issues.Oversee a range of programs and services, including the Quality of Life Grant, National Equipment Program, Support Groups, ALS Care Connection, and educational programs.Engage with clients and their families to negotiate and resolve escalated issues.

United States

Educated community members on hospice care services to secure leads and generate business / sales.Built relationships with inquirers and community members to uncover any interest in hospice care.Followed up with hospice care evaluations and verified medical and financial information.Managed referrals and lead pipeline maintaining documentation and files.

San Diego

Communicated with inquirers regarding hospice care services providing them with information.Engaged with community members to identify, develop, and maintain a steady pipeline of referral sources.Consistently met monthly goals for referral sourcing, relationship management, and sales / admissions.Built relationships with community members, patients, and families to uncover their hospice care needs.

California, United States

Managed a caseload of patients providing direct case management services. Trained new staff.Conducted initial psychosocial evaluations and assessments of patients providing proper documentation.Provided ongoing mental health counseling, direct casework services, bereavement services, community education, outreach, and referral services to patients, 50% of whom were veterans.Created and implemented patient care plans reviewing and adjusting them accordingly to achieve maximum patient benefit. Continually monitored patients’ statuses reassessing their hospice needs and eligibility.Documented and prepared reports on patients’ psychosocial and physical / mental health; maintained files.Provided short-term crisis intervention as needed offering compassionate care and emotional support.Complied with federal and state guidelines and regulations regarding hospice, healthcare, and social work.