- Management of operations for 56 franchises in 11 states, handling the following areas: operations, customer success, expansion, implementation, marketing, product, technology and finances;- Supervising the field consultancy, analysing franchise operations, and securing plans were carried out in alignment with the company's objectives.- Monitoring of KPI indicators to survey sales, goals and results;- Strategy elaboration and commercial actions with the aim of increasing sales and billing;- Participation in management meetings toward strategic planning and decision making;- Responsible for the onboarding of new franchises/collaborators and training management;- Market research and analysis of tendencies toward identifying opportunities;- Applying customer/franchise satisfaction survey, understanding their satisfaction rates and making plans for continuous improvement;- Management of implementation and relationship with strategic partners such as Disney and Rd Station;- Finance/Budget planning focusing on cost reduction/company growth;- Active participation in CRM & franchise management systems implementation, centralizing and standardizing the database; - Implementing agile methodologies and OKR (objective and key-results) settings for team-building purposes, increasing productivity by about 40% and making processes more agile;- Prospection and development of new businesses such as the launching of the Disney + codeBuddy partnership;- Collaboration in the implementation of their own new digital store (B2B/B2C) for book sales;- NPS improvement for 90% of teachers, 70% of classes and 60% of platforms and gamification;

- Management of 56 franchises and teams, leading 10 collaborators promoting the best use of time and resources available to support the achievement of goals and results;- Responsible for franchise development and the relationship with franchises, focusing on profitability and chain growth, assuring quality in services and costumer experience;- Elaborating strategies and commercial actions, aiming at sales and billing increase;- Budget and forecast planning focusing on cost reduction;- KPI monitoring to analyse sales, goals and results;- Conducting and executing projects to retain new B2B and B2C customers;- Team training/development, forming motivated high-performance teams;- Management of the franchise team expansion, achieving 38pp growth in the NPS franchise satisfaction in a year;- 2021 Top Education Award for most-remembered technology education brand in the Brazilian market; - Development of new businesses, having launched 3 new business models with different infrastructures and investments needs;- Implementing online and hybrid classes in 3 weeks, guaranteeing that 100% of franchises managed to continue working during the COVID-19 pandemic.

- Market research analysing tendencies and identifying new opportunities;- Survey, analysis and data collection to understand the clients' wants and needs; - Definition of product strategies in the short, medium and long-term across the board;- Mapping operations, analysing gaps and creating plans and actions toward improvement;- Applying client satisfaction surveys identifying improvement/solutions in the portfolio such as the joining of the programming and English sollution for schools in a personalized manner;- Lauching new courses' models, amplifying revenue in about 20%;- Improvement of user experience on the business's fully-online plataform, increasing client retention around 30pp.

- Management of processes and team, responsible for 5 collaborators, guaranteeing goal achievement and contractual negotiations;- Research/Market analysis, monitoring the competition and identifying new opportunities;- Direct contact with potential inventors to present franchise models;- Strategic planning aiming at expanding new franchises and increasing revenue;- Support in the elaboration and management of B2B contracts in partnership with the legal team;- Organization and participation in commercial events to attract potential investors (franchising fairs, lives on social media and strategic partnerships);- Responsable for defining commercial goals and coordinating candidate triage;- Management of implementation, training and onboarding of new franchised and teams;- Prospection of new investors and partnerships alongside the marketing and commercial area, thriplingthe units of the franchise chain in 8 states in 2 years;- Development of market study for validation and definition of commercial points;- Strategy elaboration and commercial actions achieving 25% of franchise market share for technological education for youngsters in 3 years;- DQ Institute Seal, an entity associated to The World Economic Forum, which has recognized in codeBuddy content the global parameters needed for the development of digital intelligences;- Participation in the Game XP Event, the largest gamepark in Latin America for brand strengthtening;

- Management of operations and teams, supervising 4 collaborators, guaranteeing activity execution and delivery, supporting the achievement of goals and results alligned with the company;- Consultancy in programming and digital intelligence education for public and private schools;- Partnership management being responsible for 6 clients, carrying out meetings and customers support ensuring service quality and support excelence;- Strategic and budget planning focusing on cost reduction;- Indicators monitoring (KPI) to follow sales, goals and results;- Implementation of cross-selling strategies as the presentation for business model for school directors from holding educational school partners;- Supporting the composition of new B2B contracts alongside the legal department;- Research/Market analysis monitoring the competition and identifying new opportunities;- Implementation of resourceful sollutions in the first schools which hired the company, impacting a total of four thousand students in 4 states;- Creation of an emergency plan to tackle the COVID-19 pandemic, offering schools the necessary support;- Conduction and carrying out of projects aimed at growth and B2B-client retention;- Participation in Bett Educar Fair - first time ever alongside the company -, the biggest technology and education event in Latin America.

- Management of processes and commercial teams of Cultura Inglesa branches, supervising 3 collaborators;- Client relationship supervision, carrying out the necessary customer support;- Fomenting incremental growth strategies to amplify results/goal achievement;- Partnership support for the maintainence of the base of clients and promoting new contracts;- Responsible for management training, forming high-performance teams in sales;- KPI monitoring aimed at surveying sales, goals and results;- Research/Market analyses, monitoring the competition and identifying new opportunities;- Prospection and development of new business deals and partnerships with travel agencies providing students the immersion in the English language and culture in other countries;- Participation in the implementation of an interchange fair so far unseen within the branches;- Launching of new courses targetted to adults, based on research and customers' feedback;

- Responsible for managing of the planning, logistics and national/international purchases area of the biggest personal-development-through-sports company in Latin America, which belong to Wiser Education and the soccer player Kaka;- Reference of strategic partners such as Adidas and Wise Up;- Implementation of the distribution center, storage control and all the logistic operation in a network with over 50 thousand students in more than 50 Brazilian states and 2 European cities;- Formation, leadership and high-performance team training;- Acting on price definition, tax classification of products and clearance of goods;- Budget elaboration and control, focusing on cost reduction and company benefits;- Branding project leader, offering new billing opportunities for the company;- Development, implementation and management of the online B2B e B2C store selling sports articles;- Elaboration and application of training sessions for the network of franchises, which enabled a 400% growth in 2,5 years;- KPI monitoring for operational, strategic and cost following;- Participation in managerial meetings to present results and to support decision-making;

- Planning, purchases and distribution of materials for the franchise network, focusing on quality, cost and deadlines;- Contact with suppliers for price, deadlines and billing negotiation;- Creation and monitoring of indicators for operation and strategic following;- Control/Storage inventory, keeping the ideal level to meet the supply demands avoiding ruptures;- Mapping of processes, analysing the faults/gaps and creating actions/plans for improvement;- Elaboration and training new franchised, forming high-performance teams;- Developing reports to analyse metrics of storage movement and inventory;- Implementing control processes of storage and reverse logistics, optimizing activities;- Structuring the logistics and planning areas from the distribution center, managing all steps of the project.

- Data management for national and international operations in the logistics, commercial and ressuplying areas of the company, guaranteeing conformity to the processes;- Responsable for retail price research and inspection of customs demands;- Acting on control of new items, prices and variety of structure in the database;- Monitoring of indicators to follow the sales results and goals;- Administration of materials, communicating new items to the database and POS;- Participation on the migration operation of the logistics to the Head Office in Switzerland.

- Elaboration of strategies and marketing actions to promote the franchises of the Euro brand belonging to the Technos Group, the biggest watch company in Latin America;- Management/Implementation of promotional campaigns/materials from marketing of all franchises;- Touching base and negotiating with shopping malls' commercial managers and other associates to promote and strenghten the brand;- Planning and presenting the promotion strategies of the brand to the board;- Responsible for goals achievement, and upkeep and budget control;- Participation in the implementation of CRM system, facilitating information research in 100%.

- Elaboration, planning and daily/monthly control of the TAG Transporter cash flow, through the use of Excel and the Gesplan system;- Management of financial planning based on the training for tool utilizing;- Development of parameterizable reports for decision-making by the board.