Debora Smith Email & Phone Number

1300 Scottsville Road, Rochester, Ny 14624

Process Telecom Billing, Budgets, departmental purchasing, Radio ticket dispatching

Responsible for providing administrative support to 85 call center representatives and the leadership team. “Bill Print Simplification” Project–A bill streamlining project resulting in a 30% ($320,000 annually) reduction in bill printing costs “Pride Order Entry Module” Project– The creation of a new trouble system utilizing Lotus Notes. Managed and was responsible for all aspects of the project budget, which was maintained in Excel. Created and… Show more Responsible for providing administrative support to 85 call center representatives and the leadership team. “Bill Print Simplification” Project–A bill streamlining project resulting in a 30% ($320,000 annually) reduction in bill printing costs “Pride Order Entry Module” Project– The creation of a new trouble system utilizing Lotus Notes. Managed and was responsible for all aspects of the project budget, which was maintained in Excel. Created and distributed action items and issues logs maintaining current project status utilizing a table within Word Responsible for maintaining and updating project timelines using MS Project Established and maintained Performance Measures utilizing Excel spreadsheets Created and maintained multiple databases to track call center representatives’ employment intervals Created PowerPoint presentations for monthly Department meetings Maintained and created training records for each individual representative Show less