Answer phonesLookup available inventory and pull parts from stock for customer pick upSuggest additional partsAccept payment Unload deliveries Stock backroom and sales floorRefer repair technicians to customersHandle customer complaints Keep backroom and sales floor clean

Caring for family member

Customer Service Advisor Montrose Collison Center-Akron, OH February 2023 to April 2023 Answer Phones, Schedule Service Appointments, Arrange for rental car drop offs and returns, Prepare and print customer work orders, Scan in documents to customer accounts, Follow up on completion time for work being done with technicians and keep customer informed, Accept and enter payments, Verify cash drawer, Check in incoming vehicles,Check out finished vehicles and collect payment,Handle customer complaints, Handle tow ins and tow outs.

Greet customers Check in customers for scheduled appointments Create work orders and give approximate completion time for work being done Keep track of and follow up on completion of work with technicians and customers Check customers out and collect payment Accept and enter customer payments on store credit cards Answer phone and schedule new appointments Enter new customer information into system Handle customer complaints and forward calls to the appropriate person Accept and enter tire deliveries into system Inventory control Lookup available tire inventory in system to assist customers with questions and or purchase of tires Accept and sign for vendor deliveries Perform closing procedures Run and print end of day sales and Audit reports

Open/Close store Review sales reports Interview, Hire  Onboarding Train associates Verify and balance safe Prepare deposits Receive and check in merchandise deliveries Oversee backroom associates Stock and inventory control Price changes Handle customer complaints Verify and close out cash drawers Manager on Duty in store manager absence.

Determine priorities for the day Review sales/performance reports daily Print and verify shelf availability of products twice a week Give direction to Department Managers/Support Managers Follow up/Supervise associates to ensure tasks are getting completed in a timely manner Oversee 6 Departments directly while assisting in all other areas of the store Areas overseen directly include: Pets Cosmetics Health and Beauty OTC Pharmacy Paper Goods Chemicals Price changes throughout store Set up floor displays Set up/stock end caps Order product for assigned areas as needed Verify high ticket delivery items report Oversee GM side of store Supervise nightly zoning of store for neatness and cleanliness Verify cash drawer drops into safe Review and respond to customer comments/ complaints on company website Review CFF scores daily and communicate to associates how to improve Manager on Duty in the absence of the store Manager Rotate product and stock dairy goods Perform safety walks throughout store daily Ensure cashiers are providing friendly and efficient customer service Prepare work schedules for associates Review and schedule time off and vacation requests Supervise food safety in the deli Cashier Accept and prepare Brinks cash deliveries/drop offs Oversee stockers Assist in TLE center/set alarm at closing Supervise backroom and deliveries of products/merchandise Interview potential hiresTrain associates Coaching for success of associates Termination of associates Prepare and work weekly shrink reports in my high theft areas Supervise and assist with daily Zoning/Cleaning of entire store Handle customer complaints Respond to walkie calls for assistance from associates Promptly answer phone calls Ensure registers are fully staffed Audit backroom bins/pick merchandise and stock to floor shelves Ensure parking lot/outside area is clean and free from shopping carts Ensure food safety compliance is being met at all times Tour areas daily to ensure company standards/compliance

Assistant location manager at 3 locations. Open/close office Verify cash drawer balance Show and rent units to customers Prepare rental lease on units Collect past due balances on rental units Make collection calls Assist in preparing overdue or abandoned property units for sales auctions Enter payments into computer system Verify and enter daily sales Rent U-Hauls/Verify customers drivers license and insurance coverage information Schedule truck rentals Prepare rental contract Inspect and accept rental trucks Follow up on late returns Prepare daily deposits Inspect property and units daily Perform daily cleaning of available units/prepare for renting Keep property clean