Manager, Microsoft Dynamics Crm Consultant
Assist DoD customers in implementing the Microsoft Customer Relationship Management (CRM) software and the Task Management Tool (TMT) Enterprise Task Management Software Solution (ETMS2) software. In this role, I:• Propose solutions to improve business processes.• Serve as the liaison with the the customer, users and executive team in the customization and configuration of the software to meet business needs. • Develop training material and conduct training sessions for technical staff, power users and end users. • Performed customizations, upgrades and provide technical support of the TMT CRM software. • Assist with installation of TMT’s custom Outlook add-in used to create taskers within Outlook.• Prepare and provide monthly project status reports.• Provide coordination and planning of projects ensuring on time completion within budget.
