Deborah Shaw Email & Phone Number

Alexandria, Virginia, United States

As Vastec's Director of Operations, I expertly direct daily site operations focused around implementing strategic initiatives, supporting leadership, streamlining processes, and amplifying efficiency to contribute to overall success and growth. I drive informed decision-making, continuous improvement, and organizational alignment. I manage and coach team members in setting goals, implementing lean methodologies, and enhancing overall performance. To reduce operational costs, improve service quality, and increase productivity, I streamline processes, effectively manage budgets, analyze costs, and implement cost-saving initiatives. I also lead end-to-end project management by coordinating with departments and stakeholders, identifying project milestones, and establishing deadlines to ensure successful delivery within the allocatedbudget. Furthermore, I uphold compliance by ensuring the company's adherence to laws and regulations, minimizing risks and legal consequences.

Alexandria, Virginia, United States

As the Operations Manager, I was entrusted with leadership and management of a large-scale document conversion team to support veteran claims processing through the Veterans Benefits Administration (VBA), encompassing shipping and receiving of veteran's claims files from 36 diverse regional offices nationwide, digital processing, indexing, and data load. I strengthened organizational credibility by swiftly addressing employee and subcontractor non-compliance concerns. By coordinating with staffing subcontractors and monitoring subcontractor invoices, I facilitated seamless security processing. I improved organizational alignment by developing project strategies, policies, and best practices with the management team. To support long-term organization success and competitiveness, I provided insightful recommendations for process improvements. Moreover, I enhanced financial control by monitoring monthly direct labor costs, identifying variances, and implementing corrective actions.

Alexandria, Virginia, United States

As the Project Manager, I drove exceptional results by empowering and supporting teams performing diverse workflow processes, focused on Records Management, Imaging, Document Indexing, OCR and e-discovery for multiple projects across government contracts. I secured financially viable projects by managing P&L, leading to profitability and positive overall financial performance. I boosted financial integrity, fostered client trust, and optimized business performance by preparing monthly client billing reports. To prepare comprehensive cost estimates, I defined scope of work, identified resources, calculated direct and indirect costs, integrated contingency costs, and reviewed estimates with project team members, stakeholders, and experts. I also monitored subcontractors' and vendors' service delivery within timeline and budget by monitoring vendor performance, verifying subcontractor invoices, and reviewing subcontractor proposals. Streamlining user experience, I provided user testing and feedback on new workflow tools and reporting enhancements. Ifostered continuous professional development by coordinating training programs for supervisors and production teams.By extending proposal support to develop compelling and competitive proposals, I garnered new opportunities while creating revenue projections to provide valuable insights for strategic planning, resource allocation, and decision-making. Furthermore, I established efficient workflow processes by monitoring throughput statistics, defining KPIs, identifying bottlenecks, and adjusting targets, resulting in success for all projects, including special events and projects.

Education record

Education record

Education record