Deborah O'Connell Email & Phone Number

Branford, Ct, Us

Boston, Massachusetts, United States

Boston, Massachusetts, United States

As a Customer Success Manager, I am primarily responsible for servicing, renewing, and growing large adoptions of digital learning products across the Cengage Higher Education portfolio. I focus on driving engagement and effective usage of digital products by providing post-sales implementation support and training, ensuring consistent and high-quality customer support, monitoring digital product usage, and developing / implementing strategies to increase usage.

Responsible for sales, development and management of new custom print and media business at colleges and universities throughout Connecticut, Western Massachusetts and Rhode Island.• Custom Editor Rookie of the Year- 2012• Top Performer- 2012

Continued to market educational solutions, across Connecticut and Massachusetts, with the goal of creating advanced solutions to the Higher Education institutions. Built upon existing relationships, to meet and exceed the initiatives set forth by the company. Exceeded revenue territory goals, as well as, qualitative measures presented by the region.• Aggressively pursued textbook sales opportunities in the higher education market in the area of business and economics. • Provided market feedback and generate manuscript leads. • Performed software demonstrations.• Developed creative customized solutions to meet customer needs.• Built strong customer relationships based on trust and exceptional service.• Consistently exceeded goals.

Marketed textbook solutions to colleges and universities throughout Connecticut, Massachusetts and Rhode Island. Met or exceeded sales goals on a continuous basis. Achieved this success by maintaining and building relationships, creative sales presentations, and incorporating technology as a solution into each sales call.