Deborah Clements Email & Phone Number

Nashville, Tennessee, United States

-- recommended a course of action for highly sensitive customer interactions, developing expectation - surpassing solutions for ~100 escalations per month-- facilitated and assisted in drafting crisis communication-- identified patterns and trends in customer complaints, flagging issues with appropriate cross-functional teams and making necessary improvements rapidly-- managed customer data privacy requests and CCPA-related data requests, working with subject matter experts when… Show more -- recommended a course of action for highly sensitive customer interactions, developing expectation - surpassing solutions for ~100 escalations per month-- facilitated and assisted in drafting crisis communication-- identified patterns and trends in customer complaints, flagging issues with appropriate cross-functional teams and making necessary improvements rapidly-- managed customer data privacy requests and CCPA-related data requests, working with subject matter experts when appropriate-- lead specialized trainings for CX Managers on procedures and protocols for handling sensitive customer issues, privacy concerns, legal threats, and more-- acted as the point of contact and offered personal assistance to our VIP and celebrity customers, influencers, friends of the brand, and C-level stakeholders-- monitored and responded to reviews on third-party sites, escalating issues when necessary-- produced JIRA tickets for bugs on website and internal systems and escalated to tech team Show less

-- offer & deliver above & beyond customer service through phone, email, live chat, and texting-- brainstorm ideas to improve/streamline processes to better serve customers-- master internal management systems to efficiently process sales orders and maintain relationships-- direct all customer feedback to appropriate departments-- train new hires by completing a 60 day mentorship-- quickly moved to Senior Billing Expert-- deliver exceptional billing support to CX team… Show more -- offer & deliver above & beyond customer service through phone, email, live chat, and texting-- brainstorm ideas to improve/streamline processes to better serve customers-- master internal management systems to efficiently process sales orders and maintain relationships-- direct all customer feedback to appropriate departments-- train new hires by completing a 60 day mentorship-- quickly moved to Senior Billing Expert-- deliver exceptional billing support to CX team and customers Show less

Greater Nashville Area

Greater Nashville Area

Florence, Alabama

Greater Nashville Area, Tn

Bachelor Of Fine Arts (Bfa), Fashion/Apparel Design

Mathematics