Deborah Olson

Deborah Olson Email and Phone Number

Manager at Accenture Federal Services
Deborah Olson's Location
Allen, Texas, United States, United States
Deborah Olson's Contact Details
About Deborah Olson

Software Technology Implementation Manager with proven success in delivering exceptional customer service and meeting customer objectives through building customer trust, strategic planning, and timely executionHighly organized and creative business and technical professional with a history of quality Service Delivery Management building strong customer relationships, leading and directing teams through personal example, and overcoming extreme obstacles to achieve ambitious and accelerated customer objectives despite very challenging timelines. Outstanding track record in directing projects for very large private and public Department of Defense (DoD) organizations worldwide.

Deborah Olson's Current Company Details

Manager at Accenture Federal Services
Deborah Olson Work Experience Details
  • Accenture Federal Services Llc
    Manager, Microsoft Dynamics Crm Consultant
    Accenture Federal Services Llc Jan 2010 - Jan 2022
    Various
    Assist DoD customers in implementing the Microsoft Customer Relationship Management (CRM) software and the Task Management Tool (TMT) Enterprise Task Management Software Solution (ETMS2) software. In this role, I:• Propose solutions to improve business processes.• Serve as the liaison with the the customer, users and executive team in the customization and configuration of the software to meet business needs. • Develop training material and conduct training sessions for technical staff, power users and end users. • Performed customizations, upgrades and provide technical support of the TMT CRM software. • Assist with installation of TMT’s custom Outlook add-in used to create taskers within Outlook.• Prepare and provide monthly project status reports.• Provide coordination and planning of projects ensuring on time completion within budget.
    View
  • Fedex Office
    Senior Qality Assurance Analyst Ii
    Fedex Office 2002 - 2005
    Addison, Texas
    View

Deborah Olson Skills

Quality Assurance Sdlc Requirements Analysis Program Management Crm Agile Methodologies Project Planning Training Delivery Documentations Sharepoint Integration Management Business Process Improvement Project Management Software Testing Team Building Troubleshooting Business Analysis Business Process Process Improvement Software Project Management Consulting Management Consulting Training Change Management Leadership Customer Relationship Management Business Transformation It Strategy Business Intelligence Team Leadership Vendor Management

Deborah Olson Education Details

Frequently Asked Questions about Deborah Olson

What is Deborah Olson's role at the current company?

Deborah Olson's current role is Manager at Accenture Federal Services.

What is Deborah Olson's email address?

Deborah Olson's email address is de****@****ure.com

What schools did Deborah Olson attend?

Deborah Olson attended Arkansas State University.

What skills is Deborah Olson known for?

Deborah Olson has skills like Quality Assurance, Sdlc, Requirements Analysis, Program Management, Crm, Agile Methodologies, Project Planning, Training Delivery, Documentations, Sharepoint, Integration, Management.

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