Deborah Bell Email & Phone Number

Memphis, Tennessee, United States

Memphis, Tennessee, United States

Memphis, Tennessee, United States

-continue all previous responsibilities-develop detailed reporting on the state of the business and provide monthly to the owners-provide training and coaching for team of five-develop deep understanding of inventory allocation methods, account and order priorities, cycle counting in order to ensure inventory is allocated according to business needs in fast changing environment-participate in testing phase of major ERP upgrade, identify problems, work with vendor and approve solutions-support existing ERP through understanding of the system, troubleshooting, and working with vendor on solutions-manage the process of identifying the need for a modification to existing ERP: document the exact requirements and parameters of the modification, request quote, obtain budget approval, test the modification, approve the final product

Greater Memphis Area

-research new software solutions, request quotes from vendors, present recommendations to owners, complete the contract, manage the implementation of the new service-manage all new EDI projects and existing connections-maintain thorough knowledge of logistics and reverse logistics processes-manage parts, damage and defect claims for e-commerce accounts and determine proper resolution including credits, discounts, parts, returns, etc-work with all departments and maintain cross functional knowledge to ensure policies, procedures and new software projects can be crafted and implemented successfully-use system and business knowledge to research, correlate and present data to answer detailed business questions -craft tools in Excel to automate repetitive tasks, provide data otherwise unavailable, prevent human error-create and document policy and procedure for handling complex, high volume, high value e-commerce accounts

Greater Memphis Area

-Troubleshoot malfunctioning laptops and perform physical repair to address identified problems-Complete repairs quickly and accurately, adhering to an thorough quality review process and a daily quota-Awarded Top Technician recognition in December 2012

Greater Memphis Area

retail sales, customer service in store, mentoring new employees, troubleshooting phones and account issues

Springfield, Missouri Area

Contributed to over 100 changes to internal intranet policy documentation through filing tickets

-Handle high volume of phone calls and in person visits to the office -Review and respond to requests for information and confidential records-Review, comprehend, and respond to legal pleadings and answer limited legal questions-Enter data and handle simple computer troubleshooting

Springfield, Missouri Area

-Balance cash drawers and daily receipts and deposits as Cash Office Associate

Springfield, Missouri Area

-Perform supervisory functions as Customer Service Manager, including giving yearly reviews to my assigned team-Participate in scheduling of 20-30 people -Resolve customer service issues

Bachelor Of Business Administration - Bba, Management Information Systems, 4.0

Activities and Societies: Phi Kappa Phi

Education record