Deborah Scott Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Canada Area

Contributed to the development and management of the company's Travel Education Department and successfully supported approximately 300 travel professionals province wide. A Learning and Development Consultant with over 14 years in high level of customer service and client relations through many customized training programs face to face and online. * Researched over 3000 Travel Counsellor destination and product specialist courses and created and maintained the data bank which supported… Show more Contributed to the development and management of the company's Travel Education Department and successfully supported approximately 300 travel professionals province wide. A Learning and Development Consultant with over 14 years in high level of customer service and client relations through many customized training programs face to face and online. * Researched over 3000 Travel Counsellor destination and product specialist courses and created and maintained the data bank which supported learning opportunities and future specialization. * Initiated effective Sales & Service program which generated increased sales targets and promoted many Travel Counsellors to top performers.* Developed and implemented over 500 + training programs to all levels of staff throughout the organization.* Mentored, coached and evaluated Travel Counsellors throughout Alberta.* Created positive internal relations with a variety of AMA brand training programs and joint leadership ventures.* Provided support to external training service providers within Travel industry for their training needs by communicating to front line staff and assisting with any multimedia tools required such as; LCD Projector, Webex, and Learning Management System to track enrolments and reporting.* Improved product knowledge and job performance for Travel Counsellors using needs assessments and identified learning opportunities and provided specific training modules and one-on-one coaching.* Shared in the success of developing and delivering in a timely manner, training programs for 7 new system replacements and implementations, new hire on-boarding, integration of department staff, and multiple customized programs to enhance specific company strategies.* Contributed in first level support for many of the new system replacements and implementations to help new users with inquiries or user issues. Provided appropriate support including developing any documentation or user guide to assist knowledge sharing. Show less

Crowfoot Centre

Short term position during company redeployment strategy to a Centre Leadership role as Assistant Manager and performed duties and managed North American Sales team. This was a great opportunity to experience the retail agency and day to day tasks and provide knowledge for gaps in training programs. During this brief time I participated in daily stand up meeting and provided coaching opportunities throughout my day. Responsible for monitoring and reporting on Travel Counselors adherence to… Show more Short term position during company redeployment strategy to a Centre Leadership role as Assistant Manager and performed duties and managed North American Sales team. This was a great opportunity to experience the retail agency and day to day tasks and provide knowledge for gaps in training programs. During this brief time I participated in daily stand up meeting and provided coaching opportunities throughout my day. Responsible for monitoring and reporting on Travel Counselors adherence to the "Sales and Service Promise". Contributed to the daily administration functions and duties needed and to ensure high service levels to keep operation running smoothly. Show less

Calgary, Canada Area

Certified Travel Counsellor that loves to travel and share experiences. A highly skilled counsellor who provided expertise to large corporate clients to ensure every detail was taken care of for the highest level of customer care.* Provide business travel to corporate clients.* Team member for large corporate accounts TransCanada Pipelines and BP Energy.* Provide detail itineraries for Air, accommodations and car rental in accordance with corporate policy.

Calgary, Canada Area

Provided adult learners in the Travel Program skills to prepare for Travel Industry through Continuing Education. Travel Program Instructor responsibilities include developing and delivering travel industry knowledge on North American fares, International fares and destination studies and supplier products. Provide and create/revise relevant training materials. Evaluate learners with presentations, assignments and examination and attended scheduled Advisory Board meetings to update course… Show more Provided adult learners in the Travel Program skills to prepare for Travel Industry through Continuing Education. Travel Program Instructor responsibilities include developing and delivering travel industry knowledge on North American fares, International fares and destination studies and supplier products. Provide and create/revise relevant training materials. Evaluate learners with presentations, assignments and examination and attended scheduled Advisory Board meetings to update course materials and keep program content current and relevant in the travel industry.* Delivering instruction that met the travel program objectives.* Curriculum development and creation of instructional materials and examinations. Show less

Calgary, Canada Area

Part-time Instructor in the Travel Consultant Certificate Program for further education and Continuing Education Department.

Adult Educator Certificate

Adult Educator Series: *Principles of Adult Learning *Learning Styles *Designing Learning Outcomes *Teaching Techniques *Assessing.

Coaching In The Workplace Level 1 & 2

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AMA's in-house management training program empowers you to practice the skills for successful leaders. Modules designed to adapt.

New Leaders

This highly interactive program is designed for those leaders whose time is precious. It is a step in providing leaders with the concepts.

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Activities and Societies: Making it Right workshop focuses on developing your communication and problem solving skills to help you in your.

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Activities and Societies: This workshop will demonstrate through conversations the TYLF "Treat You like Family and Friends".

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Activities and Societies: Microsoft Excel Level 1 was the foundational understanding of Excel that is necessary to create and work.

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Workplace Safety is an on-line learning module designed to provide awareness and prevention on the subject of workplace violence. This.

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The Challenges Of Managing A Multi-Generational Workforce. How to create effective Multigenerational Training Program. Learning to be.

Word 2000 Advanced

Activities and Societies: Advanced Word content for curriculum developers and technical writers.

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Train-the-Tainer Program "Tools for Trainer Excellence" in-house certification.

Travel And Tourism Diploma