Debbie Dillon Email & Phone Number

Clearfield, Pa

Actively participated in 6 month leadership program, Leadership Excellence and Development (LEAD) Institute, to develop and improve leadership skills.Worked with program director and other key stakeholders to design and implement a leadership in action plan to improve the quality of instruction and services students receive.Redesigned class structure and submitted proposal to team members to improve student outcomes in our adult education program.Built relationships from the first day to ensure each student’s comfort in the classroom and confidence to reach goals.Provided direct, one-on-one instruction and support to adult learners working toward GED or increasing test scores for job retraining programs. Developed learning plans in collaboration with the adult learners to guarantee success.Onboarded new students to the program by completing new student paperwork (intake) and administering tests at various stages of the student's enrollment.

United States

Lead implementation of learning management system which includes active participation in weekly meetings, testing the LMS, reviewing content, and working with an internal team to determine appropriate custom content for MCP's learning portal.Build custom course content that includes recorded sessions, course checkpoints, and a variety of resources, in a learning management system.Efficiently organize onboarding for new team members, prepare materials for new hires, schedule all orientation sessions, and create and send all communications relating to the onboarding process.Assist with preparation of annual reviews, company-wide emails, and provide quality control support by reviewing and editing internal communications and presentation materials.Complete all reference checks in a timely manner (approximately 72-hour time frame).Led company-wide project to guarantee complete, accurate job descriptions are on file for every position which included compiling, reviewing, editing, and formatting job descriptions and leading calls with market segment leads to assist in development and/or completion of job descriptions.

Port Matilda, Pennsylvania, United States

Support HR functions by efficiently completing reference checks for all new hires -- generally in a 72 hour window.Assist the HR team by proofreading correspondence and working collaboratively to develop HR documents.Support the mission of the company by proofreading proposals and deliverables to ensure accuracy of documents being provided to current and potential clients.

Clearfield County, Pennsylvania, United States

Completed long-term substitute assignment for a 3rd/4th grade classroom during COVID.Collaborated with 3rd & 4th grade teachers to develop differentiated lesson plans to capture the unique learning styles of each child in the classroom.Fostered a classroom environment that was conducive to asking questions, collaborating, and learning.Worked as a daily substitute in a variety of elementary classrooms.

Adelphi, Maryland, United States

Worked as part of a cohesive team to increase student retention while proactively working with students to develop plans for financing and payment of tuition.Interacted with students in a high volume environment, using a variety of methods which included phone, email, and live chat.Provided superior customer service to students, advised and counseled students, anticipated financing needs, and provided solutions to the student’s concern(s).Collaborated with upper level managers to develop a thorough interview template for interacting with students to guarantee consistency among all Tuition Coordinators.

Clearfield County, Pennsylvania, United States

Effectively managed a caseload that changed daily based on the needs of the Commonwealth of Pennsylvania.Extensive data entry required to prepare for application processing.Gathered & analyzed data from consumers and efficiently & accurately processed applications for Medical Assistance & LIHEAP, Renewals, and Semi-Annual Reporting forms.Researched & reviewed various data sources regarding wages, disability, lottery winnings, & other information to confirm case accuracy.Communicated with diverse populations daily and demonstrated sincere empathy and understanding for each person's unique situation.

Clearfield County, Pennsylvania, United States

Provided superior customer service to all visitors and clients.Managed front desk, which included the assistance & direction of all visitors at County Assistance Office.Provided clerical support to a team of 75+ income maintenance caseworkers.

Bellefonte, Pa

Worked with Regional Director to staff vacant positions.Coached and mentored front desk employees. Reviewed and discussed performance interventions with Regional Director, as required.Increased co-pay collection and decreased billing issues as prior authorizations were obtained timely.Responded promptly to client questions and concerns, while demonstrating tact and sensitivity to confidential matters.

Williamsport, Pa

Efficiently completed all clerical duties associated with the maintenance department, including weekly and monthly reporting, while meeting strict deadlines. Assisted Plant Manager with recruiting candidates for open positions, assisted with interviewing process by reviewing résumés, scheduling interviews, monitoring skill assessments, and answering questions relating to job duties, schedule, and benefits.Managed the Maintenance Department budget, guaranteeing all plant equipment was operable, while staying within the monthly maintenance budget.Interacted with internal and external customers multiple times each day, developed and maintained excellent working relationships with those customers.

Williamsport, Pa

Worked closely with Office Manager to design and implement internship program.Worked with local business college to recruit students for internship program offered by CSG and provided training and supervision to interns.Supervised a staff of four full-time team members in a busy outpatient therapy clinic.Provided monthly supervision to front desk staff, which included reviewing progress toward yearly goals.

Sunbury, Pa

Significantly decreased service‐related issues by approximately 90%, while improving customer satisfaction.Supervised approximately 50+ personal care aides, who provided personal care and housekeeping support to diverse population in a five county radius.Scheduled monthly staff meetings and guaranteed staff had all materials needed to participate in meetings.

Bachelor Of Science - Bs, Business Administration And Management, General

Teaching And Learning

Professional Studies in Education