Deborah Peron Email & Phone Number

Austin, TX, United States

Austin, TX, United States

Austin, TX, United States

Managed a team of 4 CSR's - 3 local, 1 remoteDesigned and implemented Netsuite CRM moduleDeveloped and expanded wholesale customer baseCreated and managed online social media content (Bazaarvoice, Facebook, Twitter, email campaigns via Mad Mimi)Drove process documentation and implementation efforts for Order Management and Client Service operations

Austin, Texas

Support Top Tier customers in all phases of supply chain Provide and analyze customer forecast for revenue recognitionCoordinate with global team members on customer issues, requests and expeditesMentor and train new team members across all functions on the Customer Support roleCustomer Relationship Management

• Customer Relationship Management
• Focused Customer’s first point of contact for all Freescale topics and escalations
• Proactively engage Customers, communicate KPI’s, identify and drive action plans for continuous Improvement and customer benefits (CRM)
• Partner and engage with customers and sales to achieve service and financial goals
• Own and manage customer escalations and supply crises (regional or global basis)
• Active participation in Face to Face Customer Quarterly Business Reviews.Business Support

Provided support and training on Project Management principles to the Service and Logistics organization worldwide.Co-Author of published paper on Effective Measurement of Project Managers which was also selected for presentation at the PMO World Congress in 2002.

Provided administrative and data support on global Quality System project, to secure QS9000 Certification.Developed and administered FTP database with component mapping and configuration.

Managed assigned vendor accounts, audited requests for payment (invoices), established automated system for communicating invoice errors / rejections.