Deb Hatchell Email & Phone Number

Provided outstanding administrative support to the Vice President, two Directors and 25 recruiters locally, as well as occasional support to three additional vice presidents, five directors and 78 recruiters at Headquarters and East Coast branch offices Maintained calendars, scheduled meetings, made travel arrangementsCreated complex spreadsheets for tracking sales activitiesMaintained office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions Maintained office efficiency by working with IT department to plan and implement office systems, layouts and equipment procurement; coordinated building access and security badges

Responsible for company’s HR functions and compliance with federal, state, local HR, OSHA and insurance regulationsMaintained employee and benefit filesOrdered office supplies; effectively negotiated contracts with vendors Supervised two employees and increased sales in plant department by 30% in one year by making improvements in products, department layout and customer service

Successfully supervised staff of 17 trainers and coachesCreated company’s first train-the-trainer program, improving the performance of trainers and coaches and making the position of "trainer" the most coveted in the company. Planned, created and executed training programs for 300-seat call center, working with Director of Training and Operations/Sales managers Analyzed training needs and facilitate both workshops and training programs for management and customer service representatives.Implemented tracking mechanisms to analyze the results of workshops and training programsActively participated in sales meetings, trade shows, sales activities, special events and seminars

Established and maintained high performance standards during the delivery of training programs; prepared progress reports on participantsMonitored and evaluated the effectiveness of all training programs for reports to managementPrepared training manuals, feedback survey forms, and support materialsKept apprised of new training methods, competitors activity and upcoming products to ensure current and effective training programs. Promoted to Training Manager after seven months

Effectively supervised and trained staff of 12 customer service representatives, improving customer satisfaction, accuracy and timeliness by 30% over a one year period

Created the company’s first Windows applications training program and was responsible for the successful training of 200+ employees throughout ColoradoCreated and successfully delivered the company’s first insurance agent’s license training program for District Managers, which provided credibility for them in supervising their insurance sales staffCreated and successfully delivered the company’s first insurance and customer service training programs, which provided a foundation for setting performance standards for management, sales and customer service personnelPromoted to Manager of Insurance Customer Service

Certificate In Training And Development

Curiculum included: Training Skills for On-the-Job Trainers Developing Presentation Skills Advanced Presentation Skills Group Facilitation.

Certificate In Supervision

Curriculum included: Effective Interviewing Skills Coaching Skills for Managers and Supervisors Discrimination in the Workplace: The Law.

Biology

Liberal Arts