Debbie Sharp Email & Phone Number

Reviews mortgage operations for the purpose of improving processes and organizational efficiencies. Coordinates projects to ensure information systems support departmental and overall business needs. Recommends process improvements while synchronizing business functions through multiple business units. Key Accomplishments: • Partnered with the management team and key stakeholders throughout the credit union to identify, assess, monitor, and document process design improvement opportunities.• Guided logistics of audit and exams.• Maintained and updated existing Standard Operating Procedure Manuals.• Created and maintained weekly departmental communication.• Developed training materials for departmental procedures and onboarding for new employees.• Conducted training presentations for compliance education.• Developed and implemented training presentations and exams. • Gathered and analyzed data to contribute to the development of business plans and strategies

Managed member loan requests and maintenance of student loan accounts.Key Accomplishments: • Accepted the responsibility to serve as the Student Loan Program Administrator; included ensuring student loan compliance and guarantor accuracy, serving as the liaison between the students and schools, obtaining the necessary forms and information needed to complete the student loan process as well as corresponding with members via phone and email.• Researched and developed a partnership with Clayton State University to organize the credit union’s involvement in financial aid awareness events.• Organized and participated in marketing events to create customer awareness and grow membership.

Supported the Mortgage Information Center with member communication and loan production. Managed mortgage applications to ensure compliance with Federal and State guidelines.Key Accomplishments: • Responsible for reviewing information submitted on loan applications to ensure completeness.• Provided support for the Home Loan Specialists by coordinating communication with members.• Assisted members by providing information regarding 1st and 2nd mortgage products and rates.• Developed training materials for departmental procedures to ensure compliance with Federal and State housing regulations.

Supervised mortgage accounts to reduce delinquencies and mitigate losses. Reviewed and analyzed requests for mortgage payment assistance to determine eligibility based on investor guidelines. Key Accomplishments: • Responsible for reviewing files for completeness and financial analysis for modification requests.• Prepared modification agreements in accordance with investor and mortgage insurance guidelines.• Collaborated with management to create and implement processes to enhance departmental functions.• Responsible for coaching and training new Loss Mitigation team members.• Developed new processes and procedures to ensure compliance with government guidelines and regulations.• Developed training materials for departmental procedures to ensure compliance with government regulations and investor guidelines.• Developed marketing materials for member communication.• Attended United State Foreclosure Network Conferences to obtain additional training regarding compliance and government regulations.• Participated in the development and enhancement of Akcelerant processes.• Developed processes and tracking for the Hardest Hit Fund Program to assist in training Loss Mitigation team members.

Provided support in daily servicing operations of first and second mortgage accounts. Key Accomplishments: • Responsible for maintaining escrow accounts and analysis; working closely with vendors to ensure consistent and accurate reporting for escrow billing.• Responsible for processing mortgage payments, payoff requests, and completing paperwork to close loans.• Performed general loan maintenance to ensure on-time payments and process member requests.• Communicated with attorneys and high-level business customers to coordinate loan processes.• Developed and implemented procedures to ensure current and timely processes within the escrow function.• Developed procedures for delinquent tax tracking and maintenance.• Developed guidelines and procedures for insurance loss draft claims. • Managed and tracked tax disbursements for REO properties.• Worked closely with escrow team to develop and implement procedures to streamline functions in FICS-Mortgage Servicer

• Performed a combination of transactions including deposits, withdrawals, processing loan payments, Visa gift cards, and traveler checks. Managed and balanced a cash drawer on a daily basis.• Utilized a working knowledge of products and services to assist the member’s financial needs.• Participated in fundraising events to benefit Children’s Miracle Network.

Atlanta, Georgia

• Responsible for coordinating all available resources for flights and communicating with cabin service, fueling, flight crew, and ramp agents to ensure on-time departures.• Performed Team Lead responsibilities including on-time reporting and load factors to upper management, obtaining and organizing government paperwork for U.S. Customs, and providing training and mentoring to other Customer Service Agents.• Responsible for scheduling team assignments on a monthly basis to provide coverage in all work areas.