Deborah Spence Email & Phone Number

Washington, Dc, Us

United States

• Provides access management for end users. This includes provisioning, supporting, and disabling user’s SAP Hana, High Radius, Master Data Management (MDM), Active Directory, and ARS accounts/profiles. • I collaborate with roles and controls to prevent and alleviate potential risks in the system. • Troubleshoots applications, access, network, and connectivity issues for end-users. • Creates, analyzes, and resolves service-now task and incident tickets. • Collaborates efficiently and effectively with interdisciplinary teams to provide necessary access and troubleshooting of complex technical issues. • Audit end user’s access to ensure that there has been no possible exposure or risks to the company and/or the company’s assets and systems. • Initiate and sustain extensive documentation and standard operation procedures for access provisioning, access disabling, access editing, and troubleshooting.

• Assisted with maintaining a warehouse with a worth of over $20 million worth of stock, by implementing inventory policies. This resulted in lessening inventory discrepancies, which then led to order accuracy. • Supported management decision-making by confirming supply and comparing data to purchase requests. This resulted in order accuracy and customer satisfaction. • Confirmed accuracy of orders, by keying in codes and comparing system data. This resulted in lessening system discrepancies, and the continuing of customer satisfaction. • Palletized the requested orders and sent them to the Issuing team for delivery.

Phoenix, Arizona, United States

• Placed and followed through with customer orders through the SAP ERP system, while effectively managing over 90 assigned customer accounts in a fast-paced environment. Orders varied between 30 to 100 per day. This resulted in proficient customer satisfaction, and a spike in company ranking overall. • Investigated and researched technical issues using knowledge base and personal experience to complete timely resolutions. Also educated clients on how to conduct transactions with convenient online solutions. This resulted in effective training and proficient customer engagement. • Achieved top satisfaction, retention, and referral rankings on a consistent basis. Also consistently met team up-sell targets and call handling quotas. This resulted in self/team morale, healthy competition, Quality Assurance (QA) satisfaction, and company goals met. • Monitored inventory and customer orders through a database. This prevented inventory, order, and invoice discrepancies. It also maintained customer business operations. • Corrected invoice discrepancies, and provided refunds as needed.

• Honorably served in the Supply Logistics Department as the warehouse manager of the F-35 Joint-Strike Fighter division, and the Repairable Management Division. This resulted in effectively ensuring company flight readiness. • Utilized knowledge of principles for providing necessary supplies to various units and commands. This resulted in meeting quality standards for services, flight readiness, and customer satisfaction. • Managed and inventoried a warehouse through the SAP ERP and ALIS SAP systems. Equaling a worth of over $10 million. This resulted in preventing inventory discrepancies, system discrepancies, customer satisfaction, and flight readiness. • Processed and overlooked purchase orders sent from the customer. Followed through with back ordered orders, and when needed I ordered goods and arranged for appropriate logistics.

Associate Of Science - As, Information Technology

I am currently pursuing my Associates of Science with a concentration in Information Technology degree at Georgia Southern University.

Computer User Support Specialist Program, Information Technology

ACI Learning Technical Training is preparing for a career in Information Technology and areas including IT Specialist, Help Desk, Desktop.