Deborah Moss Email & Phone Number

Franklin, Tn

IMPLEMENTATION | OPERATIONAL PROJECT MANAGEMENT | BUSINESS DEVELOPMENTOnboarding clients with consideration to their unique environment, consumer base and technology needs is a key component of a successful partnership. While focusing on the program specifics and internal technological, training, marketing and communication needs are important to the build, focusing on the financial institution team members and overall project demands and desired results is a priority.

Franklin, Tn

ACCOUNT RELATIONSHIP MANAGEMENT | IMPLEMENTATION For more than 10 years, NXG Strategies has helped companies increase revenue, protect their brands, and improve effectiveness through timely, innovative products, services, and marketing strategies. We have deep expertise in identity theft investigation, fraud remediation, and data breach response, serving millions of customers nationwide.Through effective Account Management, our clients receive high touch client service to ensure their unique program solutions are implemented and maintained effectively with support for everything from implementation to marketing to ongoing consumer engagement and revenue generation.

Brentwood, Tn

ACCOUNT RELATIONSHIP MANAGEMENT | BUSINESS DEVELOPMENTKey Objectives* Maintain, support and grow partnered relationships with Real Estate agents endorsed in Ramsey's ELP program.* Hold quarterly coaching sessions to develop and refine new strategies for engaging core audience, hold endorsed agents accountable for implementation of desired practices and preserve the trust of the program.* Work effectively across multi department lines to meet overall business unit process and revenue goals.

Franklin, Tn

ACCOUNT RELATIONSHIP MANAGEMENT | BUSINESS DEVELOPMENT | STAFF LEADERSHIP | PROCESS IMPROVEMENT * Maintained and increased relationships with high profile clients with responsibilities in maintaining revenue, developing new business and business strategy, underwriting/contract negotiations and overall member servicing.* Managed a team of marketing and analytical support staff to produce flawless execution of all marketing campaigns to maintain and enhance client relationships in order to meet and exceed forecasted revenue goals; mentored and coached effectively leading to promotions for 4 team members * Supported partners in gathering third-party vendor oversight obligations pursuant to FDIC, OCC and CFPB requirements * Acted as department lead in company wide projects to support ongoing business structural changes and operational needs; proven team member with effective insight and the ability to affect executive leadership for change; provided training and documentation for new / updated processes MAJOR ACCOMPLISHMENTS:* Developed a cost savings strategy around member communication in for large regional financial client resulting in a recognized $170K in annual savings* Implemented a new marketing strategy for a large national financial institution leading to an 8% increase in YOY enrollments and an estimated annual savings of $207K * Recognized with a company award in Q4 2009 for redesigning and implementing a new product for regional and community clients resulting in a current net revenue of $4.5 million* Received 2013 Affinion Top Performer; awarded to a single employee by the executive management team as someone possessing all company values and performance objectives* Promoted in 2014 to Senior Client Manager from Client Manager

Franklin, Tn

TRAINING & DEVELOPMENT | PROCESS IMPROVEMENT | PROJECT MANAGEMENT | GLOBAL COMMUNICATION* On-boarded department new hires and trained existing employees on all product, process and system information; promoted department expectations and company goals pertaining to professionalism, client service level, productivity and revenue; coached and counseled employees as needed*Determined system set up and capability for unique marketing campaigns solving for specific client needs concerning creatives and media *Maintained excellent professional relationships with key personnel and upper management in the majority of localized and corporate departments to enhance communication and provide for company growth; proactively partnered with these departments to influence their future decisions and gain support for Client Services’ initiatives*Coordinated new internal and external initiatives; helped with the implementation and reporting of an initiative aimed at contacting and re-engaging existing clients; continually worked with Marketing to increase perceived value of benefits and programs by eliminating old benefits and fulfillment material*Participated as a valued project team member across the company; highly visible in the execution of new product rollouts, internal systems testing, fulfillment creation and design and HR course design*Continually identified the need for new processes and process improvements; developed and documented new processes within the department and those from surrounding departments*Made hiring decisions for the department; gave employee-specific feedback on ability, progress and organizational fit within the first 60 days of employment review

Franklin, Tn

TRAINING & DEVELOPMENT | HIRING | CURRICULUM DESIGN & DEVELOPMENT | PROCESS IMPROVEMENT * Partnered with Sales to implement new clients and provide smooth transitions to additional products for existing clients with operational success; implemented top client, Texas Medicare Health Plan* Developed, designed and delivered management level training on organizational techniques and time management based on Covey’s 7 Habits; course became a standard training requirement for all new management* Designed and delivered standard two week training to all new hire intake personnel * Determined system and process operational insufficiencies on an ongoing basis to meet and exceed company goals for customer service metrics and contract requirements; developed and implemented process improvements as needed* Worked on several high profile project teams as budget analyst and subject matter expert for operational systems and processes; successfully impacted revenue with a project that instituted use of an automatic approval system; managed client needs with a project to design an online prior authorization system* Promoted twice within the company - from Intake Coordinator to Provider Response Unit Coordinator and again from Provider Response Unit Coordinator to Operations Trainer