Deb Hatchell Email & Phone Number

Provided outstanding administrative support to the Vice President, two Directors and 25 recruiters locally, as well as occasional support to three additional vice presidents, five directors and 78 recruiters at Headquarters and East Coast branch offices Maintained calendars, scheduled meetings, made travel arrangementsCreated complex spreadsheets for.

Responsible for company’s HR functions and compliance with federal, state, local HR, OSHA and insurance regulationsMaintained employee and benefit filesOrdered office supplies; effectively negotiated contracts with vendors Supervised two employees and increased sales in plant department by 30% in one year by making improvements in products, department.

Successfully supervised staff of 17 trainers and coachesCreated company’s first train-the-trainer program, improving the performance of trainers and coaches and making the position of "trainer" the most coveted in the company. Planned, created and executed training programs for 300-seat call center, working with Director of Training and Operations/Sales.

Established and maintained high performance standards during the delivery of training programs; prepared progress reports on participantsMonitored and evaluated the effectiveness of all training programs for reports to managementPrepared training manuals, feedback survey forms, and support materialsKept apprised of new training methods, competitors.

Effectively supervised and trained staff of 12 customer service representatives, improving customer satisfaction, accuracy and timeliness by 30% over a one year period

Created the company’s first Windows applications training program and was responsible for the successful training of 200+ employees throughout ColoradoCreated and successfully delivered the company’s first insurance agent’s license training program for District Managers, which provided credibility for them in supervising their insurance sales staffCreated.

Certificate In Training And Development

Curiculum included: Training Skills for On-the-Job Trainers Developing Presentation Skills Advanced Presentation Skills Group Facilitation.

Certificate In Supervision

Curriculum included: Effective Interviewing Skills Coaching Skills for Managers and Supervisors Discrimination in the Workplace: The Law.

Biology

Liberal Arts