Deborah (Debby) Sencen Email & Phone Number

New York, NY, US

Purchase, NY, US

Focus on driving global scale through product enhancements and process improvements to drive new and incremental revenue, increase client retention, reduce costs and drive efficiencies for all Mastercard Offers products. Partner with five regional product teams to support new program launches and enhancements. Liaise with product development on use cases.

Purchase, NY, US

Global product director with a focus on go-to-market strategy and enablement for Mastercard Merchant Loyalty.

Purchase, NY, US

Global product director for cross-border travel offers program, Mastercard Travel Rewards; developed and executed product growth and go-to-market strategies with focus on operational excellence.

Purchase, NY, US

Global lead for Mastercard's global Wi-Fi benefit, including vendor management, CX and product growth strategy.

Parsippany, NJ, US

Worked closely with Wyndham Brand Marketing and Operations teams to develop and execute new guest experiences for Wyndham Hotel Group's upscale and lifestyle brands.

Stamford, CT, US

Lead development of global guest initiatives for Sheraton Hotels & Resorts. Worked closely with cross-functional marketing and guest experience team, divisional brand teams and operations teams. Utilized strong project management skills to develop, pilot and launch customer experience initiatives to transform the on-property guest experience for Sheraton.

Stamford, CT, US

North America team lead for development and launch of new guest and employee initiatives. Strong collaboration with global teams and divisional SMEs for initiative development, launch planning, field communications and region-specific documentation.

Stamford, CT, US

Main point of contact for North America brand operations, providing guidance on guest initiatives, brand standards & supply chain requirements to various Starwood divisional and corporate teams.

Stamford, CT, US

Oversaw refresh of guest initiatives to improve the guest experience while simplifying requirements and standards. Managed team of three, ensuring their multiple initiatives focused on speed to market, meeting deadlines, and improving GSI, Revenue and PR impressions.

Stamford, CT, US

I led development of eight guest initiative pilots and managed roll out for four with the goal of improving the guest experience to support the revitalization of the Sheraton brand. Collaborated with Starwood divisional and corporate teams to deliver solutions to improve guest satisfaction, revenue and public relations impressions, all with focus on speed.

Stamford, CT, US

Oversaw global rollout of guest initiatives from pilot to launch, ensuring speed to market. Also managed refinements to major components of existing initiatives in conjunction with various internal Starwood teams.

Stamford, CT, US

Enhanced Six Sigma eTool by defining business requirements and implementing new functionality. Worked with Analysts to ensure credibility of database/reports; created user reference documents.

Stamford, CT, US

Coordinated rollout of web conferencing software and managed eSix Sigma online tracking tool.

Primary public relations, leisure sales and advertising contact for the Convention & Visitors Bureau. Managed website enhancements, coordinated press tours, attended group/leisure trade shows.