Eric Morales Email & Phone Number

Spearheading CareerPlug’s growth by leading the Inside Sales team in achieving MRR goals through strategic premium upgrades, leveraging in-depth knowledge of CareerPlug’s solutions to deliver consultative pitches that solve real client challenges.Driving high-impact outreach and follow-up strategies using HubSpot insights to convert leads; collaborating with cross-functional teams in Marketing, Client Success, and Leadership to refine sales approaches, streamline onboarding, and contribute to product development—resulting in a steady increase in Premium upgrades.Consistently surpassing sales quotas by managing a well-organized pipeline, engaging prospects with personalized follow-ups, and continuously refining my pitch through demo insights to deliver even stronger results.Delivering engaging product demonstrations over Zoom and phone, effectively highlighting key features and benefits that drive interest in Premium upgrades and enhance client engagement.Mentoring the sales team on delivering powerful product demos, coaching them on techniques to emphasize top features, address pain points, and communicate a compelling value that drives Premium upgrades.

Led a top-performing team of 4 inside sales representatives, consistently exceeding quarterly and annual revenue goals by an average of 107% through clear goal-setting and motivational strategies.Conducted weekly coaching and training sessions to deepen the team’s expertise in product knowledge, objection handling, and advanced sales techniques, driving significant improvements in Premium upgrade conversion rates.Partnered with Marketing and Product leadership to refine prospect messaging, enhance lead quality, and capitalize on new partnership opportunities—empowering the team to drive even stronger results in Premium upgrades.

Austin, Texas, United States

Spearheaded daily outbound calling, emailing, and Zoom demos to generate leads and increase client engagement, resulting in a 25% boost in lead generation and Basic to Premium conversions.Collaborated with the marketing team on targeted campaigns, contributing to improved subscription upgrade rates and consistently exceeding monthly and quarterly sales targets.Delivered high-impact sales presentations and product demos to senior decision-makers across multiple channels (Zoom, phone, and in-person), clearly communicating CareerPlug’s value.Maintained a well-organized pipeline in HubSpot by following up with qualified leads promptly and worked closely with Sales Leadership, fostering a collaborative and high-performing team environment.

Austin, Texas Area

Managed a $3 million book of business with a primary focus on client success and retention, addressing cancellation requests, handling escalated support calls, and responding to NPS detractors to enhance client satisfaction and maintain revenue stability.Collaborated with Strategic Growth Consultants and key leadership to strengthen client relationships and ensure alignment on strategic initiatives, including nurturing client marketing content and setting individual and team goals for improved retention.Supported product innovation by developing client case studies and user stories, gathering feedback to inform product improvements, and participating in monthly and quarterly reviews to align on growth and retention strategies.Drove process improvements by leveraging tools like Salesforce, Intercom, and Cirrus Insight to increase client engagement, automate workflows, and support the Client Success Team in enhancing system utilization and continuous learning for optimal client outcomes.

Austin, Texas Area

Managed a portfolio of 5,500 accounts, valued over $2 million, with a focus on client success, retention, and MRR growth, consistently achieving the $100,000 MRR retention goal through strategic relationship building and effective issue resolution.Served as lead contact for State Farm, CareerPlug’s largest client, and expanded the book of business by 1,500 accounts through client referrals, lead generation, and presentations at national conferences to engage and grow the client base.Enhanced revenue and client satisfaction by collaborating with cross-functional teams (Sales, Marketing, Product, Client Services, Development) to meet client objectives, address feedback, and create a continuous learning environment that maximized system utilization.Reversed challenging client relationships by developing tailored action plans, regaining high-visibility clients’ trust, and implementing automated processes to streamline support, improve retention, and boost overall revenue.

Austin, Texas Area

Drove client success and retention for a book of business valued over $1M, ensuring high satisfaction and long-term loyalty.Managed inbound sales leads and proactively generated referrals, contributing to revenue growth.Served as the primary contact for State Farm, CareerPlug’s largest client, building and maintaining strong partnerships.Increased Monthly Recurring Revenue (MRR) by implementing strategies focused on client retention and measurable success outcomes.

Austin, Texas Area

Primary Focus: Delivered dedicated customer support to State Farm Agents, the company's first major account, establishing a foundation for future large-scale partnerships.Client Engagement: Conducted product demos, managed payment processing, and resolved escalated inquiries via email and phone, ensuring a seamless client experience and prompt issue resolution.Data Management: Performed accurate data entry and analysis in Excel to maintain detailed records and support informed decision-making.

Round Rock, Texas

•Consistently exceeding a $375,000 per quarter quota and a 1.5 million dollar annual quota •Generate leads by making over 80-100 outbound, product evaluation, and technical calls per day•Quickly was allowed to participate in the Mentor Program (a program that the top sales representatives offer best practices and assistance to new hires) within the first six months and mentored over 35 new hiresAdvocacy roles:•Microsoft Office Advocate Q1 2011: encourage the sales team to increase attach rate by creating contest, presenting in pre-shifts and monthly meetings. Increased team Microsoft Office attach rate 10% Q1 2011•Dell Printer Advocate Q2 2011: Utilize spreadsheets, graphs and presentations during monthly meetings to measure and encourage success. Increased team printer attach rate 20% Q2 2011•Dell Financial Services Advocate Q1 2012: Track the teams revenue financed percentage and worked with management and team members to increase percentage rate. Increased the teams total revenue financed 10% Q1 2012Awards: •Highest Close Rate Award for 80% CR Q4 2011•Service Revenue Award for highest service revenue $180,000 Q4 2011•Dell Preferred Account Award for most revenue financed 68% Q1 2012•Raving Fans Award for most positive customer feedback Q1 2012•Highest Printer Attach Rate Award 60% Q1 2012•200% Club for attaining 226% of revenue quota Q1 2012

Austin, Texas