Debbie Sharp Email & Phone Number

• Reviews mortgage operations for the purpose of improving processes and organizational efficiencies. Coordinates projects to ensure information systems support departmental and overall business needs. Recommends process.
• Partnered with the management team and key stakeholders throughout the credit union to identify, assess, monitor, and document process design improvement opportunities.
• Guided logistics of audit and exams.
• Maintained and updated existing Standard Operating Procedure Manuals.
• Created and maintained weekly departmental communication.
• Developed training materials for departmental procedures and onboarding for new employees.

• Managed member loan requests and maintenance of student loan accounts.Key Accomplishments:
• Accepted the responsibility to serve as the Student Loan Program Administrator; included ensuring student loan compliance and guarantor accuracy, serving as the liaison between the students and schools, obtaining the.
• Researched and developed a partnership with Clayton State University to organize the credit union’s involvement in financial aid awareness events.
• Organized and participated in marketing events to create customer awareness and grow membership.

• Supported the Mortgage Information Center with member communication and loan production. Managed mortgage applications to ensure compliance with Federal and State guidelines.Key Accomplishments:
• Responsible for reviewing information submitted on loan applications to ensure completeness.
• Provided support for the Home Loan Specialists by coordinating communication with members.
• Assisted members by providing information regarding 1st and 2nd mortgage products and rates.
• Developed training materials for departmental procedures to ensure compliance with Federal and State housing regulations.

• Supervised mortgage accounts to reduce delinquencies and mitigate losses. Reviewed and analyzed requests for mortgage payment assistance to determine eligibility based on investor guidelines. Key Accomplishments:
• Responsible for reviewing files for completeness and financial analysis for modification requests.
• Prepared modification agreements in accordance with investor and mortgage insurance guidelines.
• Collaborated with management to create and implement processes to enhance departmental functions.
• Responsible for coaching and training new Loss Mitigation team members.
• Developed new processes and procedures to ensure compliance with government guidelines and regulations.

• Provided support in daily servicing operations of first and second mortgage accounts. Key Accomplishments:
• Responsible for maintaining escrow accounts and analysis; working closely with vendors to ensure consistent and accurate reporting for escrow billing.
• Responsible for processing mortgage payments, payoff requests, and completing paperwork to close loans.
• Performed general loan maintenance to ensure on-time payments and process member requests.
• Communicated with attorneys and high-level business customers to coordinate loan processes.
• Developed and implemented procedures to ensure current and timely processes within the escrow function.

• Performed a combination of transactions including deposits, withdrawals, processing loan payments, Visa gift cards, and traveler checks. Managed and balanced a cash drawer on a daily basis.
• Utilized a working knowledge of products and services to assist the member’s financial needs.
• Participated in fundraising events to benefit Children’s Miracle Network.

Atlanta, Georgia

• Responsible for coordinating all available resources for flights and communicating with cabin service, fueling, flight crew, and ramp agents to ensure on-time departures.
• Performed Team Lead responsibilities including on-time reporting and load factors to upper management, obtaining and organizing government paperwork for U.S. Customs, and providing training and mentoring to other.
• Responsible for scheduling team assignments on a monthly basis to provide coverage in all work areas.